John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.89

4.9 Rating 3,002 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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Info

4.9

Based on 3,002 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John charcol were fantstci with the help of my mortgage application, quick efficient and very understanding. they catered for my needs and made sure i understood the process from start to finfihs. Sarah Norman in partiular was my broker and was amazing.”

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Posted 7 years ago

“We had a shaky start with John Charcol due to staff turnover. Considering we were very advanced into the process, we suddenly had to start all over again due to two of the staff that were dealing with our case leaving. The most frustrating thing was being asked, by different people, for every single document and information that we had already submitted. However, once one of the agents became our only key contact everything worked very quickly. It is a shame that we experienced the frustration at the beginning because once Louise Onn took responsibility for the process, it was plain sailing.”

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Posted 7 years ago

“They were very responsive and helpful finding me the correct mortgage product. Very proactive throughout the whole process and just nice people who know their stuff”

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Posted 7 years ago

“I have used John Charcol twice now, both times with broker Sarah Dormer. She has been absolutely fantastic & she gets the mortgage you need! We had some problems along the way & Sarah just made me feel at ease & that’s not easy to do lol. Don’t think you won’t get a mortgage without talking to Sarah first. It is down to her that we are in our new house & so unbelievably happy!! We will always use Sarah & John Charcol for any future purchases. Just can’t thank Sarah enough, she’s just fabulous!!!”

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Posted 7 years ago

“Very good experience. Iain was very helpful and knowledgeable.”

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Posted 7 years ago

“Great service all round, everything was made so easy. Kiran found us a brilliant deal and David’s updates really helped us understand the process whilst being first time buyers.”

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Posted 7 years ago

“Excellent service from Lucy. Very responsive, always kept us informed, she is great!”

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Posted 7 years ago

“Outstanding. Do not use anyone else. Wish I had used them 2 years ago after an appalling service with Halifax”

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Posted 7 years ago

“Prompt, helpful service. Helped us to overcome the challenges that were delaying the remortgage. Thanks for everything.”

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Posted 7 years ago

“Always took my call, very helpful and responded promptly. Helped to chase up Lender and Solicitors. I would like to say special thank you to Mark Waghorn who went through application and a big thankyou to Iain Rossi who exceeded expectation went the extra mile when things got delayed. Thank you Iain”

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Posted 7 years ago

“Ignorant agents who do not respond to email enquiries or honour meeting commitments, i.e. non-attendance.”

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Posted 7 years ago

We are extremely sorry to hear that you have been left disappointed with the service you have experienced at John Charcol. Thank you for taking the time to leave us feedback and we will use it to prevent this from happening again. We would really appreciate the opportunity to discuss this further with you. If you are happy to, please send your contact to our Chief Commercial Officer, Luke Somerset: luke.somerset@johncharcol.co.uk. Many thanks, Katherine Sellwood Senior Marketing Executive

Posted 7 years ago

“I worked with Kathryn Toomer and David Ford for my mortgage, and I'm very happy that I did. Every level of service was fantastic, from the initial stages of figuring out what we could afford to borrow and working with our unique circumstances on a JBSP mortgage, all the way through to completion. We were in constant communication throughout, so I always knew exactly where my case was, and Kat and David we very responsive to my calls and emails. They took the stress out of my mortgage application. Thank you!”

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Posted 7 years ago

“They have been awesome from the start, they completed my mortgage on record time (less than 10 days). The service was excellent, they really went the extra mile with me due to the urgency of completing on record time or lose 30% deposit. Special thanks to Riza Jerusalem and Jake Taylor Croft.”

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Posted 7 years ago

“Sarah was brilliant and careful to understand what we were looking for, the follow up wok from Sophia was also very good keeping us updated on progress”

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Posted 7 years ago

“I find Steven Prior very efficient, professional and gets excellent results. I would not hesitate in recommending him to anyone that needs a mortgage.”

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Posted 7 years ago

“Fantastic service in all our dealings. Patient and supportive, Nick went above and beyond to aid us through our first time buyer process.”

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Posted 7 years ago

“Excellent service. Sarah and Michelle found our ideal mortgage with a competitive interest rate. They were very professional throughout the whole process and excellent with providing advice.”

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Posted 7 years ago

“Service from Pravin Varsani and Sophia was excellent. Very efficient and pro active.”

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Posted 7 years ago

“I can not begin to tell you how grateful I am to have been introduced to Sarah Dormer & Michelle at John Charcol. I was buying my first property and didn't know a thing about the process. She held my hand all the way through, she was so professional and helpful without her I simply would not have managed to get the property I so badly wanted. Thank you so much!!”

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Posted 7 years ago

“After using John Charcol to secure our mortgage 2 years ago we did not hesitate to get in touch to arrange our re-mortgage. Stephen Brown was exceptionally helpful throughout both processes and I would highly recommend; communication was excellent and extremely helpful and attentive in ensuring the best deal for us.”

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Posted 7 years ago

John Charcol is rated 4.9 based on 3,002 reviews