As you know, my Clarke and Clarke beach hut fabric failed to arrive on the "next day delivery" promise. As a result I had to order with another company "express delivery" so that it came in time. This cost me £30. When I pointed out that it was the mistake made by you that caused me to have to shell out that extra money for delivery on a Saturday, and that it would perhaps be courteous for you to offer to pay for that for me, you said that you had "spoken to your manager and they couldn't do that." So customer service needs some work I think... that's if you want to keep customers?! For the sake of £30, you'd think a company would want to make the effort to make up for messing up... No?!!