John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dave Cornford provided me with a very professional advice throughout the process and found the right mortgage that suited my needs. Very happy with him and also with Chantelle who was very responsive and efficient chasing the lawyers and assisting me till completion. Glad to have met them.”

Helpful Report

(Southampton) - Posted 8 years ago

“Stephen Brown was great and would highly recommend him - thanks for all your support!”

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(London) - Posted 8 years ago

“Stephen Brown was extremely professional and dedicated in finding us a good mortgage. Initially we were dealing with another John Charcol employee but he left and our case was allocated to Stephen. Thankfully this was an absolute blessing as Stephen immediately picked up our case and was very proactive. I completely recommend him as an outstanding mortgage broker.”

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(London) - Posted 8 years ago

“Stephen Brown was instrumental in finding us a deal despite our unusual circumstances. He didn't give up and we are very pleased with the standard of service we received.”

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(London) - Posted 8 years ago

“Stephen brown dealt with everything. Efficient and friendly. Products that we couldn't get directly. I would recommend.”

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(London) - Posted 8 years ago

“Excellent, efficient and very friendly service. Kiran's determination is definitely what helped us achieve our goals! Great service. Thank you.”

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(Southampton) - Posted 8 years ago

“John Charcol was very helpful, they did help a lot and it all went very smooth. Recommend any time.”

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Posted 8 years ago

“My contact was Stephen Brown Fantastic service can not praise enough, my family will be doing more business for sure AAA”

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(London) - Posted 8 years ago

“They have contacts that can make difficult mortgages possible. More room for negotiation as opposed to direct applications to banks which can be inflexible.”

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Posted 8 years ago

“Celeste Harris was simply brilliant - very calm, took time out to really explain the options available to us and made sure that we got the best deal available. Great communication throughout the re-mortgage process and a we are happy customers.”

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(Southampton) - Posted 8 years ago

“Efficient and very friendly service. Always kept informed of how my case was progressing.”

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(Southampton) - Posted 8 years ago

“Excellent efficient service from Cathy and Gosia for which I thank them both. This level of personal service blows away the high street banks and other like lenders. Will be using you again very soon.”

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(London) - Posted 8 years ago

“They provided very prompt and efficient service, and came up with a mortgage solution that was extremely closely tailored to our quite specific needs.”

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Posted 8 years ago

“Having heard about John Charcol on the Radio 4 Today programme, I rang them. Brilliant service, very professional, and once we had got our heads around navigating their website interface, our remortgage application went very smoothly. Highly recommend them.”

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(London) - Posted 8 years ago

“Outstanding, professional customer service.”

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(Southampton) - Posted 8 years ago

“John Charcoal make changing or obtaining new mortgages easy for the client , as they have everything in hand, and as they are dealing with these things daily there is no worry , nothing gets forgotton !”

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(Southampton) - Posted 8 years ago

“They found me the mortgage I wanted”

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Posted 8 years ago

“Very slow, difficult to get to person who is dealing with it. Basically, I am going to be honest and would not hesitate to say that it is a legal factory.”

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(Southampton) - Posted 8 years ago

“Great service. Fantastic advice made the whole experience quick and painless.”

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(Southampton) - Posted 8 years ago

“Listened to my needs and recommended the right product . Kept me informed throughout the process of my Re mortgage”

Helpful Report

(Southampton) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,774 reviews