“Fantastic customer service throughout the process. From the sales team through to the guys removing/clearing a bees nest. Cant recommend these guys enough!”
“We had an amazing young guy visit us
Wow what a great young man !!!
He knew his job
He was a knight in shining armour
I think what an asset to the company
This young man is going to go far
You should grab him why you can
So nice
So pleasant
He made our lockdown experience
Fun
Did an amazing job
So professional
But so much fun too
Made our life
Thanks to William
Our hero xxxxxx”
“I called this company when I believed I had a bees nest in my house. They advised it would be £150 for someone to come out and treat the nest. I agreed and paid. An engineer came out that day but because the house is three storey and the bees were entering at all levels he advised someone with a ladder would need to attend. Two days later someone with a ladder came, however after looking he advised these were masonry bees and therefore didn't need treating (they don't sting and leave within a few weeks). I am unsure why the first engineer couldn't have told me that. I rang the office to ask for a refund, as no treatment had taken place. I was told to email the manager which I did, explaining the situation. He advised that he would refund £30 of the £150. When I challenged and asked why these questions were not asked in the initial phone call or why the first engineer didn't advise me. I stated I was happy to pay a call out fee but to me a £30 refund didn't feel fair. He disagreed and advised call out fee was usually £150 (I am not sure why call out fee and treating a nest would be the same price). I would avoid this company.. They were not helpful in any way and wasted my time and money”
“Had a bees nest and everyone I called was more concerned on what type of bee it was and wanted pictures. I explained what the colour the bee was and they were out next day sorted the problem and I have no bees. Went above and beyond for my 2nd issue as well which wasn't charged. Really appreciate the contact.”
“Terrible company cost £300 for mice turned up put a bit of poison in the loft and didn't even go in the room the mice were heard the most told me my puppy would have to eat a pot of poison to make him I'll ring them back when hearing mice really bad they didn't want to no I asked for a refund they refused ended up using another company the man was half the price and spent ages here and was always a phone call away and came back weekly to put more poison down I was disgusted with jg pest patrol over priced for putting a bit of poison in the lofted for all that money”
“I paid nearly £200 for my boiler to be cleaned but was left without a functioning boiler. I asked multiple times whether their cleaning products were safe to use on my boiler and was assured that they have undertaken boiler cleans plenty of times before. This was not the case. Their cleaning products tripped my electricity and so I was left without a functioning boiler for 2 days. No hot water or heating. In this current health crisis and having vulnerable elderly parents, I was so disappointed to have been further inconvenienced. At my own expense, I then had to call out an electrician who said that they had left the boiler "sopping wet". I called multiple times and was just given the run-around. Not one member of staff apologised, instead my complaint was met with such hostility. I have never experienced such poor customer service in my life. No empathy or understanding for their customers.”
“335 to lay bait for brown rats. On arrival confirmed brown rats on brook however garden damage possible voles.. Therefore calls to head office lots of googling nothing could be done and I still had to pay£150+ vat for call out!!!! Use local am gutted I just went with first one on Google with good reviews.. Wish I had actually read them. Not sure how they have scored so highly..”
“I needed a service quickly and it was a Saturday. JG were able to come. They kept me well informed and provided my tenant with an excellent service including follow up visits. Highly recommend this company if you need pest control. In my case it was a problem with mice.”
“Have a problem with mice in our house, after doing some research came across JG Pest Control and felt reassured the problem would be fixed. They charge an extortionate price but at the time we felt that this price would be worth it, however unfortunately this was not the case! The problem has now increased with more mice and no resolution in sight. We have been advised that as the problem has been occurring over 3 months they will not return to our property unless we pay the full total fee again with a discount of £20. DO NOT USE- AVOID!!”
“I would advise against using this company for mice problems - they came out 3 times however did not complete to work they said they would (sealing off the holes). Had to employ another company less than 2 weeks after JG Pest controls final treatment.”
Hi Lydia,
I cannot find your records on our system, can you please contact me as soon as possible on 03300539001 or please email office@jgpestcontrol.co.uk.
I look forward to hearing from you shortly.
Leigh Fowler
Office Manager
“We use JG Pest Control's hawking service to control our pigeon presence and they are a solid, effective and reliable service with great communication.”
