Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 10,775 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

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“Prompt and efficient service - have used this company before and will continue to do so.”

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Posted 5 years ago

“Absolutely thrilled with the Clarke and Clarke fabric that I ordered from Jane Clayton, beautiful quality. Excellent service”

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Posted 5 years ago

“Very quick on delivery, very happy with my lovely wallpaper. Thankyou.”

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Posted 5 years ago

“Seamless transaction brilliant wallpaper and super fast perfect delivery , delighted”

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Posted 5 years ago

“Amazon red velvet lovely just like the picture on the website perfect for the cushions I'm making..I'm very imprest by the delivery from Jane Clayton the order was placed in the morning Nd the fabric was delivered to me the following day.”

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Posted 5 years ago

“Excellent service. Quick delivery of fabric. Would highly recommend.”

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Posted 5 years ago

“After ordering a few rolls of wallpaper which said delivery was 3-4 days. After 4 days I tried to contact via email, phone and Instagram. Despite saying they would get back to me in 4 hours (on their answerphone machine) it took 5 days. I was then told it was being dispatched the next day. I then received an email 2 days later saying it was no longer in stock and I could get a refund. The following day I was told it was back in stock and I could repurchase it. It took over 2 weeks all in all to get wallpaper which they advertise will take 3 days. It took them forever to get In touch with me after days of hounding them. They would consider any type of compensation or even reducing the delivery payment (thought they should waived this as it took so long). I’m happy with the wallpaper but I will never use this company again.”

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Posted 5 years ago

Thank you very much for your feedback Nicola. We can only apologise for the difficulties you experienced while trying to contact us. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to our customers as quickly as possible, We are very sorry that there were miscommunications regarding your order and that the service you received was not up to our usual great standard.

Posted 5 years ago

“Great service , fast delivery and good prices Thankyou will use again”

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Posted 5 years ago

“We have made two purchases from the company this year. Excellent service with a personable response when making a query.”

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Posted 5 years ago

“Very good selection of wallpapers, not the normal run of the mill choices, if you want something a bit special this is the place to shop. Excellent speedy delivery too.”

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Posted 5 years ago

“The quality of the wallpaper we purchased was very good. We are very happy with how it looks. However the delivery was late meaning the decorator we booked had to be postponed and we incurred a fee for this. When I enquired about our late item I was told that due to Covid, deliveries would be taking longer than normal - I completely understand and appreciate this however it should have been made clear at the time of purchasing so we could accommodate the extra time and not make arrangements. Given the delivery fee is £6.95 it would have been nice to be told about delays.”

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Posted 5 years ago

Thank you very much for your feedback Jessica, we are very sorry for the delay to your wallpaper, and for that fact that you were not notified of this sooner. I can see that you issue has been dealt with through our customer service team but we will certainly take your feedback on board.

Posted 5 years ago

“Excellent service, prompt delivery of quality fabrics”

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Posted 5 years ago

“during lockdown i have sourced material for and made new curtains for my refurbished house. the website has been very helpful and the samples arrived very quickly and proved to be identical to the pictures. the discounts obtained helped a lot and i have been very impressed with the customer service and delivery times.”

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Posted 5 years ago

“Excellent fast service. Easy to get swatches in making choice of paper and order came faster than said. Will use again.”

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Posted 5 years ago

“My order went missing. The company was very good they re-ordered without any quibbles. Excellent service.”

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Posted 5 years ago

“Very pleased with my purchase. Great communication. Would definitely order again.”

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Posted 5 years ago

“Would throughly recommend Jane Clayton. Ordering was easy online and when I had an enquiry regarding my purchase the customer service team were helpful and friendly. Our wallpaper is beautiful and has exceeded our expectations”

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Posted 5 years ago

“The fabric was as ordered but appalling customer service. Don't expect a reply by email or phone if you need to contact them.”

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Posted 5 years ago

Thank you for your feedback Suzanne, we are very sorry to hear that you had such trouble contacting our customer service team. We have been experiencing much higher than normal volumes of enquiries but we are doing our best to ensure all our customers have been responded to.

Posted 5 years ago

“Excellent delivery and very reasonable priced.”

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Posted 5 years ago

“I wouldn’t order from them again! For the fact it recommends to order an extra roll for safety and to ensure to have the same batch number. Then to find out the roll of paper unused cannot be returned because it’s not the whole order is very very disappointing.”

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Posted 5 years ago

Thank you for your feedback Holly, we are very sorry that you are disappointed in our returns policy. We do try to make this as clear as possible for our customers on our website and can only apologise that you are not happy on this occasion.

Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,775 reviews