John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,772 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,772 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

Write Your review

Tell us how John Charcol made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the best deal, did the negotiations, handled all the paperwork, chased up all parties. The new regime on affordability means lenders want to know your inside leg measurement. Was glad I had an intermediary to protect me from the bureaucratic BS.”

Helpful Report

Posted 7 years ago

“Very helpful, pleasant, professional team, would highly recommend.”

Helpful Report

Posted 7 years ago

“Professional yet personal interactions with the team at John Charcol made this a stress free experience Good and timely communications, clarity of process and being treated as an individual”

Helpful Report

Posted 7 years ago

“kept informed at all stages..quick n efficient”

Helpful Report

Posted 7 years ago

“A huge thanks to the team as they sorted my remortgage out quick and smoothly. No problems and regular updates, such a professional service. A particular thanks to Celeste and Tom.”

Helpful Report

Posted 7 years ago

“I called John Charcol after I had almost given up finding the right mortgage for my circumstances. However they delivered the goods and found and excellent deal as well as offering the best advice. I was really impressed at every stage.”

Helpful Report

Posted 7 years ago

“Lisa sorted a good deal”

Helpful Report

Posted 7 years ago

“Extremely pleased with the service, contact levels, attention to detail and general support. Would definitely recommend, thx again”

Helpful Report

Posted 7 years ago

“I did the full phone call to remortgage (nearly an hour), emailed all the paperwork, emailed after a month to ask what's happening....no response. Seems I have completely wasted my time with JC. Pointless.”

Helpful Report

Posted 7 years ago

“Efficient service. Went out of their way to find me the best deal.”

Helpful Report

Posted 7 years ago

“Efficiency and professionalism”

Helpful Report

Posted 7 years ago

“Efficient and easy to deal with. Also proactive in handling remortgage application”

Helpful Report

Posted 7 years ago

“Very attentive and professional”

Helpful Report

Posted 7 years ago

“Very helpful, both Dave & Tom were very professional, excellent friendly help.”

Helpful Report

Posted 7 years ago

“Came up with sensible proposals and followed through, chivvying us along politely when we were being slow or producing the qrong documentation.”

Helpful Report

Posted 7 years ago

“Everything was taken care of, it really was a complete service”

Helpful Report

Posted 7 years ago

“100% comitment. Very pleasant staff (Kiran & Tom). Very easy to talk to.”

Helpful Report

Posted 7 years ago

“Tina Patel was brilliant. She organised two mortgages for us. However the process for one of the mortgage applications (Through John charcoal recommended solicitor) took too long, for a simple BTL remortgage.”

Helpful Report

Posted 7 years ago

“Dealt with re-mortgage without any problems”

Helpful Report

Posted 7 years ago

“Amir was incredibly patient and very helpful and professional..he made home visits, office visits and took out of hours calls .. Both Mia and Amir kept me up to date every step of the way. I will get Amir in for a full review soon. Well done 10/out/10. Monica Moody”

Helpful Report

Posted 7 years ago

John Charcol is rated 4.9 based on 2,772 reviews