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John Charcol Reviews

4.9 Rating 2,884 Reviews
99 %
of reviewers recommend John Charcol
Company Reviews Metrics Info
4.9
Based on 2,884 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read John Charcol Reviews

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous
Verified Buyer
“An efficient and thorough service.”
Helpful Report
(London) - Posted 9 years ago
Jason
Verified Buyer
“After a sticky start in terms of progressing the mortgage application the service was very good. All members of staff who dealt with a case ,which had numerous complications given the ineptitude of the solicitor were attentive, focused and communicated progress extremely well.”
Helpful Report
(Southampton) - Posted 9 years ago
Anonymous
Verified Buyer
“The re-mortgage process was quite painstaking but Alex and Louise were both fantastic.”
Helpful Report
(Southampton) - Posted 9 years ago
Victoria
Verified Buyer
“Friendly and efficient”
Helpful Report
(Southampton) - Posted 9 years ago
Savita
Verified Buyer
“Good standard service”
Helpful Report
(Southampton) - Posted 9 years ago
George
Verified Buyer
“Can't fault John Charcoal staff - but the conveyancing companies of their lenders are useless.”
Helpful Report
(Southampton) - Posted 9 years ago
Susan A
Unverified Reviewer
“Returning to the UK in 2014 after 20 years in Cyprus, and with little capital; my wife (60) and I (86) thought we had no hope of owning our own home again. The article in the Financial Section of The Sunday Times in November 2015, relating to the change of attitude to mortgages for the over 65's, changed our lives. On June 13th 2016, we move into our own bungalow, and without the help, perseverance and sheer determination of our broker, Tom Sandell, this would not be happening. Thank you; our praise could not be higher.”
Helpful Report
(London) - Posted 9 years ago
Heather
Verified Buyer
“I dealt with Matt Gibson in the first instance who was professional and very knowledgeable throughout the whole process, from start to finish. I am rather forgetful/slow with sorting paperwork, he was very patient and personally I would recommend him to anyone and have done to a fellow colleague. I also like that if he said he would do something, you know it would be done. Happy customer :)”
Helpful Report
(Southampton) - Posted 9 years ago
Karen
Verified Buyer
“Matt and Louise were excellent but I feel slightly let down when messages were not forwarded to these guys. However, I would recommend you and will use you again in the future.”
Helpful Report
(Southampton) - Posted 9 years ago
Karen
Verified Buyer
“very helpful and understanding mine was a very stressful case as ex husband tried to make me loose my morgage offer. Hannah Simm and her colleagues worked hard to ensure my transfere was sucessful.”
Helpful Report
(Southampton) - Posted 9 years ago
David
Verified Buyer
“only issue,and maybe trival,but over the weeks to do my remortgage,i had emails from numerous people,where when I used you before,i only had one person to do it from start to finish. thanks again thank you lisa”
Helpful Report
(Southampton) - Posted 9 years ago
Tracey
Verified Buyer
“Very Helpful organisation found both Matt (broker) and Tom (Processor) extremely helpful, thank you”
Helpful Report
(Southampton) - Posted 9 years ago
Nicholas
Verified Buyer
“Great service from Paul and his support team. I would recommend them to others.”
Helpful Report
(Southampton) - Posted 9 years ago
Rebecca
Verified Buyer
“Communication wasn't the best all the time between the company but the two men who dealt with our mortgage were nice and friendly . took a little longer than expected due to incompetent solicitors !”
Helpful Report
(Southampton) - Posted 9 years ago
Johannes
Verified Buyer
“Sound advise on mortgage opportunities available to us allowed us to buy a property to suit our needs.”
Helpful Report
Posted 9 years ago
Robert
Verified Buyer
“Hayley Tutton was extremely helpful and provided a very good level of service to me during my remortgage. I had a bad experience with a broker last time I remortgaged my property but Hayley has helped to restore my faith in mortgage brokers. I found the process stressful at times but Hayley's calm manner was much appreciated at these difficult times particularly as the stress was not something that Hayley had any control over.”
Helpful Report
Posted 9 years ago
James
Verified Buyer
“Very good start to the process, with Sarah being very proactive and commercial in her advice, and then Helen dealing with the process. The reason for not giving 'very good' is that I found the legal services provided by Optima to be appalling - utterly impersonal, very slow and did not pre-empt issues at any stage, leading to at least a week's delay in the process.”
Helpful Report
Posted 9 years ago
Estelle
Verified Buyer
“All staff friendly and professional . I was kept informed throughout.”
Helpful Report
Posted 10 years ago
Sarah
Verified Buyer
“I found the staff to be very helpful and understanding as it is always an anxious time the communication was good and would recommend them to friends and family”
Helpful Report
Posted 10 years ago
Peter
Verified Buyer
“Penny, my contact, is pleasant and friendly, efficient and effective. I mortgage and remortgage my BTL portfolio with the minimum of fuss and aggravation - a happy customer!”
Helpful Report
Posted 10 years ago
John Charcol is rated 4.9 based on 2,884 reviews
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