Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

“I recieved a faulty bracelet and have returned this item but have had 0 contact from Jon Richard nor recieved a refund! Will not be purchasing from here again!”

Helpful Report

Posted 8 months ago

Hi there, Huge apologies in the delay. Please contact our customer service team at customerservice@jonrichard.com with your order number so they can look into this for you. Kind regards, Jon Richard

Posted 8 months ago

“Disappointed to say the least. The products are great never had an issue but the website itself needs some work!! I had received my confirmation and was told my product was on my way to me - just on time for a special occasion! To then find out the day before my items still had not arrived. Stressed, I contact customer service. Props to them as they were fast enough to respond letting me know where my items were. However I was informed that the payment had not been processed and therefore the items weren’t coming to me…. So where was my email to say the items weren’t coming???? I could have placed a second order in good time had I known. To top it all off, I’ve been asked to review the products I supposedly “received”…. Some debugging would be greatttt next time. Likely will not buy products directly from this site again.”

Helpful Report

Posted 8 months ago

We would like to apologise for the inconvenience caused, and we are truly sorry that you did not receive your order in time. It appears that we encountered a technical issue, and we are deeply sorry for the frustration and disappointment this caused. We take customer feedback seriously and would like to make sure that your next experience is positive. Please do not hesitate to contact us with any further queries that you may have. Kind regards, Jon Richard

Posted 8 months ago

“Very big, cheap looking, plastic backs, waste of money and can't send back”

Helpful Report

Posted 8 months ago

Hi, Huge apologise the earrings were not as you expected. The earrings are able to be returned for a full refund if they are unopened and the seal is intact. Any issues please feel free to email our team customerservice@jonrichard.com. Thanks, Jon Richard

Posted 8 months ago

“I recieved 3 purchases.Couldnt see them in package,for paper .Note on package,if opened cant return.Have to open.So once ive opened stuck with them.Despite comments on facebook,and e mailing no response.I bought lots from jon richards in Debenhams over the years.Wont buy from website again.Feel this is a way of making you keep purchases.”

Helpful Report

Posted 8 months ago

“Received an empty box with a delivery note saying the jewellery was to be refunded. No email, no update. I almost gifted someone an empty box because of your lack of professional customer service. Absolutely disappointed as there's now no time left to get another present.”

Helpful Report

Posted 8 months ago

“I bought an earring 5 weeks ago and I have not received it and my money has not been returned. The site has no number to contact them. Its such a shame I didn't read the review before purchasing this item. I would need my money to be returned ASAP.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 8 months ago

“I bought a sterling silver pendant necklace. It arrived very quickly and the small cubic zirconia pendant looked fine, but the chain seemed very thin. I bought it to wear at a wedding in Australia, so packed it. When I went to put it on, the clasp immediately came away from the chain so I never got to wear it at all. I should have gone to Primark or Claire's Accessories, would have been better quality.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 8 months ago

“We’ll I’d review if I’d been a customer in the full sense of the word. Ordered and paid for a silver bracelet , purchase was confirmed and then within a few hours got a message I was to receive a refund. My complaint is that at no time did I recieve a message to apologise for the inconvenience.. not a sorry in sight !! Poor customer service and no bracelet!!!”

Helpful Report

Posted 8 months ago

“I did not receive items since 10 days and your customer service is not answering my email and I have no idea where is my items. No phone number to contact and I have no idea what to do.”

Helpful Report

Posted 8 months ago

Hi, Thank you for you recent review. Our Customer Service team are currently investigating this issue for you and will be in touch soon to help resolve this. Thank you, Jon Richard

Posted 8 months ago

“Very disappointed Not received my order”

Helpful Report

Posted 8 months ago

Hi, Thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 8 months ago

“Deeply disappointed with these earrings. The website photo makes them look fairly substantial but in reality they are absolutely tiny. Won't buy from here again.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 8 months ago

“Haven't received purchase”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. We're extremely sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 9 months ago

“You cancelled the order I didn’t receive anything.”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 9 months ago

“It's been 3 weeks and I'm still waiting for the package to get there. I also don't know which of the 3 email @'s i am even supposed to write this to so i will figure this out afterwards.”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 9 months ago

“The hoop earrings are very loose and always come off”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you to follow our returns procedure. Full returns details can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 9 months ago

“Ordered on the 14th June, with estimated delivery by the 23rd June (still waiting) - Ordered items to wear on my daughters wedding day on the lst July (hopefully postman brings them tomorrow)”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent order experience - please contact our customer service team at customerservice@jonrichard.com, one of our team members will be in touch as soon as possible with an update on your order status. Thank you, Jon Richard

Posted 9 months ago

“I’m normally very pleased with items from here however this recent necklace was a shame. The clasp seems to have been damaged or not correct, lost this the first time I wore it… I’m sure careful with clasps.. it fell off in the sink first time, I re did it up and double checked… it was lost about 30 minutes later.. it was for my birthday… a shame. I will re order as it looked nice.. I hope someone will help me with this.”

Helpful Report

Posted 10 months ago

Hi, thank you for your recent review. We're sorry to hear about the recent issue you experienced; if you find a defect or damage within 30 days, contact our Customer Care Team as soon as possible at customerservice@jonrichard.com with your WEB order number to hand. Thank you, Jon Richard

Posted 9 months ago

“I can’t. I haven’t received anything”

Helpful Report

Posted 10 months ago

Hi, thanks for your recent review. We apologise for the recent issue you have experienced. Please contact our customer service team at customerservice@jonrichard.com with your WEB order reference number, we will look into this for you as a matter of urgency. Thank you, Jon Richard

Posted 10 months ago

“Gorgeous when I was first given as a gift, however the underside of my bracelet turned copper and even the top is starting to turn copper colour too. It’s rhodium plated. I have been careful with it. Only lasted about 4weeks before tarnishing so disappointed. I’ve only purchased this one as I didn’t want the person who gifted it to me to find out.”

Helpful Report

Posted 10 months ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 10 months ago

“Only worn ear rings a couple of times and the part that goes through the ear snapped, not happy at all”

Helpful Report

Posted 10 months ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund request. Thanks, Jon Richard

Posted 10 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

www.JonRichard.com Reviews