John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,884 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,884 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people were always pleasant and courteous.”

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Posted 7 years ago

“Generally very good service from Matt and Riza throughout a long and frustrating process in order to eventually secure a mortgage.”

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Posted 7 years ago

“They got us a very competitive rate on our new mortgage deal.”

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Posted 7 years ago

“Came up with sensible proposals and followed through, chivvying us along politely when we were being slow or producing the qrong documentation.”

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Posted 7 years ago

“Tina Patel was brilliant. She organised two mortgages for us. However the process for one of the mortgage applications (Through John charcoal recommended solicitor) took too long, for a simple BTL remortgage.”

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Posted 7 years ago

“Emma was particularly good at understanding our requirements for the two mortgages and sourcing good products to match. Communications were very good during the sourcing stage and the getting formal statements of offer from Virgin Money and Metro Bank in a reasonable timescale. My contact with JC Ltd staff was always met with staff who were polite and cheerful and efficient in moving matters along.”

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Posted 7 years ago

“Riza and Simon were both excellent -5* and I would thoroughly recommend John Charcol to others. I’ve put 4 stars not 5 though due to their recommendation of APL as their preferred conveyancers who were probably the worst company I have ever dealt with!”

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Posted 7 years ago

“Very friendly and helpful, this is my second time dealing with John Charcol and also a different member of JC staff then I had before. I would recommend John Charcol as on both times dealing with them I have found them always willing to help.”

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Posted 7 years ago

“John Charcol provided me with a list of remortgage options which were competitive. Also the mortgage adviser was knowledgeable and communicative at all times. Thanks”

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Posted 7 years ago

“I thought the communication through the process was very good.”

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Posted 8 years ago

“Sharon was extremely responsive where she could be and I ended up with a mortgage that best suited my needs.”

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Posted 8 years ago

“All the staff have been extremely helpful..”

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Posted 8 years ago

“Very proactive, efficient and with good knowledge of the market”

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Posted 8 years ago

“They take the hassel. Kept me informed.”

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Posted 8 years ago

“They worked hard to achieve the best deal”

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