Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

“They stated Rodhium earrings but they affected my ears, so I cannot wear them. I'm allergic to sterling silver and titanium, but I can wear rhodium/rhodium plated and platinum only. Bit annoying that they said rhodium but clearly not.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent review. We are extremely sorry for the recent issue you experienced and advise you to contact our customer service team at customerservice@jonrichard.com who will help to resolve accordingly. Thank you, Jon Richard

Posted 2 years ago

“I did not get no parcel”

Helpful Report

Posted 2 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Unfortunately I am not happy.. my son bought a bracelet for his gf for valentines day and the magnets are not strong at all. The bracelet falls off her wrist alot. Shame because he is only 14 saved his money up for it and its not the best.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com who will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“Broke the first day after receiving the product. Clearly poorly produced.”

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Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 3 years ago

“The part which goes in the ear are proper black and both boxes broken, and the worst part is that I can't even return the earring because is a policy that won't be accepted. For amount of money which I paid I would expect some good quality!!! I will. Never buy anything in my life from this 'brand'”

Helpful Report

Posted 3 years ago

Hi, Thanks for your recent review. We apologise for the recent issue you experienced - please contact our customer service team at customerservice@jonrichard.com and they will help to resolve the matter for you as soon as possible. Thank you, Jon Richard

Posted 2 years ago

“All items I bought returned. Cheap”

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Posted 3 years ago

Hi, thanks for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Thank you, Jon Richard

Posted 2 years ago

“I purchased a bridal headband that was in the sale, they took my money and confirmed when the item would be dispatched. Two days later I received an email stating I had been refunded. I emailed customer service who then told me that there was an issue and point of picking and the item was not available to send. I’m assuming the item is no longer available so therefore please don’t advertise it…”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to high demand, it appears the item very quickly sold out - we do understand this can be extremely disappointing and we apologise for any inconvenience caused. Thank you, Jon Richard.

Posted 3 years ago

“Silver plated ring turned copper within a few weeks. Really poor quality. Would rather have bought silver but the ring was really nice.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 3 years ago

“Cannot as I have not yet received the item. Been Ill and cannot remember which bracelet I ordered.”

Helpful Report

Posted 3 years ago

Hi, thanks for your recent review. For updates regarding your order, please contact our customer service team at customerservice@jonrichard.com. Thank you, Jon Richard Team

Posted 3 years ago

“The sale item I wished to purchase was sold out&I was refunded. Most disappointed that it was not removed off the website timeously.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to high demand, it appears the item very quickly sold out - we do understand this can be extremely disappointing and we apologise for any inconvenience caused. Thank you, Jon Richard.

Posted 3 years ago

“Hi happy with the earrings but one had no backing E-mailed to complained, said they would send one in the post 10 days still not received it, I won’t be dealing with this company again after two orders 😢”

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Posted 3 years ago

“Bad quality very light and very small”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com for any further queries relating to your order. Thanks, Jon Richard.

Posted 3 years ago

“Very disappointing as the matching rose gold (tennis ball) chain was not available. What was the point in sending the earrings to me, at least make the effort to contact me and ask if I still want the earrings if the chain isn’t available.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“The necklace had a broken stone”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Item still has not arrived.”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 3 years ago

“Gave the earrings as a gift, watch my mum open it (sealed box with sealed cellophane wrapped round). The box is EMPTY!!!!!!!! No earrings in here at all!!!”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We are extremely sorry for the recent issue you experienced with your order. Our customer service team have confirmed they have resolved the problem accordingly. We apologise again for any inconvenience caused, our customer service team can be contacted at customerservice@jonrichard.com for any future order enquiries. Thank you, Jon Richard

Posted 3 years ago

“Difficult to see size online but the earrings ordered were fine. Loved the red heart ones. Just wish I’d ordered bigger hoop earrings.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 3 years ago

“Ordered last week and now you want a review of goods which I have not yet received.”

Helpful Report

Posted 3 years ago

Hi, thanks for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 3 years ago

“Sent a bracelet back and had no refund back”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent. Our customer service team can be contacted via customerservice@jonrichard.com for any further enquiries regarding your recent order. Thank you, Jon Richard

Posted 3 years ago

“Sent a bracelet back and had no refund back”

Helpful Report

Posted 3 years ago

Hi, thank you for your recent review. We aim to process your returns as quickly as possible but please allow up to 14 working days for the refund to be processed from the day you return the products. You will be notified via email when we have processed the refund. Please allow further 2-5 working days for your account to be credited or 2-5 working days for an exchange/replacement item to be sent. Our customer service team can be contacted via customerservice@jonrichard.com for any further enquiries regarding your recent order. Thank you, Jon Richard

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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