Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,501 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from having the stock available to delivered within the time frame, each piece of jewellery is beautifully presented and packaged! Will definitely be ordering from Jon Richard again”

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Posted 3 months ago

“My lovely earrings arrived and I was so pleased with them, they are perfect. The delivery was excellent and so was the service.”

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Posted 3 months ago

“One of the earrings is broken i have tried to contact customer services twice and no response either time. Not the customer service I would expect”

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Posted 3 months ago

“Beautiful”

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Posted 3 months ago

“You have some lovely jewellery on you website, however the item i sent back looked bigger in the pictures. It is good that you have free postage but when i sent this set back i ended up paying £2.40 discount??? Really not sure what that is but i did not get my full £24.00 back??? It does just put a damper on using you in the future. I might shop with you again but i will be wary of what i now know.”

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Posted 3 months ago

“I love these earings very pretty and look fabulous.”

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Posted 3 months ago

“As described, really pretty, sparkly and lovely thk u - great quality. Great P&p, communication and vfm! Thk u”

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Posted 3 months ago

“Order got canceled, very disappointing.”

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Posted 3 months ago

“I ordered some earrings online as a gift, and I went into Next not knowing you sell them in there, so i got to see the earrings in person before arriving and they are beautiful. Perfect!”

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Posted 3 months ago

“Bracelet arrived very late. I paid for express delivery. It finally arrived a week and a half later. Customer service is extremely poor. Actually it is non-existent. You can only email, which I did on 3 or 4 occasions and on the second occasion received a useless automated response and on all the other occasions received nothing. I needed to let the company know that my order had not been delivered and the tracking was not moving on. For over a week it was at the same post office hub. I trawled the internet to find a Jon Richard customer service phone number but on ringing got an answer phone message saying I had to email. If emailing is the only option, you should respond. I was left in limbo not knowing if my parcel was going to arrive or not, whether another needed to be sent or I needed a refund. I would actually like a refund for the postage as it was not express by any means but nobody is responding. The whole experience has been awful and I would never order from the website again. Appalling.”

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Posted 3 months ago

“Just as described and shown in picture.”

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Posted 3 months ago

“Like rings from Jon Richard always arrive on time happy with purchase”

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Posted 3 months ago

“I never received my order, they just cancelled it without any notification and refunded my money.”

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Posted 3 months ago

“Bought as a gift for my daughter, she absolutely loves it, very good quality, would buy again.”

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Posted 3 months ago

“Very quick dispatch, well wrapped,fair pricing”

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Posted 3 months ago

“Very good quality jewellery.”

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Posted 3 months ago

“Beautiful product. Was a well loved gift for someone. Well worth it and quick delivery. Very happy first time customer. I will be back”

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Posted 3 months ago

“Not happy bought a bangle it clearly says with gift box. Delivered no gift box 😡 Customer service not good Can only email no one to speak to ,and just get generated automatic reply telling you to return Very poor service will avoid now Shame as bangle nice but cannot give as 60th birthday present without box. Would have ordered more for Christmas but not with the customer service as bad as it is and not getting what is described”

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Posted 3 months ago

“nice, beautiful. looks great.”

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Posted 3 months ago

“Easy to use website with a wide range of jewellery for every occasion. Lovely designs with a variety of stones, I found exactly what I was looking for to complement a wedding outfit. I was kept up to date with the progress of my order which arrived quickly. I’d definitely recommend Jon Richard.”

Helpful Report

Posted 3 months ago

Jon Richard is rated 4.4 based on 5,501 reviews