John Charcol Reviews

Name: John Charcol
Address: Drivers Wharf, Northam Road, Southampton (GB), Hampshire
Rating: 4.89

4.9 Rating 3,287 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 3,287 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple process from start to finish. Everything went to plan and remortgaged to a better deal. I would recommend them without hesitation.”

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Posted 10 years ago

“Very good start to the process, with Sarah being very proactive and commercial in her advice, and then Helen dealing with the process. The reason for not giving 'very good' is that I found the legal services provided by Optima to be appalling - utterly impersonal, very slow and did not pre-empt issues at any stage, leading to at least a week's delay in the process.”

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Posted 10 years ago

“Helpful, very clear about the product and very helpful”

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Posted 10 years ago

“constant updates and responded to every query quickly. Great advice on other products too”

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Posted 10 years ago

“I have found my interaction with Simon Walklin-Knight very easy. He very obviously understands his business well, and leaves me with the feeling that I have left my finances in very capable hands. In fact I was working with another broker who was so unresponsive that I have closed down that avenue of investigation and have provided Simon with all of my current business.”

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Posted 10 years ago

“Absolutely superb. I would never apply for a mortgage in future unless I was using Simply Finance as my broker”

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Posted 10 years ago

“I am very happy with the level of customer service from the buy to let team! Mr Nahid Hussain was very professional and friendly and made sure everything goes smooth! The contact number is a local rate number and the calls are answered straight away. Will definitely use again in the future and will recommend to everyone. Mr Tomasz Szymczak”

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Posted 10 years ago

“A very good company indeed. Their staff are extremely helpful and very knowledgeable. They are efficient, they communicate effectively, quickly, clearly and timely. All information is fully explained, they answer all questions with confidence, you are never kept on hold if you call them. They always call you back. They email quickly. I cannot fault them at all, they are very good at what they do.”

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Posted 11 years ago

“Excellent service all round”

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Posted 11 years ago

“All staff friendly and professional . I was kept informed throughout.”

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Posted 11 years ago

“Very hard to get in touch with. Got moved between several advisors only one of which I actually met. Constantly misinformed with wrong information. Seemed very out of their depth and incompetent. Only saving grace was that they "got there in the end". To be honest felt more like by luck than judgement.”

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Posted 11 years ago

“Professional, efficient, very helpful and informed staff who do their job with the minimumum of fuss, making it easy for customers.”

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Posted 11 years ago

“STAFF are professional and they go the extra mile to find a suitable product and communicate well with client.”

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Posted 11 years ago

“Staff were very knowledgeable, pleasant and efficient.”

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Posted 11 years ago

“Excellent service - quick responses to anything asked. I would not hesitate to use again.”

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Posted 11 years ago

“I found the staff to be very helpful and understanding as it is always an anxious time the communication was good and would recommend them to friends and family”

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Posted 11 years ago

“Daniel Collis was absolutely brilliant! Very professional and extremely thorough as well as quick to respond and very, very helpful. A credit to simply Finance, in my opinion.”

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Posted 11 years ago

“Can i start by saying from the first phone call to the last we have been looked after absoluteiy brillIantly. Hayley and Helen are so professional and friendly, nothing was too much trouble and the whole process was stress free. I will certainly recommend your company if i get the chance and once again thank you so much for a job well done.”

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Posted 11 years ago

“As i'm a first time buyer and not really knowing anything out mortgaged and how it all works. They explained it step by step and really help me out, great service and would highly recommend to everyone. thanks for making it easy !!! Kelly & John”

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Posted 11 years ago

“Penny, my contact, is pleasant and friendly, efficient and effective. I mortgage and remortgage my BTL portfolio with the minimum of fuss and aggravation - a happy customer!”

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Posted 11 years ago

John Charcol is rated 4.9 based on 3,287 reviews