John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,948 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,948 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good contact and updates”

Helpful Report

(Southampton) - Posted 8 years ago

“Very patient with us when things changed, and we had to change what we wanted.”

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(Southampton) - Posted 8 years ago

“Speedy and effective customer service”

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(Southampton) - Posted 8 years ago

“Good communication & clear instruction.”

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(Southampton) - Posted 8 years ago

“fairly straightforward”

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(Southampton) - Posted 8 years ago

“We had a very good mortgage advisor Donna-Gail Linsdell”

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(Southampton) - Posted 8 years ago

“Excellent communication throughout the process.”

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(Southampton) - Posted 8 years ago

“the mortgage was complete quite quickly with Alex and Helen keeping me informed of where it is up to every stage of the process.”

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(Southampton) - Posted 8 years ago

“Stephen Brown was instrumental in finding us a deal despite our unusual circumstances. He didn't give up and we are very pleased with the standard of service we received.”

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(London) - Posted 8 years ago

“They have contacts that can make difficult mortgages possible. More room for negotiation as opposed to direct applications to banks which can be inflexible.”

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Posted 8 years ago

“John Charcoal make changing or obtaining new mortgages easy for the client , as they have everything in hand, and as they are dealing with these things daily there is no worry , nothing gets forgotton !”

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(Southampton) - Posted 8 years ago

“Able to find the appropriate product where others had failed. We needed a buy to let mortgage for a UK property whilst we were resident in France which you managed to find.”

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(Southampton) - Posted 8 years ago

“Very professional and kept us up to speed on everything”

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(Southampton) - Posted 8 years ago

“Always polite and prompt communication with a determination to complete the deal as quickly as possible. A one to one service ensures a more personal interaction and a dedicated point of contact that knows your needs.”

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(Southampton) - Posted 8 years ago

“After a complicated loan application with Tracy's help we got there resolving my finances”

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(Southampton) - Posted 8 years ago

“Managed to get the mortgage accepted. But there was a few misunderstandings over some of the paperwork that was needed.”

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(Southampton) - Posted 8 years ago

“Commitment to deliver a good result for me. Highly Motivated advisor.”

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(Southampton) - Posted 9 years ago

“Good advice given”

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(Southampton) - Posted 9 years ago

“Found them very help full in a stress full time”

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(Southampton) - Posted 9 years ago

“Very proactive and helpful, always pleasant and friendly communications. Use of convenient ways to contact e.g. texts for quick updates, e-mails for more weighty matters. Mostly took the pain out of filling in forms. There were a couple of times where better knowledge of the requirements would have reduced my workload and the overall time taken or where data already gathered could have been used rather than needing to provide it again.”

Helpful Report

(Southampton) - Posted 9 years ago

John Charcol is rated 4.9 based on 2,948 reviews