Jon Richard Reviews

Name: Jon Richard
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 5,324 Reviews

84 %

of reviewers recommend Jon Richard

4.4

Based on 5,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Jon Richard 5 star review on 22nd July 2025

Anonymous

Jon Richard 5 star review on 23rd June 2025

Verified Customer

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered gold and came as rose gold”

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Posted 3 years ago

Hi, thanks for your review and apologies for any inconvenience caused - please contact our customer service team at customerservice@jonrichard.com with your order queries and we will help to resolve. Thank you.

Posted 3 years ago

“A beautiful ring shame when I ordered it said greystones on the ring but came purpley blue stones Was looking forward to a grey stoned ring”

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Posted 3 years ago

Hi, thanks for your review and apologies for any inconvenience caused - you can contact our customer service team at customerservice@jonrichard.com with any order queries. Thank you.

Posted 3 years ago

“Good value. Bought on 50% sale. Length was good as looked for long rope”

Jon Richard 5 star review on 24th June 2022

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Posted 3 years ago

“Ordered items, money was taken out of my account. No items delivered to date. Sent numerous emails and have not received any response. Such poor customer service to say the least.”

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Posted 3 years ago

Hi, thanks for your review. Our customer service team have confirmed the issue has now been resolved. Apologies for any inconvenience caused and please don't hesitate to contact customerservice@jonrichard.com with any further queries. Thanks

Posted 3 years ago

“Loved the star pins that I purchased- I’d been looking for something less floral than most of the hair accessories I’d seen and just loved these! Quality seems good - sparkled in my hair, stayed in place well. Delivery and packaging was perfect too”

Jon Richard 5 star review on 23rd June 2022

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Posted 3 years ago

“I bought as a gift fir my friend and she absolutely loved it. It is a gorgeous bracelet and would wear it too. Great purchase!”

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Posted 3 years ago

“Ordered a bracelet for my daughters prom. When it came it was absolutely stunning so happy with this purchase”

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Posted 3 years ago

“Very nice”

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Posted 3 years ago

“Good quality, excellent value even tho they were in sale. As I have had simply silver jewellery before I knew what I was buying and wasn't disappointed”

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Posted 3 years ago

“Very nice stylish bracelets and good service from JonRichard”

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Posted 3 years ago

“Absolutely fabulous. Just what I wanted. Different”

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Posted 3 years ago

“stunning jewellery as always, never disappointed”

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Posted 3 years ago

“Really pleased with my purchase. Well packaged.”

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Posted 3 years ago

“Beautiful bracelet, unfortunately had to return it as way too big.”

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Posted 3 years ago

“Items (earrings) were sent in a plastic bag and not at all protected so they arrived damaged. Poor packaging meant the items arrived damaged.”

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Posted 3 years ago

Hi, we are sorry to hear this. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. You can return your goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Please find our full returns policy in the following link - https://www.jonrichard.com/returns-policy-i5 If you have any further queries regarding your order, please contact our customer service team at customerservice@jonrichard.com with your order reference. Thank you, Jon Richard

Posted 3 years ago

“Ooooga boooga”

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Posted 3 years ago

“Such beautiful products! And delivery is always prompt!”

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Posted 3 years ago

“Beautiful earrings and good quality. Very prompt delivery too.”

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Posted 3 years ago

“East to use website and earrings are excellent quality”

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Posted 3 years ago

“Heart pin earings snapped on second day”

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Posted 3 years ago

Jon Richard is rated 4.4 based on 5,324 reviews