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John Charcol Reviews

4.9 Rating 2,349 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,349 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful and understanding mine was a very stressful case as ex husband tried to make me loose my morgage offer. Hannah Simm and her colleagues worked hard to ensure my transfere was sucessful.”

(Southampton) - Posted 8 years ago

“only issue,and maybe trival,but over the weeks to do my remortgage,i had emails from numerous people,where when I used you before,i only had one person to do it from start to finish. thanks again thank you lisa”

(Southampton) - Posted 8 years ago

“Very Helpful organisation found both Matt (broker) and Tom (Processor) extremely helpful, thank you”

(Southampton) - Posted 8 years ago

“Great service from Paul and his support team. I would recommend them to others.”

(Southampton) - Posted 8 years ago

“Communication wasn't the best all the time between the company but the two men who dealt with our mortgage were nice and friendly . took a little longer than expected due to incompetent solicitors !”

(Southampton) - Posted 8 years ago

“Sound advise on mortgage opportunities available to us allowed us to buy a property to suit our needs.”

Posted 8 years ago

“Hayley Tutton was extremely helpful and provided a very good level of service to me during my remortgage. I had a bad experience with a broker last time I remortgaged my property but Hayley has helped to restore my faith in mortgage brokers. I found the process stressful at times but Hayley's calm manner was much appreciated at these difficult times particularly as the stress was not something that Hayley had any control over.”

Posted 8 years ago

“Very good start to the process, with Sarah being very proactive and commercial in her advice, and then Helen dealing with the process. The reason for not giving 'very good' is that I found the legal services provided by Optima to be appalling - utterly impersonal, very slow and did not pre-empt issues at any stage, leading to at least a week's delay in the process.”

Posted 8 years ago

“All staff friendly and professional . I was kept informed throughout.”

Posted 8 years ago

“I found the staff to be very helpful and understanding as it is always an anxious time the communication was good and would recommend them to friends and family”

Posted 8 years ago

“Penny, my contact, is pleasant and friendly, efficient and effective. I mortgage and remortgage my BTL portfolio with the minimum of fuss and aggravation - a happy customer!”

Posted 8 years ago

“I found my advisor extremely helpful and quick to respond. Overall I am pleased with the outcome, although I was disappointed to have been given an initial property value indication which turned out not to be accepted by the surveyor leading to having to alter my application to a different type of mortgage. Having overcome this difficulty though everyone dealing with my case has kept me informed and the whole process has been quite smooth and stress free.”

Posted 8 years ago

“Helped every step of the way , found the right deal for us to help us get our finances sorted . They always respond to your calls and emails . A good service.”

Posted 8 years ago

“I didn't get enough feedback from the time I saw the advisor to the time the case was handed over to the team (Francesca). I didn't understand why there seemed to be two weeks of hand over period when nothing seems to happen. Once Francesca took over, she did keep me up dated regularly and was helpful.”

Posted 8 years ago

Hi Jane, thanks for your review, I can see that the turnaround times from the mortgage lender to progress your application were very slow, which isn't uncommon at this moment in time but doesn't help you, I'm pleased Francesca did a good job keeping you informed and pressurising the lender to agree your application as quickly as possible. Thanks for using us and we look forward to helping you again in the future.

Posted 8 years ago

“Very attentive but could have tried to anticipate all of the material the client needed for the remortgage to improve the speed of the process.”

Posted 8 years ago

Hi Wendy, thank you for offering feedback it's very useful to get. We're pleased you were overall happy with the service, we've now redesigned the application material we send out to improve the clarity of this part of the process

Posted 8 years ago

“yeah brill.”

Posted 8 years ago

“steve blinnan was extreamly helpful throughout my remortgage”

Posted 8 years ago

“Not a straight forward application and had some frustration. But get the result in the end - thanks Simply”

Posted 9 years ago

Thanks Nicholas, we pride ourselves on working the complex and difficult applications which other people walk away from, glad you got the desired result and thanks for the feedback!

Posted 8 years ago

“The only problems I encountered was with the lender, your staff were extremely helpful and efficient.”

Posted 9 years ago

Thanks for not taking the lender issues into account when reviewing us, as they're out of our control. I suppose we wouldn't have a job if the lenders weren't so poor!

Posted 9 years ago

“prompt polite and very helpful all round an in particular, steve davies.”

Posted 9 years ago

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John Charcol is rated 4.9 based on 2,349 reviews