John Charcol Reviews

Name: John Charcol
Address: St. Helen's, 1 Undershaft, London, London
Rating: 4.88

4.9 Rating 2,774 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

Metrics

Info

4.9

Based on 2,774 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“We managed to get a good deal on our remortgage and were kept informed at every step.”

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(Southampton) - Posted 8 years ago

“great service”

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(Southampton) - Posted 8 years ago

“The staff dealing with my case Sarah and Louise have been brilliant throughout. My case had several complications and took a while to complete but they never gave up on me. They were friendly helpful and supportive throughout every stage and I valued their expertise and commitment to my customer needs. Thank you for your super service.”

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(Southampton) - Posted 8 years ago

“Even though i did not get my preferred solution, not the fault of John Charcol, JC did get me the second best result, which saved me money. Jordan Moore was great and very helpful.”

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(Southampton) - Posted 8 years ago

“Nothing was to much trouble. Brilliant service and customer care.”

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(Southampton) - Posted 8 years ago

“They were always some one you could get hold of and if they say they call you back they did all the staff really friendly and helpful would use again without a doubt”

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(Southampton) - Posted 8 years ago

“Very Easy to deal with, good communications update. All in all very satisfied.”

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(Southampton) - Posted 8 years ago

“A pleasure dealing with all of the team, kept informed at all times. would recommend their services.”

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(Southampton) - Posted 8 years ago

“Very helpful, supportive and friendly”

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(Southampton) - Posted 8 years ago

“Good service and very good recommendation/product.”

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(Southampton) - Posted 8 years ago

“I am very happy with Steve Brown's service at John Charcol. He did everything by the book and went further than he needed to in advising me throughout my remortgaging process. A very good adviser indeed and I will use him again for future mortgages. Thank you once again Steve.”

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(London) - Posted 8 years ago

“Steven Prior was outstanding in ensuring that my remortgage completed. He was very diligent, efficient and always able to provide sound guidance. Steve is always available and has been highly professional in his handling of my requirements. It's been a pleasure dealing with him.”

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(London) - Posted 8 years ago

“Really fantastic service from John Charcoal. The advisors I dealt with were freinds, supportive and knowledgeable. They got me an excellent rate and helped me feel secure throughout the whole process. Thanks!”

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(Southampton) - Posted 8 years ago

“Outstanding service and excellent attention to detail and attentiveness to the customer.”

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(Southampton) - Posted 8 years ago

“Friendly, professional help and advice.”

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(Southampton) - Posted 8 years ago

“John Charcol made our dreams come true in assisting us with the purchase of our new home. Stephen Brown, our advisor provided us with an exceptional service from end to end and the updates we received were continual without a single chaser from us. I would highly recommend John Charcol to all my friends and have done so for two of my friends already! Thank you so much.”

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(London) - Posted 8 years ago

“Keeping me informed all the time. Very helpful and polite staff. It makes a nice change theses days dealing with a company who knows their job.”

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(Southampton) - Posted 8 years ago

“the mortgage was complete quite quickly with Alex and Helen keeping me informed of where it is up to every stage of the process.”

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(Southampton) - Posted 8 years ago

“We used John Charcol via recommendation. We found them very informative, helpful and professional at all times. Would recommend their service to friends and family”

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(Southampton) - Posted 8 years ago

“Once again completely satisfied with the service and the constant updates of progress ...... Steve is very helpful right through the process !!”

Helpful Report

(Southampton) - Posted 8 years ago

John Charcol is rated 4.9 based on 2,774 reviews