John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,771 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proactive and kept us up to speed all the way through the process.”

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Posted 7 years ago

“Fabulously attentive service - very engaged with quick and relevant responses to issues and problems with a tricky mortgage. JC went all out to find me a competitive mortgage secured on a tricky property and never lagged in their attention even though it took a long time to finalise due to complications on my side. Very happy and would recommend. Excellent service from Michael Williams and Katy Swift.”

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Posted 7 years ago

“The help, advice and guidance I received was brilliant. They explained the process clearly and completed everything swiftly in what was a tight window of opportunity. I cannot thank John Charcol enough for everything they have done for me. I will recommend John Charcol to anyone who is looking to secure a mortgage.”

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Posted 7 years ago

“Excellent proactive and helpful support received from Jyotin Bonomallyram throughout the whole process. My thanks for an excellent service.”

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Posted 7 years ago

“Excellent service by Nahid and riza both been fantastic.”

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Posted 7 years ago

“Excellent and friendly service from Randeep ably supported by Amanda”

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Posted 7 years ago

“Kiran and Mia made the whole process of remortgaging our property very straightforward. The advice given was clear and concise and they were both very efficient and responsive. I would definitely use the service again.”

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Posted 7 years ago

“Professional and quick The team are knowledgeable and efficient Cannot fault there expertise Highly recommended”

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Posted 7 years ago

“Mr. Sener Topal is very efficient. He is very knowledgable and helpful. He also response out of working hours. It is a great pleasure to work with him. We will carry on use your service and introduce our firends to Sener.”

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Posted 7 years ago

“Our advisor Stephen Brown at John Charcol could not have been more helpful and speedy in his advice regarding our quite complex mortgage application. He hugely simplified a baffling minefield of issues and obtained a great mortgage offer for us.”

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Posted 7 years ago

“They always went over and above to deliver a great level of service. I would highly recommend them to anyone. Randeep and Amanda were excellent.”

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Posted 7 years ago

“Very clear in all communications; always on the ball; Lawrence really took time to understood what we needed. Felt listened to. Delighted with the outcome. Nice work.”

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Posted 7 years ago

“The two main people we dealt with, Nahid and Ritza, apologies if I have spelt your names incorrectly. They were excellent as I suspect were all the support staff, those two were intuitive almost to the point of calling us, just before we were going to call. We were kept informed every step of the wY. Many thanks”

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Posted 7 years ago

“Very fast service and their close relationship with my mortgage company was enormously helpful in keeping things moving quickly. I would absolutely recommend.”

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Posted 7 years ago

“My wife and I recently completed a purchase on a one-bed flat in Muswell Hill, with Matthew from John Charcol as our mortgage broker. Both my wife and I are self-employed with various sources of income as well as a varied history of yearly income, and so when we decided we’d try and buy a property, we discovered things were very tricky when it came to getting a mortgage - we had been rather naive and didn’t really know what needed doing. Matthew was recommended to us by a friend who had also bought a property with his help. From the first time we called Matthew asking his opinion on what we could buy, and what we’d need to do, he was extremely helpful, knowledgable and easy to talk to - letting us know where we stood and what could and could not do, and patient with our questions. Armed with the knowledge required, and solid advice on how to improve our credit rating, we set our target, and a year later we found the flat we wanted to buy. We got back in touch with Matthew who then took us through the various stages of what we’d need (letters from HMRC, company returns etc) and liaised with our accountants to make sure everything was in order. After a meeting to guide us through the rest, Matthew found and arranged the ideal mortgage for us both. Throughout the process Matthew was always quick to respond and gave good, clear advice. We always knew where we stood. Highly recommended.”

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Posted 7 years ago

“A great responsive service with excellent people and special to Riza Jerusalem and Nahid Hussain!”

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Posted 7 years ago

“They Pay Vero cover to mass market spam everyday. My email server full of their junk spam. And vero cover themselves are a hidden company”

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Posted 7 years ago

“Impeccable service, at every step of the way, from Sener, during a long and arduous search for our home. Buying a house is obviously a chaotic process, but the one thing we never had to worry about, was our mortgage application with John Charcol. A planned purchase would collapse, and we'd take a step back for a few months, but within minutes of finding another prospective home, Sener would have everything updated and ready to go again. He was unfailingly cheerful, swift and efficient...no matter how many times we hit the stop/start button, and even when we ended up going to sealed bids, he quickly obtained an improved offer that carried us over the line. Cannot thank him enough, and we can't stop recommending John Charcol to friends and colleagues. Best of all, our loan was far more competitive than anything we would likely have found without a broker.”

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Posted 7 years ago

“Fantastic service from beginning to end.”

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Posted 7 years ago

“The people were always pleasant and courteous.”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,771 reviews