Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 5,523 Reviews

83 %

of reviewers recommend Jon Richard

4.4

Based on 5,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Havent received the item yet after ordering it on the 16th lf February... Got in contact with customer service and they said that another would be sent express, still waiting for it to arrive...”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“Lovely design for price and very wearable for low key style every other occasion.”

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Posted 4 years ago

“Excellent service. Speedy delivery. Good quality products at great prices.”

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Posted 4 years ago

“Great variety of products and pretty good prices. Good delivery.”

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Posted 4 years ago

“Lovely set bought as a present. She loved it. Definitely recommend.”

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Posted 4 years ago

“Nice looking bracelet extender”

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Posted 4 years ago

“Excellent jewellery. A quality gift at a reasonable price. Delivery excellent too! Wish there was a reminder to order a gift box at the end!! However, I would thoroughly recommend this product.”

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Posted 4 years ago

“Lovely piece of jewellery at a very reasonable price.”

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Posted 4 years ago

“Beautiful affordable jewelries. The designs are elegant . Very responsive customer services and very quick posting, however the second gift box they sent me to replace a broken one was a different shape and missing the inner lining so it was not useful ! One of the silver earrings back was also missing and they sent a pair of plastic ones as a replacement so I was slightly disappointed. Mainly no promblens with quality but a few items were tarnished so i had to polish them as I was bothered to return them. Wish the product line checked the qualities before sending the items. Overall good products with reasonable prices.”

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Posted 4 years ago

“Arrived very quickly, well packaged but I will be giving it as a gift so I need to get a nicer box”

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Posted 4 years ago

“Beautiful earings”

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Posted 4 years ago

“The earrings I purchased were much much larger than I expected and were not suitable for the person I had purchased them for. I have kept them but would think twice before ordering again.”

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Posted 4 years ago

Hi, we're sorry to hear you were disappointed in the size of the earrings. We do provide measurements where possible to help customers choose their desired look. Thanks - Jon Richard

Posted 4 years ago

“Nice product, just what I was looking for go with bridesmaid dresses.”

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Posted 4 years ago

“Good value, but would be good if you got the box with the item instead had to order box and pay twice for delivery as for a present.”

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Posted 4 years ago

“I have ordered the same jewellery set 3 times now and still have not received the colour that I wanted. Neither JonRichard nor JD William's could send me the blue set but insisted on sending the silver one. I've kept the first one as I need something to wear to my daughter's wedding, but really wanted the blue set. Not impressed at all.”

Helpful Report

Posted 4 years ago

Hi, sorry for this inconvenience. Please contact our customer service team at customerservice@jonrichard.com so we can get the right item to you. Thank you, Jon Richard

Posted 4 years ago

“I have ordered this item as a valentine gift, I was expecting it to arrive the day after valentine’s. However, it did not arrive even a few days later; I then emailed customer support and they told me they would re-send the item with express delivery. It has been over 2 weeks and still hasn’t arrived.”

Helpful Report

Posted 4 years ago

Hi, we’re sorry for this inconvenience. If you contact customerservice@jonrichard.com again, they will help to resolve this issue and get your order to you. Thank you, Jon Richard

Posted 4 years ago

“Excellent products. However, customer service team don't respond to general inquiries, only ones related to orders. The inquiries they replied to were sufficient, fast, and helpful. I received the order in one week.”

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Posted 4 years ago

“Pleased with purchases and quick delivery Thank you”

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Posted 4 years ago

“The product was great and beautiful. Delivery was good and overall everything was at a high standard”

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Posted 4 years ago

“Very happy with my purchase”

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Posted 4 years ago

Jon Richard is rated 4.4 based on 5,523 reviews