John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,838 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,838 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been so pleased and grateful for the service we have received from John Charcol in respect to our Life Insurance and Home Insurance. Holly Grant and Zerena Taylor have shown us extreme patience during our house-buying process when we lost one purchase after the other---. Whenever we think of any of these services, we immediately think to contact John Charcol because of their fantastic customer service and their professional recommendations of products. Well done, everyone!”

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Posted 6 hours ago

“We have just completed a remortgage with David Pudney at John Charcol who is always efficient and reliable. He has a very professional attitude towards his clients. Thoroughly recommend him to friends and family and have been using John Charcol, for some years, very happily.”

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Posted 8 hours ago

“Outstanding Service and Expertise I had a fantastic experience working with my life broker, Samm. From the very beginning, they were knowledgeable, transparent, and genuinely focused on finding the best solution tailored to my needs. They took the time to explain all the options clearly, answered every question with patience, and made the entire process smooth and stress-free. What stood out most was their professionalism and commitment to ensuring I felt confident and informed at every step. I wouldn’t hesitate to recommend them to anyone looking for trustworthy and expert advice in this space. Thank you for the excellent service!”

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Posted 3 days ago

“I’ve just completed on my first flat. Nichola and Josh were extremely helpful with finding the best option for a mortgage and insurance policy. I’d thoroughly recommend!”

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Posted 3 days ago

“Had my remortgage carried out by John Charcol and dealt with Thomas bridle for my protection review. Thomas was professional and communicated throughout the whole process and managed to find me a better deal than the protection I already had in place.”

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Posted 4 days ago

“Was struggling with other brokers for over 3 months to get an offer after so many promises, I was skeptical at first but Hannah was brilliant. All the team asked the questions and after providing them with what they required, they explained everything and managed to get us an offer that was amazing. My big thanks to Hannah, Hollie, Lizzy and Nick for their communication and excellent updates and professionalism in this case. We are so grateful beyond words. For us as a newly married couple, they have given us a home!”

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Posted 5 days ago

“Service provided by Patrick Collins: excellent customer experience - explained technical terms in Lay English very clearly. Fast to respond to emails. Always follows up and invites questions. Thank you, Patrick”

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Posted 1 week ago

“Delt with Elliot Nixon , very courteous, patient and efficient to guide and advise.”

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Posted 1 week ago

“My experience with Samm was extremely pleasant, I had complete confidence in her knowledge & she worked with my every need and applied the best products to suit. Overall very happy Thank you :-)”

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Posted 1 week ago

“Very simple and informative discussions with Nicholas. He was pleasant and polite but also very professional and knowledgeable.”

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Posted 1 week ago

“After I’ve been through probably all possible mortgage brokers I’ve decided to contact John Charcol . What a brilliant team . Professional, transparent, always ready to help . I have been working with a young lady called Becky . I really hope that girl will get a good raise or bonus for dealing with customers like me . So professional, so kind and reassuring. I could not recommend these people more .”

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Posted 2 weeks ago

“I was referred to john charcol by a colleague who already used them. I therefore, testified the competency, mastering and the technical how how of the company. The team have shown mastering of their work. I recommend them.”

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Posted 2 weeks ago

“I have been using John Charcol for a while now and Louise Henderson has always been excellent, friendly, personable, helpful, reliable and responsive. This remortgage is the first time I have utilised the Protection Advisor part of the service. Thomas Birdle has helped me to find income protection and critical illness cover. I also have had a great experience with Thomas. He has guided me through the process and was clearly knowledgeable of the market. He uses a client centred approach and was meticulous in identifying my circumstances and needs to find the best plan for me.”

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Posted 3 weeks ago

“Shaun handled our remortgage of a buy to let property. He was excellent, polite and professional throughout. Shaun thoroughly qualified our needs at the outset, then identified a product and saw it through to approval. Shaun also regularly checked the market to ensure we were getting the right deal. From there, Chantelle then saw things through to completion. We would not hesitate to use John Charcol again and hope to be assigned to Shaun and Chantelle again. Great service. Thanks guys!”

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Posted 3 weeks ago

“James was very helpful and explained all our options clearly that we understood. This is the second time that we have used them. And thank you Kristy for all your help with the mortgage.”

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Posted 3 weeks ago

“Shaun and Chantelle were both fantastic - really detail-oriented and helped get my re-mortgage over the line despite various difficulties that cropped up. Thank you Shaun and Chantelle. I have recommended John Charcol to others and will continue to do so. Josie”

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Posted 3 weeks ago

“Great company, lovely people, brilliant results!!! They helped and guided us through the all process. Huge thanks to Sveta Kholi, Holy Grant, Emily Gould!!! Highly recommend!!!”

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Posted 3 weeks ago

“I had a very helpful set of conversations with James, he made me feel comfortable in a new experience for myself and provided me with all the information that I needed. Thank you.”

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Posted 3 weeks ago

“John charcoal have some wonderful friendly staff that go above and beyond to help ensuring you have all the information required”

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Posted 3 weeks ago

“John Charcol helped us through our mortgage and first flat purchase. Over the course of almost a year and one false start on our first offer, they consistently provided amazing service and help. Then for subsequent mortgage life insurance, they were extremely responsive and found suitable coverage after extensive hunting while others may not have been able to. I highly recommend John Charcol for help with mortgage and mortgage insurance. Great service and a genuine concern with extremely fair flat pricing.”

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Posted 3 weeks ago

John Charcol is rated 4.9 based on 2,838 reviews