Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,180 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,180 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 4th September 2026

476

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. The wallpaper received had a fault but Jane Clayton resolved it promptly and without fuss.”

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Posted 1 year ago

“I have ordered wallpaper twice and it was delivered very quickly. Excellent!”

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Posted 1 year ago

“Perfect service! I am very happy for the purchase”

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Posted 1 year ago

“Really pleased with the service and the communication received about our order and delivery. Our wallpaper arrived within 2 days of the order which was placed on a Sunday. Price was competitive too. Would recommend.”

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Posted 1 year ago

“Excellently made curtains. Would have preferred a couple more inches on the widths. Regarding the length of the curtains with double pinch pleat heading, beware that the measurement that you give them will be the drop from the hooks to the bottom of the curtains plus their standard addition of about an inch. This may not fit your curtain track. Best to discuss this with them prior to ordering.”

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Posted 1 year ago

“Looking at rugs and was so impressed that I could order a decent size sample to make sure texture and colours were right. The samples were received really quick the next day with a small postage cost. Then these were returned in the prepaid bag supplied and the cost of the samples was refunded quickly. An excellent and very helpful service.”

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Posted 1 year ago

“I don't wish to.The star rating is enough.”

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Posted 1 year ago

“Good price. Easy ordering process. Very good communication. Second purchase from them. Very reliable. Product was out of stock, but was told immediately by email and given options. Arrived when told it would.”

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Posted 1 year ago

“Thank you for fabric! Beautiful!”

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Posted 1 year ago

“Samples arrived on time and well presented.”

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Posted 1 year ago

“Excellent service and next day delivery as promised.”

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Posted 1 year ago

“We haven’t received our smokes yet. Tracking tells us they are still in Bristol and have been there since 31 st July.”

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Posted 1 year ago

Hi there Mary, Thank you for taking the time to leave a review, however we are sorry to hear that your samples have not yet arrived. Your samples order appears to have been lost in transit via Royal Mail, so I do apologise about this. Please rest assured, I have raised a free of charge replacement to be sent to you ASAP. Should you require any further assistance, please don't hesitate to reach out to our Customer Service team via theteam@janeclayton.com or by calling +44 1761 404 505. Best wishes, Jane Clayton & Company

Posted 1 year ago

“Great choice of fabrics, free samples, quick delivery.”

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Posted 1 year ago

“I have emailed twice to tell you the order was not received and asked for help but you never replied”

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Posted 1 year ago

Hi there Carol, Thank you for taking the time to leave us a review, and we are sincerely sorry for taking a couple of days to respond to your request regarding your samples order. I am pleased to see that our Customer Service team have reached out to you to clarify the correct delivery address and offer a free of charge replacement for your chosen samples. Should you require any further assistance, please don't hesitate to call us on 01761 404 505 or reply to the ongoing email thread. Best wishes, Jane Clayton & Company

Posted 1 year ago

“We love our beautiful Roman blind! It came on time and was easy to put up. Thank you!”

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Posted 1 year ago

“Incredibly quick delivery from ordering. Found the William Morris design I wanted easily”

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Posted 1 year ago

“Speedy delivery if the requested fabric samples.”

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Posted 1 year ago

“Good product selection at competitive prices and quick delivery.”

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Posted 1 year ago

“Samples arrived quickly and beautifully packaged. Super impressed!”

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Posted 1 year ago

“Quickly dispatched and well packaged. Very quick to reply when I enquired about how to return my item.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 11,180 reviews