John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,771 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,771 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stephen Brown did a brilliant job. Highly responsive and spot on with his advice. I would highly recommend Stephen Brown.”

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Posted 7 years ago

“Brilliant service, very quick and thorough from Stephen Brown.”

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Posted 7 years ago

“All issues were dealt with promptly and carefully. I'm very happy with all the advice I received and the mortgage deal that was set up.”

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Posted 7 years ago

“Short to the point communication. Clear and precise.”

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Posted 7 years ago

“We are very happy with the service we received from John Charcol and in particular our consultant, Jyotin Bonomallyram. We had spoken to the bank and two brokers before speaking to him, none of whom filled us with confidence that they would be able to help. But Jyotin's patience with any questions I had, was very much appreciated. Our particular circumstances meant that from our point of view, it seemed very challenging to find the funding we needed, but his advice has meant that we are more than happy with mortgages he found us. We would very happily go to him again if we need to remortgage and will be recommending him to friends and family.”

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Posted 7 years ago

“I have been very impressed! The service has been excellent, the team have gone over and above what I ever expected. I have been looked after from start to finish and kept up to date through out. All my questions were answered in a timely manner and explained well. The process has been made very easy for me and stress free. I would definitely recommend Tina and Riza to all my family and friends. Thankyou for all your hard work.”

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Posted 7 years ago

“As an old bloke of sixty eight and a half, I was finding it quite difficult to extend my mortgage even though I had enough accessible cash to pay it off anyway. Even the mortgage companies that said they specialised in the over 70’s were not interested and had strange rules that seemed completely bonkers to me. Then I called John Charcol and got to a real person straight away who took my details and promised a call back within the hour. The call came from Alison who, although she realised that mine was a challenging case, very quickly found me a mortgage on terms that were really excellent and much better than my present provider. Things progressed quickly and she handed me on to Hayley to liaise with the lender and the lawyer. Hayley and Alison were absolutely outstanding in their speed and efficiency and at keeping me informed at all times. They made finding a mortgage a really pleasant and easy experience for me which was quite unlike the painful experiences that I have had before when approaching lenders directly. I could not be more satisfied and I am so grateful to them for all their hard work on my behalf.”

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Posted 7 years ago

“I find John Charcol a reliable broker. Both Penny and Riza work in an efficient manner and communicate in a timely manner.”

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Posted 7 years ago

“Our advisor, Sergio was amazing, efficient, helpful and never made me feel like anything was too much trouble.”

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Posted 7 years ago

“Very professional, kept me informed throughout the remortgage, cannot find any faults at all.Thankyou. AH.”

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Posted 7 years ago

“very professional and helped you along the way.”

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Posted 7 years ago

“Andrew Tuck supported us through the entire process with his knowledge and experience. Would happily recommend.”

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Posted 7 years ago

“Steve Blinman has been amazing . Very prompt and professional service . He has answered and dealt with all matters very swiftly . Riza Jerusalem has also provided an excellent service. Thanks so much. I will have no hesitation in recommending your services.”

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Posted 7 years ago

“This is the second time Lauren has arranged our mortgage and Once again the service has been great. Very quickly finds a great deal and processes application etc. Chases all parties until completion. Thanks and I would always recommend to friends.”

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Posted 7 years ago

“We are very happy to work with Sener Topal. His professionalism impresses! All mortgage applications were smooth and flawless. A big thank you!”

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Posted 7 years ago

“The introductory meeting was very useful and detailed. Options were clearly explained and we had confidence a product could be found. all through the process the communication and care was exemplary.”

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Posted 7 years ago

“Very happy - Sergio’s personal approach made us feel very well looked after and always informed to the fullest. He is always contactable... even whilst on holiday with his wife. Very dedicated and will certainly be in contact the next time we purchase a property.”

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Posted 7 years ago

“The original consultant, Martin Ward, was very easy to get on with and listened to our requirements. We were provided with a sensible offer without any hard sell . Mia Tariq kept in touch on a regular basis and was very professional. In summary a pleasant experience with relevant updates.”

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Posted 7 years ago

“What can I say that would actually do justice to the service I have been given by Jordan & Riza? I was worried about conducting my financial requirements over the phone or by email but would not hesitate to do this again ! Fantastic service tailored immaculately to my needs. Well done Jordan & Riza,thank you so much for your hard work to make everything possible for me.”

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Posted 7 years ago

“From finding us excellent rates, to keeping us updated, 100% service, excellent quick and speedy. Dave Cornford and Chantelle Parker are stars.”

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Posted 7 years ago

John Charcol is rated 4.9 based on 2,771 reviews