Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,898 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 18th May 2026

474

Anonymous

Anonymous // 01/01/2019

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“We are very pleased with the purple velvet which we are using to recover a Queen Ann chair”

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Posted 1 year ago

“thanks for handling the customs etc. This was a little stress when I ordered from the UK! Delivery by UPS was a week late, but glad it made it...”

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Posted 1 year ago

“Beautiful headboards, curtains and blinds delivered on time with great quality. I'm thrilled at the results. The fabric was slightly delayed (not their fault) and I was kept abreast of revised timings to manage my expectations appropriately. Highly professional.”

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Posted 1 year ago

“Extremely efficient and friendly customer service! My order was to be shipped abroad - which was absolutely hassle free and I will certainly order from you again!”

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Posted 1 year ago

“Excellent products and service Would be even better if you could opt for international delivery”

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Posted 1 year ago

“Item received promptly. Very nice fabric, but sadly not what I was looking for. As computer screens vary, so do the colours shown, so I was very pleased to have received a sample before committing to a purchase. Thank you for offering this service.”

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Posted 1 year ago

“Excellent all round service”

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Posted 1 year ago

“A brilliant prompt service”

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Posted 1 year ago

“Easy to order and lovely fabric, so very pleased with these aspects. The downside was delivery- I received an email from JC to say there was a delay in delivery which I wasn’t worried about. Later that day I received another email to say it was being dispatched, with a tracking number. I checked this and the fabric was not with UPS. The following day, with no notification the parcel was left outside around the corner of the property with a note to say ‘sorry we’ve missed you’ with a pen diagram of where to find the 2 rolls of fabric! Good job that I live in a safe neighbourhood ;).”

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Posted 1 year ago

“Please retract previous comments sent on wrong e mail to different company no problems with this company quick response”

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Posted 1 year ago

“Very good service. The curtains are made to an excellent quality and these are the second set of curtains I have had made by Jane Clayton. My only comment is this set of curtains had no pocket at the end of the tape in which to tuck the coiled strings. My last set provided this. It doesn't make such a neat job when there is nowhere to tuck the strings.”

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Posted 1 year ago

“The made-to-measure curtains I ordered are perfect and everyone comments on how good they look in the lounge. I couldn't fault the company. I had a few queries at the beginning and they were quick to respond to my satisfaction. I will certainly use them again and have recommended the company to friends and family.”

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Posted 1 year ago

“Lovely cushion to match wallpaper. This is second time I have used the company and always very pleased with ease of ordering, quality of product and efficiency of service.”

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Posted 1 year ago

“They refused a return/refund on wallpaper i ordered. They stated it was "made to order" which it wasn't! It is offered on other wallpaper sites as "refunds accepted". I emailed my unhappiness at wasting nearly £100 on unopened wallpaper I cannot use. They didn't even bother replying to my questions!!! Unbelievably poor customer experience!”

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Posted 1 year ago

“Great range of wallpapers and samples to choose from. Fast delivery and good sized samples. Thank you Jane Clayton.”

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Posted 1 year ago

“In ordered material samples. Prompt and efficient delivery.”

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Posted 1 year ago

“Really love the pattern on this wallpaper. Very good quality, and went on the wall really well”

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Posted 1 year ago

“Thank you for sending me the samples I have requested, these have helped me decide on my room scheme and intend to order the wallpaper shortly. I would like to match up the paints to the colours on the paper so I will contact you soon to ask for your advice.”

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Posted 1 year ago

“Love the rug I bought”

Jane Clayton 5 star review on 18th March 2025

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Posted 1 year ago

“Very quick delivery and fabric was very high quality and at a good price”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 10,898 reviews