Jane Clayton Reviews

Name: Jane Clayton
Address: Jane Clayton & Company Retail Ltd, Paulton House, Paulton, North Somerset
Rating: 4.78

4.8 Rating 11,241 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 11,241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Jane Clayton & Company Retail Ltd,
Paulton House,
Paulton
North Somerset
BS39 7SX

Jane Clayton 5 star review on 16th October 2026

477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, products arrived quickly. Good price too as ordered in the winter sale.”

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Posted 5 years ago

“Excellent service and speedy delivery..”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Fabulous selection of fabrics so I found exactly what I wanted. Communication was a little patchy but they were always helpful and responsive. Curtains and blinds are beautiful and perfect. I would show a photo but the link doesn't work.”

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Posted 5 years ago

“Very helpful and friendly team. Curtains look great.”

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Posted 5 years ago

“Very pleased with two sets of curtains I ordered. JC were much cheaper than other quotes but there was no reduction in quality. Occasionally it was difficult to contact the company but this is my only negative. Will definitely use them again. A very happy customer.”

Jane Clayton 5 star review on 26th January 2021

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Posted 5 years ago

“Paid for the wallpaper. Few days later get told it’s not in stock, so I asked for a refund. It then gets sent to me... trouble is I have decorators booked and so I purchase from somewhere else. Jane Clayton then send a courier but they haven’t issued me with a returns address .... what a mess! Basically customer service poor.”

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Posted 5 years ago

“Really impressed with the wallpaper and the service. I initially purchased three rolls but after checking out was worried I might not have enough. I sent an email and within a few days I got a response to inform me that I just needed to phone to order another roll and they had made a note on the system with the batch number. I phoned and it was effortless - so friendly and helpful. My extra roll of paper arrived the day after! So so impressed. Thank you!”

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Posted 5 years ago

“Ordering is a straightforward and simple process. Jane Clayton's customer service is friendly and efficient. I would like to mention a member of your staff - Mia Rodd - personally. In our dealings to date she has always been patient, professional and very polite!”

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Posted 5 years ago

“Fabulous. I requested a sample of the wallpaper online which I received 2 days later. I don’t normally spend £60 on a roll of paper but it was just what I wanted.Placed an order for 1 roll which I received promptly as indicated. I love this wallpaper. I am not a professional so really appreciated the online help guide .it looks fantastic. Better than I could of hoped for. I will not hesitate to use Jane Clayton again. Thank you”

Jane Clayton 5 star review on 25th January 2021

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Posted 5 years ago

“Placed an order for a sample over 5 working days ago and not heard anything. Have emailed and no response within 24hrs, yet all the other reviews seem to show that they have had efficient service within 24 hours. Have tried to call and again seem to be in a long queue. The website does say expect delays, so have assumed you are still sending samples? Again website doesn't seem to suggest you are not open.”

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Posted 5 years ago

“I ordered wallpaper which looked exactly as advertised. I was unsure of when it was to arrive so rang customer services who were very helpful and the delivery arrived a couple of days after enquiring. Overall very pleased with the service.”

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Posted 5 years ago

“Excellent service. Even during this pandemic, order was dealt with promptly. Although it was incomplete I was kept updated and then offered an alternative which arrived in a couple of days. Representative was friendly and helpful. She made me feel I mattered! That's not always the case when you deal with call centers. Range of materials is extensive. Really appreciate being able to get free samples and don't mind paying a small amount for extras.”

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Posted 5 years ago

“Extensive range of fabrics to select a cushion from; samples supplied promptly. Cushion met expectations and was delivered quickly.”

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Posted 5 years ago

“Brilliant customer service. Quick responses to emails (less than 24 hours). Product sample and fabric well packaged and delivered in very good time considering the current set backs.”

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Posted 5 years ago

“Wallpaper delivered on time and in great condition ie well packaged. Thanks”

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Posted 5 years ago

“Excellent all round. Customer service over the phone to source product from the supplier was second to none.”

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Posted 5 years ago

“Excellent ...I found the perfect Osborne & Little wallpaper and it was despatched and delivered in a very short space of time without any problems at all . Wouldn’t hesitate to order from Jane Clayton again . Very efficient company . Thank you .”

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Posted 5 years ago

“Delighted with our bespoke cushions, they are beautifully made. And they were delivered within the advertised lead time despite the pandemic. Very impressed with Jane Clayton, the first time we have used them.”

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Posted 5 years ago

“Paper was delivered to wrong address Lydia sorted out and refunded me straight away even though not their fault but the couriers will defo use again”

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Posted 5 years ago

Jane Clayton is rated 4.8 based on 11,241 reviews