John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,948 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,948 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and customer-focused. Would definitely use John Charcol again.”

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Posted 6 years ago

“Jonathan Alvarez Herrera was a very personable, helpful and knowledgeable mortgage advisor. Very good customer service and managed to help us save money.”

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Posted 6 years ago

“They kept us informed ever step of the way, never made me feel silly with any questions I had. I have used John charcoal before and I will Defo use you again”

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Posted 6 years ago

“Great prompt and attentive service, meeting our mortgage needs efficiently.”

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Posted 6 years ago

“Great customer service and was kept informed throughout the whole process”

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Posted 6 years ago

“It was a complex mortgage as Sian was a first time buyer and it was an office conversion. So thanks to Sabbi for his perseverance in sourcing Metrobank who provided a competitive five year deal.”

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Posted 6 years ago

“Responsiveness throughout the whole process was excellent.”

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Posted 6 years ago

“Professional advice and service throughout the process.”

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Posted 6 years ago

“Really helpful and always kept me well informed.”

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Posted 6 years ago

“Kat Toomer was brilliant throughout in overseeing the process from the start, and then at our request through to the end - positive, proactive and reliable throughout. However some members of the admin support team were at times unreliable and ineffective - thankfully Kat rescued the day each time.”

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Posted 6 years ago

“Having tried a number of other companies I contacted John Charcol. They not only found me an appropriate mortgage which others had failed to do but the mortgage advisor Andrew and the admin staff Tom and Gemma were very efficient and a pleasure to deal with. I have already recommended a friend to John Charcol.”

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Posted 6 years ago

“Great company used them before unfortunately this time was s bit disappointing being passed round a few times instead of dealing with one person. Got there in the end and thank you for your help”

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Posted 7 years ago

“Proactive, friendly and efficient customer service from John Charcol. Sergio and Sophia are knowledgeable and pleasant to deal with. However, I would never use O'Neill Patient solicitors again and am surprised they are on John Charcol's panel.”

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Posted 7 years ago

“Generally very good, but a couple of surprises in the process were unwelcome and I felt a little let down. That said, otherwise all was generally good and we were kept informed throughout.”

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Posted 7 years ago

“Quite a painless procees if legals are included free. Broker a nd team very helpful and got me a good mortgage deal.”

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Posted 7 years ago

“thank you for your support”

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Posted 7 years ago

“Friendly, courteous service that met my expectations”

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Posted 7 years ago

“We had a shaky start with John Charcol due to staff turnover. Considering we were very advanced into the process, we suddenly had to start all over again due to two of the staff that were dealing with our case leaving. The most frustrating thing was being asked, by different people, for every single document and information that we had already submitted. However, once one of the agents became our only key contact everything worked very quickly. It is a shame that we experienced the frustration at the beginning because once Louise Onn took responsibility for the process, it was plain sailing.”

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Posted 7 years ago

“kept me informed, initial conversations with John were very professional, i had no issues with him at all, he's a credit”

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Posted 7 years ago

“Consultants were efficient and positive, responding quickly and efficiently to queries”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,948 reviews