“Quick efficient service very polite
But surprised us as they didn’t go up into the loft where the wasp infestation was
They just sprayed it into the loft from outside
We are not sure now what’s up in the loft”
“We had a bumble bee nest in an old shed that was being demolished . We put a call through on a Saturday afternoon during a bank holiday weekend and the removal was done by 10 am Sunday morning meaning we could complete and humanely rehouse the bee hive 😁 Happy Bees , Happy Customer !”
“Excellent service throughout. The booking/ payment process is user friendly and there is then a good system telling you when the company will arrive etc. The technicians were great to deal with too. We had a few dormant wasps nets. Incredibly from booking to removal took less than an hour. RB SE27”
“Took money on the phone, would not start service before customer signed the disclaimer. Charged a very high price for "superior" heat service against moths but only guaranteed it for three months, did not warn that there might be a risk to bedroom fitted wardrobes, ruined them and refused to accept liability. Technician about visiting and left rubbish in the property.”
“I would give Zero stars for this…
I would give Zero stars for this company if i could. They were a waste of my time and money. I would say avoid this company at all costs. They are only after taking your money and hardly care about the service they provide you.
I initially called them for mice in my house, first tech came and he sprayed foam and put mice poison around the house. He only had a couple boxes and was reluctant to provide more although i have a 3 floor house. I had to really request him to leave more and didn’t understand why he was being so selfish with the boxes as this was a service i had paid for and have mice all over my house!
Second tech came and all he did was break my kitchen kick board and tell me my best option is to contact the council to fix a new wall in my kitchen unit so mice can’t come in as they have been chewing through the foam.
I reported the broken kickboard to a calls handler Liam & requested a replacement; he told me to email the manager. I emailed the manager Mr Leigh Fowler but he was very dismissive of my problem and said there is nothing he could do as i did not report it on the same day and confirmed that Liam the calls person who i said i spoke to on the phone confirmed he never spoke with me which i think is absolutely ridiculous.
The manager made it out i was lying and when i mentioned i wasn’t able to report the incident on the same day as i was very busy (i have a toddler and heavily pregnant), he was rude and said reporting only takes 5 mins and implied i broke the kickboard myself!
On the 3rd visit, a tech arrived and told me that he cannot open the mice poison boxes to check activity due to having the wrong keys and literally told me there is no point he was there. I have already requested a refund for the last payment they took and hopefully they refund my money as the tech did nothing on third visit.
However i will not be surprised if they try to dismiss giving me a refund as they really don’t care about customers once they have been paid. I literally wasted £240 and now wish i went to a more decent company with a reasonable price who actually do their job properly & care about their customers.
Please save yourself from hassle by avoiding wasting your money on this company! Their techs have no idea what they’re doing; customer service is disgraceful including management! Also, i still have mice in my house! Worst service i have ever received!!!”
“If I could give less than one star I would, honestly the worst business I have ever had the misfortune of using. Complete lack of communication between staff, the technicians don’t know what they are doing and very poor customer service. They also insist on £360 payment upfront before they have even done anything, presumably because few people would want to pay them after the services have been carried out.”
