Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

“Ordered a bracelet for Mums 97th birthday, didn’t arrive and Post office no help . They contacted Post Office, still no help , so they made sure another bracelet reached me in time . Do kind- the very best sort of custtservive!”

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Posted 2 years ago

“I ordered tree of life silver bracelets and they we're very disappointing as they are so small. They should be advertised as childrens.”

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Posted 2 years ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“The jewellery set is nice for the price, but the bracelet is a lot smaller than I anticipated, more suitable for a child than an adult. As it is a gift I have yet to give it to the recipient but hope they like it.”

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Posted 2 years ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 2 years ago

“Smaller than I thought. Not exactly right colour but will do”

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Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“Absolutely gorgeous!!!”

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Posted 2 years ago

“This website never disappoint. All the items I bought are always perfect with good affordable price. Will always recommend”

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Posted 2 years ago

“The wrong earings were sent out at first. I got tiny hearts. The right info was on the invoice so I have no idea how this happened. However, i e mailed the company and the correct earings were delivered very quickly. Lucky I liked them and have purchased previously. Need to do a proper check on what is being sent out. I put delivery not on time as I had to get the right pair sent out.”

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Posted 2 years ago

“Lovely item and arrived promptly”

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Posted 2 years ago

“Have never used this company before and I am very pleased with what I have received. Speedy delivery, beautiful jewellery. I cannot wait to wear them on my wedding day”

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Posted 2 years ago

“Amazing earrings. Just perfect. Arrived quickly and incredibly good value as were in the sale. Very well packaged. Will buy from you again.”

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Posted 2 years ago

“Very pleased with Jon Richard earrings ...thought they would have been slightly larger than they appeared online .... however, obviously I did not check out thoroughly enough .... but would recommend the company”

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Posted 2 years ago

“as described very pretty”

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Posted 2 years ago

“The delivery time was very fast and the bracelet is of good quality and beautiful, but it is not the dimensions I would have expected and it does not fit me as you can see in the picture attached. It is way too long to fit even making it as short as possible on a girl's wrist, I gave it to my boyfriend and even he is wearing it to the shortest fit and it fits slightly large, while the width of it (5mm) suggests it would be a girl's bracelet, I have other bracelets purchased online and even though they might not be a perfect fit, they still look nice. This one I just cannot wear for comfort reasons. I would have also liked it to be somewhat thicker and heavier, it looks quite fragile and the snake decoration it is made of is barely visible due to its dimensions. Summary: too long, too narrow and too thin, but good quality.”

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Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“This jewellery is Stunning I was blown away with it I cannot wait to wear it the quality is excellent it sparkles beautifully the design is so on trend it’s to wear at my daughters wedding I’m so very pleased I bought it. Thankyou.”

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Posted 2 years ago

“I loved the magnetic clasp pearl bracelet but unfortunately the clasp fell apart after a few days perhaps I should have been more cautious when taking it off”

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Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“The products are awesome only the outer packing or the box doesn't suit the product it's too small and for one jewellery only a ziplock is provided. Unable to keep the jewellery safely .”

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Posted 2 years ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here. https://www.jonrichard.com/gifts-c24/gift-box-c170. All jewellery will however be in protective packaging to keep it safe from harm. Thank you, Jon Richard

Posted 2 years ago

“Really lovely bracelet but it’s very small. More like a child’s”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

“Love these beautiful earrings! They match my mother of the bride outfit perfectly! Great service & super fast delivery! Thank you!”

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Posted 2 years ago

“Quick and easy transaction. Very quick delivery as described. Beautiful bracelet.”

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Posted 2 years ago

“Gorgeous when I was first given as a gift, however the underside of my bracelet turned copper and even the top is starting to turn copper colour too. It’s rhodium plated. I have been careful with it. Only lasted about 4weeks before tarnishing so disappointed. I’ve only purchased this one as I didn’t want the person who gifted it to me to find out.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week

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