John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,766 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,766 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional, reliable, trustworthy, realistic staff throughout. Always a pleasure working with John Charcoal partner Sen Topal.”

Helpful Report

Posted 5 years ago

“Very professional and efficient. Great individuals to work with.”

Helpful Report

Posted 5 years ago

“A really helpful company with great staff. Thank you so much for all of your help when we needed it the most!”

Helpful Report

Posted 5 years ago

“Penny at John Charcol supported by Emilie couldn't have been more helpful from start to finish with our move. They were very patient, explaining all our options to us to help us afford the best possible property. We've used them for 2 moves now and we'll certainly use them again in future!”

Helpful Report

Posted 5 years ago

“I immediately felt at ease with the telephone conversations. My adviser was Carol. She explained in great detail how their process worked ,she listened to what my requirements were, asked relevant questions to fine tune and tailor my specific requirements for a mortgage and after a couple of days of research she found me the perfect mortgage. I had given up on ever being able to buy a property as I am retired and I didn’t fit the mainstream lenders criteria So well done John Charcol . You are brilliant. I can’t thankyou enough”

Helpful Report

Posted 5 years ago

“Leanne and Stephanie dealt with my mortgage needs very quickly and efficiently , they kept me informed and updated of progress from initial enquiry to completion. would recommend and will definitely be using John Charcol again.”

Helpful Report

Posted 5 years ago

“The John Charcol team did an excellent job of arranging our re-mortgage at a significant saving. They kept us well-informed at each stage in the process. I have no hesitation in recommending them to others.”

Helpful Report

Posted 5 years ago

“The mortgage broker I dealt with, Stephen, was incredibly helpful - really laid out the different products clearly so I could understand what it is was suited to my needs. He then sourced a favourable mortgage with a lender that took my specific criteria into account. Couldn't recommend him enough!”

Helpful Report

Posted 5 years ago

“It has been a good experience working with John Charcol, I was kept updated with the progress of my case and I am satisfied with the outcome.”

Helpful Report

Posted 5 years ago

“OUTSTANDING! We chose John Charcol for our remortgage because we were referred by a professional. What a great choice! From start to finish we were looked after exceptionally well, calls, email updates and regular progress reports from two great team members, Sarah and Scott. These guys really understand customer service and we were blown away by their commitment to making sure everything went smoothly, which of course, it did! Thank you guys, you should be proud of what you did for us and we will not hesitate to recommend you to family and friends. Thanks again. Bill & Angie”

Helpful Report

Posted 5 years ago

“My age and income we're against me but despite the odds John Charcol managed to secure me a mortgage with great ease. I wouldn't hesitate to recommend them to anyone. Best service out there.”

Helpful Report

Posted 5 years ago

“Jessica Mottram was my mortgage advisor and she was professional, knew what she was doing and helped throughout. Would totally recommend.”

Helpful Report

Posted 5 years ago

“Thanks very much for all your help. I’ve been really pleased with the service, communication and ease.”

Helpful Report

Posted 5 years ago

“Razz did a fantastic job arranging my mortgage and made the entire process so easy from start to finish. I was kept up to date throughout the process via regular emails/phone calls and Razz went the extra mile to ensure everything flowed smoothly. He was very professional and a great mortgage broker! Highly recommended. I will definitely use John Charcol again.”

Helpful Report

Posted 5 years ago

“Pravin Varsani and the John Charcol team made the impossible possible - where another broker failed, they managed to work a better solution, kept everything running to a TIGHT deadline, and were cheerful and communicative the whole way through. Thoroughly recommended.”

Helpful Report

Posted 5 years ago

“Sarah Teff was fantastic. She helped us from the minute we asked about mortgages till after we completed. She was so helpful with every question we had and answered with such detail. We would definitely ask Sarah again to do our mortgage again in the future.”

Helpful Report

Posted 5 years ago

“Jessica Childs did a great job for us in finding a very good mortgage when we were looking at buying a house earlier on this year. We now need to renovate our house and went back to Jessica to see if we could obtain an additional loan. As before, she did a great job and obtained an additional loan in very quick time. Cannot recommend Jessica highly enough.”

Helpful Report

Posted 5 years ago

“Having recommended a product with Godiva that had conveyancing included I subsequently discovered that my dog knew more about conveyancing than the appointed firm. I was ultimately forced to have the conveyancing carried out by my solicitor at my own cost. John Charcol were spectacularly disinterested in helping me with any redress - I can deal with this but I will never use them again.”

Helpful Report

Posted 5 years ago

“Just completed a fast and super efficient transaction. Can't recommend Penny and her team enough.”

Helpful Report

Posted 5 years ago

“Jessica Childs and Fiona Allan worked tirelessly to get our (very difficult and complicated!!) mortgage sorted out for us. We are very grateful to them, and would certainly ask them to help us next time we needed a mortgage. Really pleased customers - thank you!!”

Helpful Report

Posted 5 years ago

John Charcol is rated 4.9 based on 2,766 reviews