Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 10,775 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 20th February 2026

466

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good price and arriver in good condition”

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Posted 5 years ago

“I was so pleased with how helpful the young lady (sorry can’t remember her name) was on the phone when I placed my order of Sanderson lark song, and she was able to get the fabric dispatched as quickly as possible for me. I’m very impressed with the service I received. I will come back to you again. Thanks for having such competent staff.”

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Posted 5 years ago

“Charlotte , Myfi and Noella were always very polite and always willing to help in any way they could. Mike”

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Posted 5 years ago

“Great service and a great product range. Importantly, I was also kept updated on an out of stock item. Jane Clayton will definitely be the top of the list for my future decorating needs.”

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Posted 5 years ago

“Kept me informed when my order was out of stock. I then received it sooner than I expected. Thanks”

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Posted 5 years ago

“I had higher expectations for the quality of the rug that I purchased based on the photos provided...didn’t meet these expectations”

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Posted 5 years ago

We are very sorry that the rug you have received does not meet your expectations - we do offer returns on rugs within 14 days of delivery and hope that this helps.

Posted 5 years ago

“Over the moon with my wallpaper and also 1 st class service from this company this is the 2 nd time I’ve ordered designer wallpaper from them . Looking to order my 3 rd order definitely 5 star ⭐️”

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Posted 5 years ago

“Still awaiting part of my order - a pair of made to measure curtains. On receipt I will be happy to leave a review”

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Posted 5 years ago

Thank you for your review Karen, we are pleased to see that your made to measure curtains have now been dispatched and we will look forward to your review once you have received them!

Posted 5 years ago

“I was very disappointed to find I could not return an unopened roll of very expensive wallpaper”

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Posted 5 years ago

“Always very good communication with the team, prompt service. Loved the 20% offer, encouraged me to order a few extra pieces!”

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Posted 5 years ago

“As always helpful and prompt service That’s why I always buy from Jane Clayton”

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Posted 5 years ago

“Delighted with my purchase and customer service excellent xx”

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Posted 5 years ago

“Beautiful product with a speedy service”

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Posted 5 years ago

“Quick turn around time.”

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Posted 5 years ago

“fast efficient delivery of wallpaper.”

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Posted 5 years ago

“Did what it said on the tin Good service, delivered on time as per order, would definitely recommend this company.”

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Posted 5 years ago

“Contrary to some reviews, we are very pleased with the prompt delivery of our wallpaper and the quality. Thank you Jane Clayton”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Will never order from this company again. Delivery on the product stated 7-10 days I waited over 4 weeks. Trying to contact the customer service team was an absolute nightmare as they had ‘temporarily closed the phone lines’ to manage customer enquiries (never stopped taking orders or money from other customers though) they stated if you left name and number they would call back within 4 hours, this never happened and I called 6-7 times. I also emailed on several occasions to which I didn’t receive a response to my first 4-5 emails. I then wrote publicly on their Facebook page after reading that I was not the only person disappointed with the company as they had several complains on there regarding orders and lack of customer service, only then did I receive a response. I was then given a tracking number as my parcel had been dispatched and was apparently on its way however, when I tried tracking the parcel the number was incorrect, I called the courier and they informed me they had no parcel for me or my address, the company then decided to inform me my parcel hadn’t actually been dispatched, so where did they get a tracking number from? The product finally arrived and though it’s good quality and exactly what I expected I do not feel I could ever recommend this company to any other person nor use them again in confidence as they are so unreliable and their customer service/customer care is absolutely terrible. Unfortunately I think a 1 star rating is still too high considering how poor the company is.”

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Posted 5 years ago

Thank you for taking the time to leave us this feedback. We are very sorry that you experienced such delays to your order and that our customer service was not up to our usual great standards. We have been experiencing much higher than normal volumes of enquiries and have been doing our best to get back to customers as quickly as possible but we are very sorry that you had such problems on this occasion. We are, however, pleased to hear that you are happy with your order.

Posted 5 years ago

“Ordered samples first, which all arrived as expected Spoke to the Jane Clayton advisor who was responsive and knowledgeable. Finally took the plunge and bought the paper. Arrived well packed. Fabulous paper, went on like a dream. Delighted.”

Jane Clayton 5 star review on 1st March 2021

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 10,775 reviews