John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,885 Reviews

99 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,885 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Vicent A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found my advisor extremely helpful and quick to respond. Overall I am pleased with the outcome, although I was disappointed to have been given an initial property value indication which turned out not to be accepted by the surveyor leading to having to alter my application to a different type of mortgage. Having overcome this difficulty though everyone dealing with my case has kept me informed and the whole process has been quite smooth and stress free.”

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Posted 10 years ago

“Helped every step of the way , found the right deal for us to help us get our finances sorted . They always respond to your calls and emails . A good service.”

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Posted 10 years ago

“I didn't get enough feedback from the time I saw the advisor to the time the case was handed over to the team (Francesca). I didn't understand why there seemed to be two weeks of hand over period when nothing seems to happen. Once Francesca took over, she did keep me up dated regularly and was helpful.”

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Posted 10 years ago

Hi Jane, thanks for your review, I can see that the turnaround times from the mortgage lender to progress your application were very slow, which isn't uncommon at this moment in time but doesn't help you, I'm pleased Francesca did a good job keeping you informed and pressurising the lender to agree your application as quickly as possible. Thanks for using us and we look forward to helping you again in the future.

Posted 10 years ago

“Very attentive but could have tried to anticipate all of the material the client needed for the remortgage to improve the speed of the process.”

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Posted 10 years ago

Hi Wendy, thank you for offering feedback it's very useful to get. We're pleased you were overall happy with the service, we've now redesigned the application material we send out to improve the clarity of this part of the process

Posted 10 years ago

“yeah brill.”

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Posted 10 years ago

“steve blinnan was extreamly helpful throughout my remortgage”

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Posted 10 years ago

“Not a straight forward application and had some frustration. But get the result in the end - thanks Simply”

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Posted 10 years ago

Thanks Nicholas, we pride ourselves on working the complex and difficult applications which other people walk away from, glad you got the desired result and thanks for the feedback!

Posted 10 years ago

“The only problems I encountered was with the lender, your staff were extremely helpful and efficient.”

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Posted 10 years ago

Thanks for not taking the lender issues into account when reviewing us, as they're out of our control. I suppose we wouldn't have a job if the lenders weren't so poor!

Posted 10 years ago

“prompt polite and very helpful all round an in particular, steve davies.”

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Posted 10 years ago

“Very helpful and knowledgeable staff members. Always friendly and call when they say they will. Good financial advice to suit my needs”

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Posted 10 years ago

“A great service with good, relevent information and friendly people.”

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Posted 10 years ago

“What was a potentially torturous and time-consuming procedure (application for a re-mortgage) actually transformed into a speedy and effortless one. Simply Finance were as good as their word and, before any other financial provider had even got close to an offer, Simply Finance was first past the post, formal offer made, completion and funds available immediately. Happy days!”

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Posted 10 years ago

“Good, professional advice and support.”

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Posted 10 years ago

John Charcol is rated 4.9 based on 2,885 reviews