Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,231 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

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“My samples were lost but this was dealt with very quickly and my purchase was straightforward- I’m very happy with the material. However I find it difficult on the website to go back to where you were without trawling through everything again.”

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Posted 5 years ago

“From placing order to delivery the process was conducted very positively. Received order two days after it was placed and it arrived well protected by the packaging used. The website for Jane Clayton is easy to navigate providing a wide choice of styles for every budget. Will definitely use again”

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Posted 5 years ago

“Really helpful customer service and very fast delivery of my wallpaper - thank you!”

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Posted 5 years ago

“excellent designs, prompt delivery, would not buy wallpaper from anywhere else.”

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Posted 5 years ago

“Quick response for samples and well packaged. The Morris & co. wallpaper I ordered was only available in this colour way through Jane Clayton. I would highly recommend this company ☺️”

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Posted 5 years ago

“Material arrived on a roll- so glad it wasn’t folded. Arrived within a couple of days and beautiful quality. Excellent service”

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Posted 5 years ago

“I’m amazed that so many people are saying delivery was quick I ordered wallpaper 9 days ago and it still hasn’t been dispatched. I’ve emailed, left voicemails, filed an enquiry form and tried to make contact over Instagram. I have had no response and to information to why it hasn’t been dispatched despite it saying delivery in 3-4 days. Please do not promise things you can’t deliver like delivery and response times to voicemails and emails. I want the wallpaper for a nursery for a baby who is due very soon.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, we are very sorry you have experienced issues with your order, particularly as you have a baby due soon, and wish to decorate the nursery. A member of our team will be in touch to resolve your problem.

Posted 5 years ago

“I found your staff knowledgable friendly and helpful and I would probably use you again. However my carpet took 6 weeks to arrive which I presume was all to do with the brexit withdrawal shenanigans and whilst I acknowledge this was probably not your fault and I probably got a bit snotty on the phone I would very much have appreciated if you could have been a bit more proactive on keeping me fully aware of the situation. However the carpet finally arrived a day earlier than you had advised in your last email and I am delighted with it!”

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Posted 5 years ago

Thank you very much for your feedback Will, a member of the team will be in touch!

Posted 5 years ago

“Great website and fast delivery.”

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Posted 5 years ago

“Great wallpaper, delivery was good with ups .I would highly recommend.”

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Posted 5 years ago

“Good communication. Wallpaper well packaged on arrival. Great service. Would definitely recommend.”

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Posted 5 years ago

“Absolutely love this paper! High quality Beautiful design Would recommend”

Jane Clayton 5 star review on 29th January 2021

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Posted 5 years ago

“Very good service and product packed very well”

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Posted 5 years ago

“Good site, good price, good delivery, will order again from Jane Clayton.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Rapid delivery and excellent communication”

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Posted 5 years ago

“Quick efficient delivery. Thank you”

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Posted 5 years ago

“Forest mural wallpaper by borestapeter was the easiest paper I’ve ever put up. No join lines at all. Perfect quick delivery and I had a couple of questions answered swiftly by the Jane Claytons staff I certainly recommend for swift service and a friendly voice at the end of the telephone.”

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Posted 5 years ago

“Money taken from our account for the product but they Forgot to send off the wallpaper. Had to ring to get it sent after 8 days. Lost my decorators slot so still not done. Not thrilled”

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Posted 5 years ago

Thank you for your feedback Michael, we really appreciate it. A member of the team will be in touch to discuss this with you.

Posted 5 years ago

“Speedy delivery and excellent communication”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,231 reviews