“For the high price there should not have been a need for a second visit. The first operative acted as if he was paying for the dust, or he had run out. He was more interested in repacking his van for a different user.”
“Outrageously expensive. Called them out and was assured the wasps would be unlikely to return. 4 weeks later they were back in full force the same problem in the same location but I was told my guarantee was only 3 weeks so expired and I would get a great deal because they would come back for half price (£90) - Called a local company who came out same day and charged me £50 and said they would come back for free whenever I needed for the same problem in the same location.”
“Mislead on price. Appalling customer service. Nothing was sent in writing....prior to the guy coming out. The guy turned up at 8am instead of the quoted 10.00 to 6...but probably 12.00. I had no option to then cancel. Price was garbled to me on the phone and on querying the £154 for a 10 min job was met by nothing short of bullying and threatening response as they had recorded the person you could just about hear telling me the price , but I had not heard they add VAT on top.
Deliberately misleading in my opinion not to give the price inclusive of VAT....especially when not then emailed/texted to confirm. I have never had such a terrible experience of any company or customer service and I would strongly recommend you shop around before using them. The site will not let me rate the customer service which was zero.My strong recommendation is not to use this company.”
“Wouldn’t recommend, shambles! Awful customer service, they make appointments and then cancel on the day. It’s been more hassle dealing with this company then it’s worth. Ended up doing some of the work ourselves. My advice go elsewhere!”
“Never turned up between 8-2 as agreed after me calling them was told wouldn’t be with me till 5 and have to be out of the house for 4hrs with 5 children! Avoid this company”
“Appalling , came out for a wasp. Nest in the utility room vent, sprayed the powder was in and out within 5 minutes.
Trying to get them back on their so called guarantee and they have failed to turn up twice . The nest is still active , if they were any good the tech should have looked for other entry points to the cavity and sprayed accordingly hence the problem has not gone away. DO NOT USE THEM”
“Unprofessional, unreliable, lack knowledge and poor quality work. Have had to have another company out to redo the job. Insect mesh sealed to our wall with expanding foam is not good workmanship especially when the bees are still getting in around it!”
“They charged £120 for a casual visit to assess the problem, and then I’ve spent a fortnight emailing and calling them for a follow-up to address a relatively straightforward pest issue. Very unprofessional and rude.”
“From my initial enquiry it took less than a fortnight for a the bird control work to be completed. The solution they provided has been to date completely successful for which we are immensely grateful. I was a little surprised not to get a call from their office prior to the balance for the work being taken from my credit card. They would've got 5 stars were it not for this.”
