I have always loved Jon RIchard jewellery. I used to buy from Debenhams, even all my wedding jewellery. This was my first time ordering direct via the Jon Richard site. I ordered three items, a mirror which was fine. A necklace to give as a gift and a bangle also as a gift. The items were in the sale but even so the necklace was in a small plastic bag and was so tangled up it was impossible to untangle without breaking it so I sent it back. The bangle was silver coloured with crystals and looked lovely on the website but what arrived would hardly have fitted a child. It was almost like a baby bracelet ... but with a clip and crystals! I sent that back as well. Pity, it was just very disappointing.