John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,766 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,766 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply brilliant - clear, efficient, helpful, and kind”

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Posted 5 years ago

“Very efficient and followed up throughout the course of the mortgage. Kept regularly in touch”

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Posted 5 years ago

“A very helpful company from beginning to end . No stone left unturned . No question however small was too much trouble and very speedy in their replies. Great that we had a dedicated staff who saw us through the whole process. We are very impressed and would recommend John Charcol to all . A special mention to Paula Wilock and Fiona Allan”

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Posted 5 years ago

“The process was profession, competent and I was always kept informed . Felt at easy all of the time due to the competence of the individuals contacting me . Maurice Holden”

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Posted 5 years ago

“Simple, easy process. Clear communication & step by step updates.”

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Posted 5 years ago

“I am interested work in usa job housekeeping job”

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Posted 5 years ago

“I am very satisfied with your overall service you were quick and reliable very customer friendly. I would recommend you to my family and friends thank you!!”

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Posted 5 years ago

“Very helpful in the responses and got on with everything quickly. Even when main contact went on holiday the second contact picked up everything without any issue.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Always reliable, efficient and fully recommend Randeep Sodhi as a great representative of the company as a whole - he's advised me and arranged my various mortgages over a ten year period and is always professional.”

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Posted 5 years ago

“Oliver Barker was amazing throughout the whole process. He was patient and understanding and always made things easy to understand and always took the time to break things to to ensure I had understood. He always had answers to my questions. I can't thank him enough for all of his help and support. I would recommend Ollie to anyone.”

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Posted 5 years ago

“Terrible experience using John Charcol. The process took 3 months. My advisor booked 3 calls - then didn't turn up for them (apologised later). My advisor booked a further 2 meetings which were each pushed back a week because they had decided to take last minute annual leave. I had previously remortgaged myself from start to finish in 2 weeks. I went to John Charcol for professional advice. They took 3 months from start to finish and were incompetent at most steps including double charging fees. I paid the valuation fees for my mortgage illustration from John Charcol and the lender. The advisor then called back later to say the illustration I had been offered was no longer on offer and they would change it. After completing and paying the fees to John Charcol via the new mortgage - I was sent a 14 day demand to pay the £995 fee again. This was very stressful and I was pressured to pay. Subsequently John Charcol apologised for their mistake and refunded me the second fee that had already been paid. Because the process took so long using John Charcol the interest on my credit card consolidation meant it would have been cheaper to use a faster more efficient broker. I would strongly advise against using John Charcol based on my experience.”

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Posted 5 years ago

“I have been working with the ultimate professional Nicola Jones. She always phoned on time then sent follow up emails. Spent time patiently explaining all the details in an easy to understand way. She got us a fantastic deal on a remortgage and congratulate us on completion. Highly recommend and would use this companies services again”

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Posted 5 years ago

“Absolutely first rate customer service with a very knowledgable, personable broker. Got excellent advice on various aspects of the house purchase and would strongly recommend.”

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Posted 5 years ago

“I have used several mortgage brokers in the past, my new one, John Charcol has been by a long way the best. They found me a product that really suited my needs and then helped and guided me through the whole process. A special mention to Scott Barron who really put the effort in taking note of my needs and finding an exact match product”

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Posted 5 years ago

“Randeep and his colleagues helped us in every way possible, in very difficult circumstances. There were times during the process that we thought what we were trying to do would never happen. thanks to John Charcol, it did.”

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Posted 5 years ago

“Kept up momentum even during the woeful times”

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Posted 5 years ago

“Absolutely fantastic service from start to finish. We had a slightly complicated situation because we were moving back to the UK from abroad and didn’t want to get tied into a rental contract. So we were trying to buy our first house on a tight schedule, from abroad and with patchy U.K. address history. Adam made it all very straightforward, and went above and beyond in fielding questions on all aspects of house buying. Thoroughly recommend this service- for what you get, it’s extremely good value. I’ll definitely be using them again in future!”

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Posted 5 years ago

“The people there are very professional and kept me informed all the way through my mortgage process.”

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Posted 5 years ago

“Jessica, Fiona and everyone at John Charcol, a million thanks for the hard work, and continuous support. Thanks to you we have finally got the keys for our first residential property and I know we couldn't have done it without you. I will be recommending you to everyone needing a mortgage broker.”

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Posted 5 years ago

John Charcol is rated 4.9 based on 2,766 reviews