John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,772 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,772 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always cheerful, nothing to much trouble and kept us up to date at all times, Mia a great asset to you, as was Martin Ward, very helpful at our meeting and listened to us.”

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Posted 7 years ago

“Good communication and good advice”

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Posted 7 years ago

“Randeep was calm and knowledgeable about mortgage products. He made efficient recommendations for two different products and delivered them efficiently.”

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Posted 7 years ago

“Our broker Claire went abov and beyond in what must have been a difficult case for her. She was always there to answer our questions and guide us in buying our first house!”

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Posted 7 years ago

“Very friendly and helpful.”

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Posted 7 years ago

“All the staff are very efficient, friendly and helpful”

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Posted 7 years ago

“From the first contact to the last, both Amy Welbourn Davies and Megan Betts were excellent. My application was pretty tricky due to work location, salary paid in $ and a few other reasons, but nothing was to much trouble for Amy in particular. Everything was explained thoroughly with all documents kept handy in the portal. Would have NO hesistation in recommending John Charcol to any future applicant Cant thank them enough for assisitng me in getting the application i desperately needed”

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Posted 7 years ago

“Provides professional, friendly and efficient service.”

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Posted 7 years ago

“Randeep and Amanda from John Charcol made the whole process seem effortless. Randeep initially had a long conversation with me regarding our circumstances and what we were ideally looking for. A few days later, he had found the best mortgage that suited our needs with very competitive rates. We were working towards a tight deadline to complete the property purchase and Randeep and Amanda both made it happen, including chasing up lenders and even my solicitors to make it happen. I would definitely use John Charcol and would strongly recommend them to anyone looking for a mortgage.”

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Posted 7 years ago

“John charcol made my re mortgage very painless,keeping me updated as to the progress right through to completion . Will always now use this excellent company again in the future.”

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Posted 7 years ago

“Nicholas Morrey helped arrange our remortgage allowing us to compare the deals available on the open market before choosing to stick with our existing lender through a product transfer. Throughout the process Nick clearly explained the pros and cons of the 2, 3 and 5 year fixed deals available to us while also advising us on the wider context of the current mortgage market. I would thoroughly recommend Nick and John Charcol to anyone at the end of their fixed mortgage deal who is looking to remortgage, either by switching or sticking with their existing lender, to save money - 5 Star / A+ Service”

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Posted 7 years ago

“What a pleasure to deal with John Charcol team! Our mortgage advisor has found us best possible mortgage taking into account our needs and expectations. He processed our application very quickly and helped us out to go through the process swiftly. We were pleasently surprised with the level of commitment to our case. We were assigned a case handler who was chasing our solicitor and kept us in the loop on regular basis. Excellent communication, commitment and knowledge of the process - we are grateful for the invaluable help during the whole house purchase process! Definitely recommend!”

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Posted 7 years ago

“Excellent service. I did not know about the financial service of John Charcol before. I found them from internet. I am glad I contacted them and they assisted me to find a suitable buy-to-let mortgage.”

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Posted 7 years ago

“Great service throughout.”

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Posted 7 years ago

“They were patient and understanding of my situation, always kept me informed and went the extra mile.”

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Posted 7 years ago

“Simon and Georgia kept me up to date on all aspects of my mortgage, they were helpful and explained all things in detail. When they said they would call back they did so. In short they were customer focused and it was a pleasure doing business with them.”

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Posted 7 years ago

“As a company director, arranging my mortgage was not as straightforward as it is for some. Randeep at John Charcol was a consummate professional, understood the challenges and worked with us to get things in place. Communication was excellent and Randeep's dedication and care, along with that of his team was first class. I cannot recommend John Charcol highly enough, they are superb and reliable. Thank you.”

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Posted 7 years ago

“Stephen, was very good at understanding our needs and efficient at coming up with good alternative mortgage ideas. Always friendly, professional and clear in his responses to us and asking for information in a timely manner.”

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Posted 7 years ago

“Regular updates and contact whenever needed”

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Posted 7 years ago

“Professional and timely , very proactive in the coordination of some complex processes. I would recommend strongly.”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,772 reviews