Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.80

4.8 Rating 9,341 Reviews

97 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd December 2023

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased one additional roll of wallpaper and your terms and conditions say I can't get a refund. I will definitely not be recommending this company and I know a lot of people that are currently decorating renovating homes. Poor customer service.”

Helpful Report

Posted 4 years ago

“Received my wallpaper. Had measured and it advised 3 rolls. Checked the returns policy and as far as I could see returns within 14 days. Only used 2 rolls and they will not accept my unopened roll. Please check before you order or you too could he out of pocket.”

Helpful Report

Posted 4 years ago

“We have not yet received our item.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you have not yet received your order. I can see that a member of our customer service team is in touch with your regarding this and we hope to resolve this for you as efficiently as we possibly can. Many thanks for your feedback John.

Posted 4 years ago

“Ordered a swatch 2 weeks ago & it has still not arrived”

Helpful Report

Posted 4 years ago

Thank you for your recent review, we are very sorry to hear that you have not yet received your sample and will be looking into this with our suppliers. A member of the customer service team will also be in touch with you shortly.

Posted 4 years ago

“Not good. They DO NOT accept refunds!!!!! Totally ridiculous! Will not be purchasing from this company again!”

Helpful Report

Posted 4 years ago

Thank you for your review Corrina. We are very sorry that you are unhappy with our returns policy but we do try to make this as clear as possible on our website here: https://www.janeclayton.co.uk/delivery-returns/ and on each individual product page under 'additional info'. We are sorry that we can not help with a part return of wallpaper.

Posted 4 years ago

“Beautifully made curtains but both are identical. Either two right side or two left side. I paid a lot of money for these and I am so disappointed that you could not make matching curtains.”

Helpful Report

Posted 5 years ago

We are very sorry to hear that you have had an issue with your curtains and a made to measure specialist will be in touch as soon as possible to help rectify this situation. Please accept our apologies.

Posted 5 years ago

“The "no returns" on wallpaper orders is a scam Not knowing the way a Cole wallpaper would repeat I asked for advice and gave precise measurements The advice was out by about 35% - so one whole roll was unused But cannot be returned - something I unfortunately didn't check before placing the order At £115 per roll this is really irritating and I await my clients response when I tell her that there's £115 waiting to go in the bin Hopefully she will warn her friends What a rip off!!! By the way the paper hanger was not impressed by the paper itself”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback Douglas. I can see that a member of our customer service team is already in touch with you regarding this matter. We are very sorry to hear that you are disappointed, we do try to make our returns policy as clear as possible on our website. You can find more information here: https://www.janeclayton.co.uk/delivery-returns/

Posted 5 years ago

“Waited 11 days for four very small fabric samples (To a UK address, not overseas). I had to phone to find out what the delay was; no attempt was made to advise me proactively that the delay in delivery would be so long. When the samples finally arrived they were tiny-one in particular did not include any of the design motif detail of the fabric. Useless for interior design purposes. For the price paid one would expect better. Avoid.”

Helpful Report

Posted 5 years ago

We are very sorry to hear that there was a delay to your sample order being delivered, when we ordinarily state a 3-5 working day lead time, and also that the samples you received were smaller than anticipated. We rely on our suppliers to cut samples, but if they are not what our customers were hoping for we are always happy to send large samples where possible, or offer a returnable sample service on fabrics. We hope that we will hear from you again.

Posted 5 years ago

“Unable to return a roll of wallpaper Not exsplained clearly upon purchase Very disappointed will not use again”

Helpful Report

Posted 5 years ago

Thank you for your feedback Shaun. We are very sorry to hear that you are disappointed, we do try to make our returns policy as clear as possible on our website. You can find more information here: https://www.janeclayton.co.uk/delivery-returns/

Posted 5 years ago

“Swift delivery, but terrible customer service. Only buy if you are 100% sure - my soft furnishings were delayed and arrived a slightly different colour to expected. Because of this I tried to return the wallpaper but 14 days had just lapsed and Jane Clayton would do nothing to allow exchange or return. I am now stuck with hundreds of pounds worth of untouched, recently bought wallpaper that they could easily have re-sold.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers as well as on our website.

Posted 5 years ago

“Item was delivered around 7 days later than promised. We also ordered 11m of material and 5 days after placing the order were told that they only had a 7m stretch and a 4m stretch. They also used a courier who tried to deliver while we weren't in and then instead of trying to redeliver they dropped the package at a pickup centre which was very inconvenient.”

Helpful Report

Posted 5 years ago

Thank you for your review James, I am very sorry to hear that you have experienced issues with your recent order. A member of our customer service team will be in touch shortly.

Posted 5 years ago

“Disappointed with material, only material not made goods, told , no refund as made goods don’t buy from this company bad service I offered to pay for return as well . USE SIMPLY CURTAINS”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Janet. We're very sorry to hear you are disappointed with our returns policy. Fabric requests are cut to order and so are non-returnable. We do try to make this as clear as possible, in all correspondence and we always suggest ordering samples prior to an order. We do hope to hear from you again in the future.

Posted 5 years ago

“Not happy with returns policy. I couldn’t return unused roll of wallpaper. The decorater asked for 2 and now I am stuck with one. What a waste of money !! It’s not pleasant for the customers.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Anup. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 5 years ago

“Next day delivery did not arrive. Courier didn’t take time to knock or ring the bell just but an illegible note through the door. I apparently have to collect from this illegible address and will have to return this at my own expense! Not really the customer experience I had expected!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We're very sorry to hear of your negative experience. A member of customer service has contacted UPS to redeliver your order. We shall be sure to keep you updated via email. The cost of returning an item is at your expense, but once it reaches us your refund will be processed.

Posted 5 years ago

“I am very unhappy with the JC service . I have had faulty material which i spent a day trying to sort out with customer services . I appreciate they are the middle part of an order BUT my contract is with them . They arranged a time to collect faulty fabric and the courier was a no show. So myself and my lovely upholstery lady have had to spend more time trying to sort that out. I will never use JC again .”

Helpful Report

Posted 5 years ago

Thank you for your review, we're very sorry to hear that you feel unhappy. Our customer service team successfully arranged a replacement the same day that the issue was raised. Whilst the collection was with the courier, we did our best to help rectify the situation and the collection took place 2 hours later than expected. Apologies that on this occasion you felt let down by our customer service and we do hope to hear from you again.

Posted 5 years ago

“Really disappointing that I could not return an unused roll of wallpaper only days after purchasing. Considering the cost of the paper this is a big overspend. Will not use this company again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback Laura. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed.

Posted 5 years ago

“Clarke and Clarke Tobago - The wallpaper cost £38 per roll and considering the price it was awful to hang. The joins open, the paper creases easily and the background colour rubs off - very poor quality. The paper is being put in a downstairs toilet and due to all the above issues there has been an unacceptable amount of waste - we are about to order the 6th roll in order to complete the job this is absolutely ridiculous. Nice pattern shame about the quality. Decorating other rooms with less expensive paper and had no issues.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review. We're so sorry to hear that the wallpaper is poor quality! Details of this will be passed onto Clarke & Clarke. Please be assured that a member of our customer service team will be in touch shortly.

Posted 5 years ago

“Unprofessional”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave feedback, we are very sorry to hear this. A member of our customer service team will be in touch very shortly as we are very keen to find out what went wrong with your order.

Posted 5 years ago

“My order was not placed with your supplier even though I had placed and paid for the order 16 days previous to this, this problem was only noticed once I had called and spoken to someone. Then had to wait another 10 days for my order so altogether an order that was suppose to take 11-16 days took 36 days. Will not use this company again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave feedback Molly, we always appreciate hearing back from our customers. We're very sorry for the delay that was experienced on this occasion. We hope the customer service and credit note you received, will persuade you to order with us again!

Posted 6 years ago

“Poor returns policy. Clearly disclosed before purchase but seems churlish. Ordered 5 rolls and had 2 on hold (so the company clearly have 2 rolls in that batch) but still couldn't return 1 roll within 14 days. When I asked why this was policy was told that this was policy and given no reason. There's a reason I shop at John Lewis.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave feedback Karen. We're very sorry to hear you are disappointed with our returns policy. We do try to make this as clear as possible, in all correspondence with our customers. We also provide a quantity calculator for wallpaper, and are always more than happy to calculate how many rolls will be needed, of non-standard wallpapers.

Posted 6 years ago

Jane Clayton is rated 4.8 based on 9,341 reviews