John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very efficient. Took the time to understand my personal situation and make various suggestions.”

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Posted 5 years ago

“I thought mortgage advisers all did the same thing! However Fiona and Sarah really pulled out all of the stops. Buying a house is complicated and I don’t think we would have completed a quickly as we did without their determination. Delighted with the service.”

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Posted 5 years ago

“John Charcol have provided me with a very professional service. I would recommend them very highly.”

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Posted 5 years ago

“I have been using John Charcol for years and they always provide an excellent and professional service. I would happily recommend them to anyone seeking a top rate mortgage. My client relationship manager is superb and very effective at getting things sorted quickly and efficiently.”

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Posted 5 years ago

“Excellent and efficient customer service. I was kept fully informed throughout the whole process and when I needed assistance it was provided immediately. I would have no hesitation at all recommending John Charcoal”

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Posted 5 years ago

“So thrilled to continue working with Bruce”

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Posted 5 years ago

“We been very happy and pleased to have you on our side during all the mortgage process. We wish to express our thanks to all the team involved and especially to Adrian Hibble and Katie Paterson, both been supporting us with advice and working with such a professionalism! Thank you so much for everything and your service! Definitelly would recommend you for the future!! Keep up this way! You are GREAT! Kind regards, Ana Regus & Vlad Muresan:)”

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Posted 5 years ago

“Special mention and a massive thank you to Nick Mendes and Rebecca Law who were both simply fantastic throughout the whole process. I am very happy with their service in helping me to obtain my first mortgage and I would not hesitate to recommend their expertise or customer/client care.”

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Posted 5 years ago

“Special mention to Randeep who was excellent through out the whole process. Excellent delivery and professional and proactive service. No hesitation in recommending to others.”

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Posted 5 years ago

“Special mention to Samm Walker who has organised the life cover for me and my partner. Samm was really pleasant to talk to and deal with, took the time to go through exactly what we wanted and presented us with a much better deal than we had found elsewhere. Samm did all the application for us after a quick phone-call to take our personal details, and that was that! Very quick, efficient and painless!”

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Posted 5 years ago

“Great service, very helpful and always kept me up to date. Affordable and got me a great mortgage deal.”

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Posted 5 years ago

“Steven Prior, my advisor was responsive, informative and patient. I have recommended one friend to Steven and will not hesitate to recommend Steven and John Charcol to others. A thoroughly good service.”

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Posted 5 years ago

“Could not recommend more. Very easy and professional, got us an amazing deal and all sorted out very quickly and with minimal fuss.”

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Posted 5 years ago

“I have a very good experience with John Charcoal, I really trust this company because all persons are giving the real information about the mortgage advice and they act as your family team member. They always make you feel very comfortable with your any questions you ask them. It is very worth to choosing this company, they work for the value for your money. I love all the team members of John Charcoal , specially Sophie because she is brilliant , she played a very important roll during my mortgage process.”

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Posted 5 years ago

“Couldn't recommend them highly enough. Alex was helpful from the very first phone call and communication was superb. We only called to make a general enquiry as we hadn't planned to pay for a broker but have not looked back since. Professionalism of the whole team gave us confidence that they would arrange everything for us. I wouldn't hesitate to recommend this company to anyone.”

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Posted 5 years ago

“Professional, quick efficient service. Exceeded our expectations with the start to finish service. Would not have been able to complete as quickly without them”

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Posted 5 years ago

“We were delighted with the very professional service we received from this Company. We were informed every step of the way in completing our mortgage. Nothing was a problem for any of their staff who handled our application, they emailed or rang to keep us informed and would highly recommend this Company.”

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Posted 5 years ago

“Very professional, not pushy but good follow up.”

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Posted 5 years ago

“Our broker Eric Appollodorus went above and beyond to help us find an amazing deal when we were remortgaging our buy-to-let. In a difficult market our hopes of finding borrowing were low, but he was able to help and the process was straightforward and confidence-inspiring. Highly recommended provider and great broker who we'll definitely work with again.”

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Posted 5 years ago

“Excellent service, pleasant and professional staff , David and Toni handled my inquiry very quickly, very good all round 10/10”

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Posted 5 years ago

John Charcol is rated 4.9 based on 3,002 reviews