Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

“Hardly any colour to this set was not gold looking almost silver couldn’t wear as order gold”

Posted 3 years ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your purchase - you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 3 years ago

“Wear it once and it turns grey and turns your neck green. Absolutely over priced and just a piece of tat that you can buy for a fraction of the price of a stall”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 3 years ago

“I only had my tennis bracelet for just over a week and it snapped. Because I ordered it through my Blue Light card , I work for the nhs, it made it almost impossible to deal with a refund. So unfortunately I now have a broken bracelet and I am out of pocket financially.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 3 years ago

“The earrings where broken still awaiting replacement”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We're very sorry to hear about your recent issue and ask for you to email our customer service team at customerservice@jonrichard.com for us to help resolve this as soon as possible. Thanks, Jon Richard

Posted 3 years ago

“Not received order since ordered in feb . Emailed and no response.”

Helpful Report

Posted 3 years ago

Good morning and thank you for your recent review. Our customer service team have responded to your email to help resolve this issue for you - their email address is customerservice@jonrichard.com. We apologise for any inconvenience caused and aim to solve this for you as quickly as possible. Thank you, Jon Richard

Posted 3 years ago

“I have been asked to review an order i still have not received”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Please contact customerservice@jonrichard.com for updates on your recent order. Thank you, Jon Richard

Posted 3 years ago

“Was not impressed with my tiara as it arrived out of shape and after trying to fix it, it still didn’t look right. I have purchased another one.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the following returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 3 years ago

“Item not received”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Please contact our customer service team at customerservice@jonrichard.com and a member of our team will help to resolve the issue for you as soon as possible. Thank you, Jon Richard.

Posted 3 years ago

“They stated Rodhium earrings but they affected my ears, so I cannot wear them. I'm allergic to sterling silver and titanium, but I can wear rhodium/rhodium plated and platinum only. Bit annoying that they said rhodium but clearly not.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are extremely sorry for the recent issue you experienced and advise you to contact our customer service team at customerservice@jonrichard.com who will help to resolve accordingly. Thank you, Jon Richard

Posted 3 years ago

“I did not get no parcel”

Helpful Report

Posted 3 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 3 years ago

“Unfortunately I am not happy.. my son bought a bracelet for his gf for valentines day and the magnets are not strong at all. The bracelet falls off her wrist alot. Shame because he is only 14 saved his money up for it and its not the best.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 3 years ago

“Broke the first day after receiving the product. Clearly poorly produced.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 3 years ago

“The part which goes in the ear are proper black and both boxes broken, and the worst part is that I can't even return the earring because is a policy that won't be accepted. For amount of money which I paid I would expect some good quality!!! I will. Never buy anything in my life from this 'brand'”

Helpful Report

Posted 3 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com and they will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 3 years ago

“All items I bought returned. Cheap”

Helpful Report

Posted 3 years ago

Hi, thanks for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Thank you, Jon Richard

Posted 3 years ago

“I purchased a bridal headband that was in the sale, they took my money and confirmed when the item would be dispatched. Two days later I received an email stating I had been refunded. I emailed customer service who then told me that there was an issue and point of picking and the item was not available to send. I’m assuming the item is no longer available so therefore please don’t advertise it…”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to high demand, it appears the item very quickly sold out - we do understand this can be extremely disappointing and we apologise for any inconvenience caused. Thank you, Jon Richard.

Posted 3 years ago

“Silver plated ring turned copper within a few weeks. Really poor quality. Would rather have bought silver but the ring was really nice.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 3 years ago

“Cannot as I have not yet received the item. Been Ill and cannot remember which bracelet I ordered.”

Helpful Report

Posted 3 years ago

Hi, thanks for your recent review. For updates regarding your order, please contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard Team

Posted 3 years ago

“The sale item I wished to purchase was sold out&I was refunded. Most disappointed that it was not removed off the website timeously.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to high demand, it appears the item very quickly sold out - we do understand this can be extremely disappointing and we apologise for any inconvenience caused. Thank you, Jon Richard.

Posted 3 years ago

“Hi happy with the earrings but one had no backing E-mailed to complained, said they would send one in the post 10 days still not received it, I won’t be dealing with this company again after two orders 😢”

Helpful Report

Posted 3 years ago

“Bad quality very light and very small”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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