Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 21st August 2025

444

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy deliver, an easy-to-use website and a lovely range of stock”

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Posted 6 years ago

Thank you very much for your review!

Posted 6 years ago

“A good range of fabrics, reasonably priced. It was very easy to order and delivery was swift”

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Posted 6 years ago

Many thanks for your kind review!

Posted 6 years ago

“Easy to order online through the website. Communication about the order to actually being told the order is being sent is slow. Delivery though fast. Good quality wallpaper”

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Posted 6 years ago

We really appreciate your feedback Sarah - thank you very much for your review!

Posted 6 years ago

“Good service and communication”

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Posted 6 years ago

It is great to hear we were able to offer excellent customer service, thank you for your review!

Posted 6 years ago

“Great quality curtains, at a good price. Took 8 weeks to arrive but this was over Christmas. Would use them again.”

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Posted 6 years ago

It is great to hear that you are happy with your made to measure curtains! Thank you very much for your review.

Posted 6 years ago

“Really fast service! Thanks”

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Posted 6 years ago

Many thanks for your review!

Posted 6 years ago

“Excellent value, material arrived within a week”

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Posted 6 years ago

Many thanks for your review, we look forward to hearing from you again soon!

Posted 6 years ago

“Great range of wallpaper. Good price. Convenient delivery. I’m giving four stars instead of five because it was difficult to order using the website on my phone (up to date iPhone which works perfectly on other websites). Took me several attempts and was quite frustrating because I couldn’t correctly enter the number of rolls of paper I required.”

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Posted 6 years ago

Thank you very much for your comments, we do really appreciate the feedback and will of course look in to this. We are pleased to hear that you are happy with your order and hope to hear from you again soon.

Posted 6 years ago

“Only one mistake was wrong postcode put on my address which delayed delivery by a day.”

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Posted 6 years ago

Sorry to hear that there was a delay to your order Janet. We are happy to hear your order arrived with you and hope to hear from you again in the future!

Posted 6 years ago

“Competitive prices and good website . Delivery a little slow.”

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Posted 6 years ago

Many thanks for your review, we really appreciate your comments and always try our best to offer a speedy delivery service.

Posted 6 years ago

“Professional service and widest range of designer fabrics. Easy on line ordering and good competitive prices.”

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Posted 6 years ago

Thank you very much for your review, we really appreciate your kind comments!

Posted 6 years ago

“Speedy delivery good value”

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Posted 6 years ago

Thank you very much for your review Karen!

Posted 6 years ago

“Fabric order was easily placed and delivered very promptly. Kept informed all the way through to delivery. Very good service. Waiting to be collected to cover my now 40yr old sofa!”

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Posted 6 years ago

Many thanks for your lovely review Dawn! We are delighted to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 6 years ago

“Perfect and easy”

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Posted 6 years ago

Many thanks for your lovely review!

Posted 6 years ago

“Fast, efficient service and 10% off first order. Friendly company who have intelligent staff. Have used them 3 times.”

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Posted 6 years ago

Thank you very much for your kind review Venita. We are pleased to hear that we were able to offer a fast, efficient service and we hope to hear from you again soon.

Posted 6 years ago

“Rolls of fabric damaged in transit and slightly soiled at edge . Parcel not closed properly before posting.”

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Posted 6 years ago

Thank you for taking the time to leave a review Annie. I am sorry to hear that your fabric arrived damaged. A member of our customer services team will be in touch with you shortly.

Posted 6 years ago

“They are reliable at sending out samples and the fabric order arrived very quickly.”

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Posted 6 years ago

Many thanks for taking the time to leave a review. We are pleased to hear that your order arrived quickly.

Posted 6 years ago

“Good service and delivery. The blinds are well made although the chains on them are a bit short”

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Posted 6 years ago

Thank you for taking the time to leave a review Jane. We are sorry to hear that the chains are a bit short, this is to comply with health and safety regulations however we would be more than happy to look into this further for you. A member of our customer services team will be in touch shortly.

Posted 6 years ago

“A pity I ordered my fabric the day before the 20 per cent discount applied!! Would like to place an order easier of make and fabric known without going through all the collections of the said brand. Delivery of the ordered fabric prompt Thank you”

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Posted 6 years ago

Many thanks for your review Pauline. We are very sorry to hear that you missed out on the 20% discount on this occasion, please do keep an eye out on our website for future offers! We hope to hear from you again soon.

Posted 6 years ago

“Good service - samples, and then fabric order, arrived fairly promptly and in excellent condition.”

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Posted 6 years ago

Thank you for your lovely review!

Posted 6 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews