Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.79

4.8 Rating 10,629 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 10,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 9th February 2026

Lindsey L

Jane Clayton 5 star review on 29th January 2026

Carolyn D

Jane Clayton 5 star review on 25th December 2025

Blase W

Jane Clayton 5 star review on 17th December 2025

Bev J

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your help with samples and wallpapers has been exemplary. My enquiries on the telephone were also extremely well handled, and you made life a lot easier! Many many thanks. I would have absolutely no hesitation in recommending Jane Clayton.”

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Posted 2 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 2 years ago

“Such an easy and efficient service, and the quality of the product is excellent! Such a great company”

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Posted 2 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 2 years ago

“Always a pleasant experience!”

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Posted 2 years ago

Many thanks for your kind review ….!

Posted 2 years ago

“Fantastic choice of wallpapers. Unfortunately supplier sent the wrong product but it was sorted out very quickly and with minimum fuss. Would reccommend especially of you are looking for something a bit different.”

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Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. We appreciate the recommendation and hope to hear from you again soon. Thank you for taking the time to leave your review.

Posted 2 years ago

“Beautiful quality wall paper”

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Posted 2 years ago

Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 2 years ago

“I can thoroughly recommend Jane Clayton & Co, their web site is very easy to use, communication by email was excellent keeping me informed, and there was no difficulty sending fabric to me in France, nor any import duty to pay. Fabric samples were sent promptly, and I am thrilled with the fabric. I consider that my five star rating is thoroughly deserved.”

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Posted 2 years ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 2 years ago

“Fab price good customer service fast delivery”

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Posted 2 years ago

Thank you for your review …..! We are pleased to hear that you are happy with your order and look forward to hearing from you again soon.

Posted 2 years ago

“On this occasion a long delay getting the wallpaper. Admittedly ordered just after Christmas but had to chase order. Great response from office staff but still took 10 working days, 14 in total.”

Helpful Report

Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Beautiful wallpaper very pleased with the product”

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Posted 2 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the future!

Posted 2 years ago

“found on line all I want - been used twice before - great n I did shop around!!! best value n have what I want - - tip top 👌”

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Posted 2 years ago

It is great to hear that you are happy with your order. Thank you for your kind review, we look forward to hearing from you in the future!

Posted 2 years ago

“Apart from the rug arriving a week late (which was the supplier's responsibility, not yours), the service you provided was very good.”

Helpful Report

Posted 2 years ago

Thank you for your kind review …..! We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Great - got in touch to let me know of a few days delay for delivery - package arrived soon afterwards”

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Posted 2 years ago

Many thanks for your kind review ….!

Posted 2 years ago

“My custom made throw pillows with two different Thibaut fabrics and piping are perfect and add a nice touch to my sitting room.”

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Posted 2 years ago

Thank you for your lovely review ….! We are so pleased to hear that you are happy with your made to measure product and it's great to hear that it gets many admirers! We look forward to hear from you again soon.

Posted 2 years ago

“The curtains I ordered are beautifully made. There was a mix up with the order, but the team went above and beyond to rectify this quickly and to our satisfaction. Will definitely recommend them highly and will use again.”

Jane Clayton 5 star review on 22nd December 2023

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Posted 2 years ago

Thank you for your lovely review! We are so pleased to hear that you are happy with your made to measure curtains and we hope to hear from you again soon.

Posted 2 years ago

“Dear Sirs, so far I didn’t receceive my order!”

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Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear of the problems with the delivery of your order. I understand this is in currently in hand with my colleague, we can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“Ordered wallpaper. Service was very good.”

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Posted 2 years ago

“Excellent service and package swiftly delivered.”

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Posted 2 years ago

Many thanks for your kind review ….! We look forward to hearing from you again in the future.

Posted 2 years ago

“Order wasn’t executed as planned and delivery was very late. Poor customer service and quality.”

Helpful Report

Posted 2 years ago

Thank you for your feedback ….. We are so sorry to hear that there were problems with the delivery of your order. We can only apologise for the inconvenience caused by this issue on this occasion but hope that it will not deter you from ordering from us again. Thank you again for taking the time to leave your review.

Posted 2 years ago

“A very good service”

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Posted 2 years ago

Many thanks for your kind review ….! We look forward to hearing from you again in the future.

Posted 2 years ago

“My order was dealt with efficiently and speedily and my queries answered with politeness and knowledge.”

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Posted 2 years ago

Thank you for your kind review …..! We are pleased to hear that we were able to offer an excellent service and we look forward to hearing from you again in the future.

Posted 2 years ago

Jane Clayton is rated 4.8 based on 10,629 reviews