John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,287 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

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4.9

Based on 3,287 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been ok - in fact I would rate higher but for the suggestion of using Gordon's solicitors who I did not find helpful. I have sent them a separate review. In short they overlooked an extra £500 I had to pay (unexpectedly) until the day of completion. Ok - errors happen but I then spent 45 minutes on the phone trying to get through to them to pay. This is not a one off - the previous time I had to call had a similar waiting time to get through. They also charge £0.95 to pay a bill by debit card. I can understand charges for credit cards (just!) but to do so for debit cards when you are paying £500 for their service is insulting. I would never use them again.”

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Posted 11 years ago

Hi Allan Thanks for leaving feedback, we're sorry to hear you didn't feel the solicitors offered the same level of service as we do, we encourage customers to liaise direct with us where possible so that we can do the leg work with the solicitors for you (albeit this isn't always possible). We hope the solicitors don't reflect directly on ourselves and you will continue to use us!

Posted 11 years ago

“Very generous with time acted professional all the way through and built a trusting relationship.”

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Posted 11 years ago

I'm really pleased you felt that way, thank you for sharing that online, we will keep in touch and help you when you need us next!

Posted 11 years ago

“This is not the first time we have used the Company and this time was a repeat of the excellent service received. We would not hesitate to recommend you to our friends and family.”

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Posted 11 years ago

A big thanks for leaving feedback online, it helps potential customers feel reassured about who they are speaking to. We're delighted you have had excellent service once again!

Posted 11 years ago

“All the staff at Simply Finance are friendly, yet professional, and very efficient in what they do. I was having problems re-mortgaging due to the new affordability rules but Sarah took the problem away from me, found a new lender to match my circumstances and sorted most of the dreaded paperwork on my behalf. Overall I am very happy with the service I received.”

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Posted 11 years ago

That's a great review, thank you! The mortgage market is more of a minefield than ever and we pride ourselves on making our customers lives easier. We look forward to helping you again in the future!

Posted 11 years ago

“Very helpful and friendly staff. My favourite brokers :)”

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Posted 11 years ago

Thank you Jim, we're delighted you used us once again!

Posted 11 years ago

“From the first enquiry we felt we were in safe and helpful hands. We were kept informed from start to finish by professional, positive people. If you are planning to re-mortgage or have a complicated case, don't go it alone, call Simply Finance..”

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Posted 11 years ago

Hi Sean, thank you for taking the time to offer feedback, we're so happy you were left with the experience we aspire to every time :)

Posted 11 years ago

“I have dealt with simply finance on several occasions and have always had a 1st class service.”

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Posted 11 years ago

Hi Alan, it's great you used us again - repeat custom is how we have grown our business. Thank you for taking the effort to leave feedback for potential new customers, we really appreciate it!

Posted 11 years ago

“Donna-Gail Linsdell is an absolute star - she worked so hard to find me a lender and then drove the whole process through with devotion to detail, communicating fully and clearly to keep me fully informed throughout the process.”

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Posted 11 years ago

Thank you for the feedback Anthony, D-G is indeed a credit to the team! We look forward to helping you for years to come

Posted 11 years ago

“The customer service I have experienced from Simply Finance was absolutely second to none,from start to finish Rachel and Emily were professional ,patient, knowledgable and above all have great personalities . I would have no hesitation in recommending Simply Finance's services. 'Simply very good' Thank you very much ,and all best wishes guys, Tony :)”

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Posted 11 years ago

Thank you Tony, financial services can be so dry it's important our clients get a human service from personable people and it sounds like you got that. Thanks for using us and offering such lovely feedback :)

Posted 11 years ago

“Good and informed advice from Jags. Helen was absolutely helpful. didn't expect this much of smooth completion.”

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Posted 11 years ago

Hi Ketheas, we're pleased you were pleasantly surprised by our service! Thank you for making this feedback public for potential new clients

Posted 11 years ago

“This is the second time we have used the services from Simply Finance. As the first time we received excellent service and the right help and assistance. I continue to be very pleased with the team at Simply Finance and would not hesitate to go back if I need financial services in the future.”

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Posted 11 years ago

Thank you Andrew, it's great to have helped you again - and thank you for posting this so that other customers can be reassured with how we work :) We look forward to helping you when you need us next!

Posted 11 years ago

“The whole process, despite being distance based was exceptional from Simply. The staff were accessible friendly and helpful. They possessed a good deal of knowledge of various product, their advice thereto being invaluable. Particular thanks go to David Cornford and Francesca Padilla who are a credit to your outfit.”

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Posted 11 years ago

Thank you Paul! We're delighted you were happy, we share this sort of feedback in team meetings as it's the standard we set to achieve for every client. Thanks again

Posted 11 years ago

“Very attentive but could have tried to anticipate all of the material the client needed for the remortgage to improve the speed of the process.”

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Posted 11 years ago

Hi Wendy, thank you for offering feedback it's very useful to get. We're pleased you were overall happy with the service, we've now redesigned the application material we send out to improve the clarity of this part of the process

Posted 11 years ago

“yeah brill.”

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Posted 11 years ago

“Francesca was excellent and would say best I have dealt with”

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Posted 11 years ago

“We have been extremely happy with the service we received from beginning to end. Everything was dealt with efficiently. Sarah a nd her colleagues have been excellent and we couldn't have asked for a better team.”

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Posted 11 years ago

“Your advisor, Erin, was very professional and very helpful making the process easy”

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Posted 11 years ago

“Simply finance where great covered all aspects of mortgages and solved any problems that arises!”

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Posted 11 years ago

“Very friendly, and kept me informed every step of the way via phone, text and email.”

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Posted 11 years ago

“Mark Jones was an excellent advisor and I was able to obtain a deal that I thought had been impossible.”

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Posted 11 years ago

John Charcol is rated 4.9 based on 3,287 reviews