Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,284 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th September 2025

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sample delivery very slow. I ordered them during the sale but it was over by the time they arrived. Poor service wHen I ordered curtains in a fabric that was out of stock. Why let customers order samples and place orders that you can’t supply? It would be helpful if the website showed how much was in stock - other websites can. On the plus side all the staff I dealt with were polite and helpful and my new curtains are lovely.”

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Posted 4 years ago

“I ordered a washable rug - which I really love. I had expected a flatweave type but it's actually beautifully soft and gorgeous colours and pattern. My only small criticism was that I couldn't find at all easily how long I should expect from order to delivery, so was hoping it wouldn't be months like some other companies. It took about 3 weeks but I still would have liked that info more evident at time of ordering. I still would have ordered this rug if I'd had to wait longer as it's better than I had hoped or seen elsewhere.”

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Posted 4 years ago

“Excellent fast service. Easy to get swatches in making choice of paper and order came faster than said. Will use again.”

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Posted 4 years ago

“Great quality paper, and easy to apply. Looks really effective in the room.”

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Posted 4 years ago

“Ordered a few samples of wallpaper, they were delivered promptly....”

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Posted 4 years ago

“I bought a beautiful Loren Canals rug from Jayne Clayton and am very pleased with my purchase. This company has a wide range of beautiful products on offer and I shall definitely purchase from them again. Communication on delivery updates and dispatch and delivery could be improved. However I suspect like many companies during this difficult time they are struggling to keep up with orders. I didn't mind waiting for my item but it would have been nice to have more information about expected dispatch and delivery dates.”

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Posted 4 years ago

“great service! only flaws customer service very slow to respond and inability to modify an order that has not yet started.”

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Posted 4 years ago

“You are a great company to deal with apart from one thing. Getting samples from you takes ages and they don’t all come together making it difficult to keep track of what is outstanding.”

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Posted 4 years ago

“This took a while to arrive, perhaps due to Covid restrictions, but it did not matter as I haven’t yet been able to hang it - waiting for other stuff to be fixed. It looks nice and was well packed.”

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Posted 4 years ago

“Love the carpet. Communication was a little bumpy but got my carpet in the end.”

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Posted 4 years ago

“Extremely good customer service, very helpful and my fabric arrived extremely quickly, my only gripe would be that there is no choice in the quality of the lining fabric that Jane Clayton sell, and it's not particularly good , I would have preferred to have paid more for a better lining.”

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Posted 4 years ago

“Great rug, best price out there, I wish they would of informed me sooner about delays but as part from that really good service once they started contacting me”

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Posted 4 years ago

“Wallpaper delivered on time however as per other customer reviews, very disappointed that I was left with a roll costing £90 that I was unable to return!! When I rang customer service I was told that I could have reserved a roll instead of buying it. Why I wasn’t told this at the time of buying (as I would have taken this option ). Instead I was told to buy at the time as batches may be different!! I’m left now out of pocket and with an unopened roll which is useless. Because of the cost of the wallpaper, I rang the company where the product was dispatched from Roma, but they said to contact the supplier themselves Jane Clayton. No joy as they “Jane Clayton “don’t accept rolls back. Why? It’s 2021 and I find it hard to believe that this is going on. It’s a product that as a customer you always go over rather than under, and so this company are using this to keep customers money!!! There are many designer wallpaper suppliers on the internet and my advise would be to give this company a miss. Shop elsewhere and don’t lose your hard earned money!!!!!!!”

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Posted 4 years ago

“Great website and the measuring calculator is really helpful and ordering is really easy. The only let down for me was the delivery. Using the UPS tracking feature it told me that delivery would be Tuesday end of the day. However, the delivery website then updated at lunch time to Wednesday end of day, no reason given. Delivery was made at 3pm on Wednesday. So, for me, delivery was a bit hit and miss.”

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Posted 4 years ago

“The wallpaper order and delivery was great but I never did get the sample so just had to take the plunge and hope we liked it. Luckily we did.”

Jane Clayton 4 star review on 8th February 2021

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Posted 4 years ago

“A beautiful rug at an excellent price but took a while to arrive. Unfortunately due to Brexit, etc UPS took ages to deliver. However I contacted Jane Clayton staff who were helpful and assured me it was on its way. Good customer service.”

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Posted 4 years ago

“Excellent choice of fabrics. Easy to navigate web site and prompt delivery. Only criticism only 3 free samples available and quite expensive to order extra. Good sale discount across wide range.”

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Posted 4 years ago

“Would have been 5 stars but the delivery took longer than expected and communication was delayed. Overall, very happy with product and the response to query.”

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Posted 4 years ago

“A beautiful rug but took a long time to come. Carol”

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Posted 4 years ago

“Reliable service and responded quite promptly to e Mail enquiry re delivery of order”

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Posted 4 years ago

Jane Clayton is rated 4.8 based on 10,284 reviews