John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

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4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Regular updates and contact whenever needed”

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Posted 7 years ago

“Professional and timely , very proactive in the coordination of some complex processes. I would recommend strongly.”

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Posted 7 years ago

“JC provided me with a mortgage that I was very happy with and, due to circumstances, in a very restricted field.”

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Posted 7 years ago

“Very good service and advice. Good tracking of the progress of the loan and immediately informed of anything additional we needed to do, thus saving time. Very quick from application to advance, very very pleased.”

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Posted 7 years ago

“John Charcoal provided an excellent service. As I work in the banking industry and my husband is a GP our situation wasn't simple plus we were simultaneously buying a property and making our existing one a buy to let. We also had only a 4 week exchange period which was supported by the excellent service our brokers provided. One week into discussion our advisor Aaron had left, however his assistant Megan Betts was absolutely amazing. Her response rate was quick, she was a pleasure to deal with and both the estate agent and lawyer were very complimentary about her service. In fact you could not even tell that she was an assistant as she had so much substance about her and where she was uncertain was honest and open. Thank you Megan and we will definitely be using you again in the future.”

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Posted 7 years ago

“I've had other brokers before but I can definitely say Nahid has been the best. He gave me a great deal of help every step of the way, nothing was too much, Nahid always took my calls, or called me back quickly if I needed a question answered. He also helped me when trying to appeal a mortgage valuation, going onto google street view to compare properties locations, to make sure I had the best case possible, he really went above and beyond. I was supported by him throughout the whole process and he always gave me a straight answer to questions which is hard to come these days. I felt a hundred percent confident he knew what he was doing and really valued his judgement and opinion. It was nice to find someone who is so good at their job. Chantelle was also fantastic in dealing with a property remortgage and property purchase. She kept in constant contact and was often answering questions before I even thought to answer them. Chantelle kept on the cases of all parties involved with the purchase right through to completion and kept things moving. I don't believe the property purchase would have got through to completion without Chantelle and Nahid. Myself and my sister have bought four other properties but this fifth one was definitely the hardest and without the expert advice and hard work of Nahid and Chantelle, would not have happened. I will definitely be returning to John Charcol to help me purchase future properties and I hope that Nahid and Chantelle will still be with your company, as I will be asking for them to deal with my case. Nahid and Chantelle are real assets to your team. A huge thank you to them.”

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Posted 7 years ago

“From penny to Tom excellent service at keeping me informed from Day one till completion. Thanks. By the way tell penny she's been promoted to a pound??”

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Posted 7 years ago

“From the beginning Cathy was hard to reach. We have been working with her for five months now, without success, and have given up. She doesn't answer her phone, instead you get a recorded message to send her an email. Except that she doesn't give her email address! She said right away that our best route for refinancing would be to roll over with the existing lender ... but never told us the endless series of additional information that would be needed. Her excuse always was "they've never been this bad", or "I didn't know they would ask for this". Surely a professional broker should verify what is needed, tell us, check it's all in order, and proceed to the finish, not muddle through hoping for the best. I used John Charcol for my first property years ago and had great service ... now I will think twice before using them again.”

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Posted 7 years ago

“From the very beginning Alex and Tom worked hard to get me the best mortgage offer for the mortgage that best suited my requirements. They have saved me a small fortune. I was very impressed with the service so much so I have asked the team at John Charcoal to look into other areas of my personal finances where they can help me”

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Posted 7 years ago

“Prompt responses and succinct advice. Regular communication with progress updates was very helpful.”

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Posted 7 years ago

“Excellent interview to select the products with all options clearly laid out with an understanding and appreciation of our needs and wishes. Good liaison with JC through the initial application - when it was rejected another lender was found quickly and we proceeded to completion very quickly.”

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Posted 7 years ago

“Kept me updated on a daily/weekly basis either by telephone/email. Answered any questions fully and was extremely happy with the timescale of the transaction.”

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Posted 7 years ago

“The company should support all the way through the process and continued to research different options for me to obtain a mortgage. A very big special thank you, also goes to Celeste Harris who never gave up on us and was pivotal in me securing a mortgage and moving into our new home. Thank you”

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Posted 7 years ago

“I thought the communication through the process was very good.”

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Posted 7 years ago

“An extremely responsive and supportive service who provide a number of options when purchasing our property. With particular thanks to Jordan Moore and Riza Jerusalem who nativaged us through some 'choppy waters' at times with their wealth of experience. Deal with JC with confidence.”

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Posted 7 years ago

“Hayley Sydes and Matt Gibson have been brilliant in enabling me to remortgage my home and reduce the overall term of the mortgage so I can be mortgage free much sooner than I would have been! Hayley particularly was exceptional in keeping me posted on what was happening with regard to the mortgage lender and their solicitors acting on their behalf. Although it should have been a relatively smooth process the solicitors weren't quite as smooth as either Hayley or I would have hoped. Hayley followed it all through with utmost professionalism and she is a great asset to the John Charcol brand. She demonstrates excellent customer service.”

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Posted 7 years ago

“Very efficient and proactive”

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Posted 7 years ago

“Very organised and excellent service. Would definitely recommend”

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Posted 7 years ago

“Sharon was extremely responsive where she could be and I ended up with a mortgage that best suited my needs.”

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Posted 7 years ago

“Arranged my mortgage with minimum fuss and Celeste and Chantelle were fantastic. They have helped sort my life out Tank you”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,774 reviews