Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,295 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,295 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful when I had a problem with the fabric.”

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Posted 6 years ago

We're happy that we could help Joyce. Thank you for your review!

Posted 6 years ago

“good”

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Posted 6 years ago

Thanks for your review.

Posted 6 years ago

“Prompt delivery and it seems the wallpaper was packed securely.”

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Posted 7 years ago

Many thanks for your review Ann

Posted 7 years ago

“I ordered and paid for a large sample of this paper as the paper would cost around £1000 and I wanted to see what exactly I was buying. The sample still has not arrived. I almost did not place an order but I had my decorator lined up and needed to order the paper. I think if you want people to buy from you, you would get more trade by sending samples out by return. The service for the order placed was very quick. I just hope that I like the paper.now it is here.”

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Posted 7 years ago

Thank you for taking the time to leave a review Mary. We do not hold an samples in stock and so the lead time for samples to arrive with customers is 3-5 working days. We do hope that you were pleased with your wallpaper order and please get in touch if you have any further queries.

Posted 7 years ago

“Very pleased with my order Thank you”

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Posted 7 years ago

Great news Theresa! Thank you for the review.

Posted 7 years ago

“Competitive price. Respectful and helpful sales assistant. Delivery a few days but as promised. I have not checked the fabric as yet it is still packed up so I am not able to comment about it. The sample for the lining was creased, small and a little soiled. Not worth the charge of 50p. I would not hesitate to buy from this company again.”

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Posted 7 years ago

Thanks for taking the time to leave a review Cindy. We're sorry to hear about the quality of your lining sample and we will be sure to take this up with quality control. It is good to see that you are pleased with our service overall and look forward to hearing from you in the future!

Posted 7 years ago

“The order dispatched quickly and arrived when they said .”

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Posted 7 years ago

Thank you for leaving a review Susan and we hope to hear from you again.

Posted 7 years ago

“Very propted service. Delivered the next day”

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Posted 7 years ago

Many thanks for your review.

Posted 7 years ago

“I bought my curtains 3 years ago and i could not have made a better choice. T”

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Posted 7 years ago

Thank you so much for leaving a review! It is great to hear that you are still pleased with your curtains 3 years on.

Posted 7 years ago

“Delivery was quick and correct”

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Posted 7 years ago

Thank you for your review.

Posted 7 years ago

“God service wallpaper came in a couple of days”

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Posted 7 years ago

Many thanks for leaving a review.

Posted 7 years ago

“Product was in line with what was ordered. Communication on estimated delivery date could have been clearer, also TNT are not the best delivery company as they do not provide as good tracking tools as their peers”

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Posted 7 years ago

Thank you for your feedback Steven. We're glad that you're happy with your order and we will certainly look into improving delivery options.

Posted 7 years ago

“I came across Jane Clayton & Company online when I was looking for striped material. I have found them to be friendly and efficient dealing with any queries/deliveries promptly. They seem to be quite competitive on price.”

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Posted 7 years ago

Thank you for this review Amanda. We look forward to hearing from you again!

Posted 7 years ago

“Highly satisfactory service and delivery, even to Spain!”

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Posted 7 years ago

Thank you for leaving a review. The finished outcome looks great and we look forward to hearing from you again.

Posted 7 years ago

“Did not hesitate to come back to you and again even with my small order you were so helpful. Plus the order came through the next day - perfect.”

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Posted 7 years ago

We're very glad that we could help and you're pleased with your order. Thank you for leaving a review.

Posted 7 years ago

“quick efficient service”

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Posted 7 years ago

Thank you for your review Delia.

Posted 7 years ago

“Prompt delivery although wasn’t notified of exact delivery date High quality product.”

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Posted 7 years ago

Thank you for taking the time to leave feedback. We're always more than happy to advise on a delivery dates over the phone. Lead times are stated on our product pages, but are always subject to stock levels. All the best for your project and we look forward to hearing from you again!

Posted 7 years ago

“The fabric arrived quickly, wrapped up safely & of generous proportions. It was expensive & disappointing when i looked on the website shortly after placing the order to show my curtain lady the fabric that it had been reduced & I had paid £6 more!”

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Posted 7 years ago

Thank you for leaving a review! You'll be pleased to know the order was sourced at our sale price, but it did include a delivery charge. Best of luck with the project and we look forward to hearing from you soon.

Posted 7 years ago

“I’m very pleased with my cushions - quality and price. The emails from the delivery company were also very quick and efficient.”

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Posted 7 years ago

Thanks for the review Alison! It's great to hear that you are pleased with your made to measure cushions.

Posted 7 years ago

“source for fabric”

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Posted 7 years ago

Thanks for your review.

Posted 7 years ago

Jane Clayton is rated 4.8 based on 10,295 reviews