Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,239 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,239 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

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“Thank you for prompt attention to sending my samples. My paper arrived within 10 days of ordering. Absolutely over the moon!”

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Posted 5 years ago

“Large collection of fabric. Very fast delivery. An issue at checkout that was compensated by a very helpful customer service assistant. Very happy and will use again”

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Posted 5 years ago

“Worth waiting for”

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Posted 5 years ago

“Always a prompt service”

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Posted 5 years ago

“Excellent customer service on keeping me updated on my out of stock order and when it would be available. Actual wallpaper is just perfect, would highly recommend using Jane Clayton”

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Posted 5 years ago

“Great service although the wallpaper by Arte could be better designed. The two rolls started in different positions a d there’s no markings on the rear for repeat. Do wallpaper manufacturers ever hang wallpaper themselves?”

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Posted 5 years ago

“Delivery fast, unable to fulfil one order was refunded within 24 hours. Excellent communication”

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Posted 5 years ago

“Nola was very helpful and sorted the issue with my order promptly and successfully. She was always pleasant and helpful and kept me informed throughout.”

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Posted 5 years ago

“First time to use this company . Ordering easy and super fast delivery . William Morris wallpaper is beautiful”

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Posted 5 years ago

“My order arrived quickly.”

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Posted 5 years ago

“Slightly frustrated, ordered some wallpaper 10 days ago had an email to say it was on its way with tracking number.when I came to track it I could not track the items as not recognised, so after two days I rang the company to be told it was stuck on the border of France .to ring back this week .I rang again today to be told the wallpaper was still stuck in Frances and may be here next week .It would of been nice if the company had taken the time to inform me of this when they knew it had been delayed, without me having to ring .I’m not left wondering when I will receive this delivery .”

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Posted 5 years ago

Thank you for your feedback Janie, a member of the team has been in touch and we hope we have resolved this problem for you now.

Posted 5 years ago

“Not a great service, ordered 3 rolls of wallpaper at start of January. Hadn't arrived after the 14days arrival date. Rang to be told it was stuck in customs and should be with me shortly . I'm still waiting!! and the company still can't get me a date for delivery after another phone call and emails. Think the company should of checked about delivery before letting my order complete. Had to rearrange yet another date for my decorator.”

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Posted 5 years ago

We are so sorry for the inconvenience this caused Stacey but thank you for your feedback. We hope to have resolved this situation now. Thank you again.

Posted 5 years ago

“Service was charming and efficient and gave all the information I required regarding the material.”

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Posted 5 years ago

“Excellent service and speedy delivery... just perfect! Thank you all so much!”

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Posted 5 years ago

“I had an issue with my order (completely my fault) however it was dealt with immediately, the sales assistant was fantastic and resolved my issue. I was able to order a replacement and to my shock the items were actually shipped the same day and I received them the following day...wow! Considering the current climate that is fantastic customer service. An absolute delight to deal with and I have no hesitation in recommending this company!”

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Posted 5 years ago

“Brilliant service and really helpful staff whenever I contact them ~ this time it was to match the wallpaper batch numbers.”

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Posted 5 years ago

“I’ve ordered a few blinds from Jane Clayton and never been disappointed. The recent purchase was curtains for bedroom and wow they are amazing, beautifully made and finishes off my bedroom. Thank you JC.”

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Posted 5 years ago

“Beautiful paper and a great service too. I’m really pleased and my living room looks amazing.”

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Posted 5 years ago

“Great service, products arrived quickly. Good price too as ordered in the winter sale.”

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Posted 5 years ago

“Excellent service and speedy delivery..”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,239 reviews