“Awful company I paid £240 for mice problem 2 months later they still here they send people to check poison is being eaten confirm it then go nothing changes and nothing gets done the mice seem to enjoy the food obviously it has no effect this company causes no end of stress do not use them go with a company that is with bpca strange why this company isn’t registered with then that speaks for itself do not use”
“My experience with JG Pest Control has been awful and has left me worried to request help from companies going forward.
Future customers please read - important information regarding service and fees charged.
I came home one day to find that there was a large swarm of what appeared to be wasps in a tree in my back garden. I immediately took to google to find a company to come and assess/get rid of the infestation.
I found JG Pest Control and called them. The man on the phone was nice but didn’t ask me many questions and advised that I had to pay £150 up front in order for someone to come to my home. I found this strange but was worried about the infestation and needed help, so I paid.
I then received numerous e-mails from the company with terms and confirmation of the booking etc.
The next day a man came to my house from JG Pest Control. He was in my back garden for less than 5 minutes, stood around 5 meters away from where the infestation was and proceeded to tell me that they weren’t wasps but honey bees and that there was nothing he could do. He advised that they would go away on their own in a few days. He also told me that the man I had spoken to on the phone the day before should have asked me more questions to establish if they were wasps or not and should have known that it wasn’t even wasp season.
When the man had left I received several e-mails enclosing documents signed by the man confirming that I had agreed he could sign them on my behalf that he had been and dealt with the situation and that the £150 remained payable for attending. No documents were mentioned or shown to me and I certainly did not approve the signing of the documents on my behalf.
I wrote back to JG Pest Control and was horrified to receive very unprofessional responses from the company’s Senior Business Development & Office Manager advising that they were still going to charge me £120 as a survey charge (I was happy to pay a small call out charge but charging me 80% of the cost to deal with the infestation seemed ludacris), referring to the terms and conditions I had been sent after I had already paid and advising the following:
“I do not wish to come across abruptly, but we attended your property in good faith to solve a wasp issue, however due to inaccurate information we arrived to find it to be a honey bee issue. If we were advised accurate information at the time of sale I feel we could have avoided this situation.”
To describe the employee turning up for less than 5 minutes and staring at a bush as a “survey” is shocking and the ‘survey report’ I received after gave false statements about what the employee had told me. I was also horrified to see the comment regarding inaccurate information. JG Pest Control cannot expect its customers to be insect experts, as that is why we call the company in the first place. The customer service staff should be asking a minimum amount of questions to establish the situation before sending someone out to homes.
I write this as a warning to future customers to make you aware of the charges and the implications should JG Pest Control not be able to resolve your issue. I also have a genuine concern about how many other potentially vulnerable people have paid these costs.”
“The absolute worst: JG Pest Control were employed to do a full inspection for bed bugs. They did not perform their duty and still recommended their expensive treatment plan based on the knowledge that one member of the family had been bitten. A huge quantity of bugs was subsequently found in the house. A rival company came in to eradicate and established they were carpet beetles: something JG Pest Control should have done themselves. They issued a partial refund. There is no one to call, no one to speak to. They're absolute sharks.”
“Very expensive for the service. If its a small problem shop around as I madr a kneww jerk decision and paid a lot for 5 mins work which I could have done myself in fairness. The chaps who came out were nice, nonetheless.”
“We had aJG Pest Control come out to deal with what we thought was a wasps nest. It turned out to be Bees so we didn’t want them harmed.
However JG Pest Control is a very professional service.”
“Prompt initial call out for rodent infestation, several emails with prompt responses. Removal of loft insulation was done very professionally, friendly and cheerful workmen. Awaiting 2nd visit for continued problem.”
“They were able to visit the following day after booking, the technicians were very friendly and understanding and quite thorough in their work. The low rating is due to the cost, they couldn't find a nest so in the end I paid £180 for the technicians to look for a nest and then place two bug bombs in the loft.”
