John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,771 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Randeep, our Mortgage Broker, was great! He helped us all the way through our purchase and was always at hand to answer our queries or t advise us of the next steps. He made what could be a very stressful experience, much easier. Thanks”

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Posted 7 years ago

“Excellent service and very professional from start to finish. Special thanks to Celeste for getting everything rolling, keeping us informed from start to finish and being brilliant. Lovely lady. Also Mia and Katie. You girls were brilliant.”

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Posted 7 years ago

“Absolutely first-class service throughout the process. We were kept informed of developments at all times, all questions were answered promptly and our advisor clearly knew their brief. Well done and thank you.”

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Posted 7 years ago

“John Charcol was brilliant right from the beginning. I had excellent advice from Debbie and I knew I could trust her judgement and she got me a very good deal with my lender. I'm now happily living in my home and would recommend John Charcol 100%.”

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Posted 7 years ago

“The daunting task of renewing my mortgage term was approaching, what a headache this is. John Charcol made this seamlessly easy. Constant updates and a designated person to talk to made this simple. Thank you for your help to Riza and Lisa.”

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Posted 7 years ago

“They got us a very competitive rate on our new mortgage deal.”

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Posted 7 years ago

“Really lovely and super helpful, especially Penny and Georgina. Thank you!”

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Posted 7 years ago

“Martin Ward was fantastic- always available and willing to be helpful. My remortgage was dealt with efficiently.”

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Posted 7 years ago

“Megan Betts and MichaelWilliams were brilliant”

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Posted 7 years ago

“Completed the task with good service”

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Posted 7 years ago

“John Charcol has been brilliant in assessing my financial needs for a Mortgage, they meticulously worked with me in understanding what I required and searched the market to get me a deal which was suited to my needs. I would like to single out one person in particular, Hemel Shah, his level of professionalism is second to none. He patiently worked with me through the whole process, and was their every single step, even at times I turned up at his office without an appointment. I would recommend John Charcol to anyone looking for a mortgage or service linked to the housing market.”

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Posted 7 years ago

“Understood what we required and delivered”

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Posted 7 years ago

“Excellent service fantastic, friendly and extremely helpful staff !!!!”

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Posted 7 years ago

“Responsive, efficient, knowledgeable and friendly. Celeste Harris is a real asset to your company”

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Posted 7 years ago

“Very simple process from start to finish! Best deal found for our circumstances. Happy Days”

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Posted 7 years ago

“The person I dealt with Robert Setter was great 10 out of 10”

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Posted 7 years ago

“Managed all stakeholders in the process, and kept me away from it. Kept me regularly updated. Delivered within the timescales. Were always clear about what information was required. Steve Blinman was outstanding throughout - I am most grateful to him for working on two mortgages successfully for me this year.”

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Posted 7 years ago

“Had great communication in the beginning regarding a mortgage renewal and then nothing. My point of contact was celeste Harris who then just stopped replying to my emails. I emailed to see if she had left and was told she still worked for the company and that she would be in contact but still nothing. Completely let down as they come recommended.”

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Posted 7 years ago

“excellent advisors, informed at every stage. Speedy and efficient.”

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Posted 7 years ago

“Found the best deal, did the negotiations, handled all the paperwork, chased up all parties. The new regime on affordability means lenders want to know your inside leg measurement. Was glad I had an intermediary to protect me from the bureaucratic BS.”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,771 reviews