IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glasses were great value, and do the job perfectly. I'd criticise two things, though. First, the glasses were advertised as 'black', but in fact only the front section that retained the lenses are black: the legs are tortoiseshell brown. Second, I feel that IOLLA needs to review its distribution information. My glasses were sent out by Royal Mail 48, but took four days to arrive. It's no use blaming Royal Mail for that – IOLLA should be saying that there might be delays just now if they know about them. Just to be clear, my wife would say the same about distribution. She ordered a pair of glasses recently from a shop, was informed they were ready to be collected, then received another communication on lockdown day saying they were being sent back for sending out from the factory. That led to a delay of a week or more. Exactly why the shop couldn't have crossed the road and posted them out themselves is a mystery. We'd still go back.”

Helpful Report

Posted 5 years ago

Hi Gordon, thank you for taking the time to write to us with your feedback and we're so glad to hear that overall you are happy with your glasses and would come back to us again. I can see that our product photographs for the glasses you chose on the website are accurate but I will pass your feedback about the colour name on to our design team as this is something to consider for future. Royal Mail's delivery times do vary by area so it is difficult to quote a totally accurate delivery time before an order is placed but I will certainly feedback that we should consider alerting customers to the delays during the ordering process so thank you for raising this. When lockdown first went in to place due to global pandemic, we closed our stores and emailed all customers who had glasses to collect to offer free home delivery and to ask for a home address to post the glasses to. As we had to act quickly and wait for our customers to respond with their addresses, the best thing we could do was courier all orders to our workshop from where we could organise and post them with proper packaging. We're sorry to hear this caused a delay to your wife's order but please know that we were just doing all we could to make sure we got all of our customers orders out to them safely and in a timely manor. Coronavirus has caused a few changes for us and we are still learning and adapting to how to give the best service possible to our customers during these challenging times so it does help us know how this has affected your experience so we can work to make improvements in future. - Catriona

Posted 5 years ago

“Very helpful staff, the glasses are very good quality and will certainly be buying more.”

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Posted 5 years ago

Thanks for a great review Kathy✨We look forward to seeing which pair you go for next! 😎🤓

Posted 5 years ago

“Absolutely love them and is such a great way to make Lockdown in the ☀️ Sunshine feel great.....thank you thank you thank you ❤️💯💃💋 Thank you”

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Posted 5 years ago

Thanks for a great review Kirsty✨We are very glad to hear that you are enjoying your new sunglasses in this beautiful sunshine!☀️

Posted 5 years ago

“Great company and fantastic service!!”

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Posted 5 years ago

Thanks Stephen, we are glad to hear you have a great experience with us!🤓✨

Posted 5 years ago

“Love my new clip on sunglasses which fit both reading and driving glasses....perfect 😊”

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Posted 5 years ago

So glad to hear you love your clip-ons Karen😎Thanks for your review!

Posted 5 years ago

“Very helpful and friendly staff - straightforward process for trying frames at home and returning them, ordered glasses and very happy with them, fantastic price and look great! Thank you Iolla!”

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Posted 5 years ago

Thanks for a great review Sebastian✨We are glad to hear you love your frames and look forward to seeing which pair you go for next!🤓

Posted 5 years ago

“Excellent customer service, used the Refresh service and couldn't recommend it enough! Helped at every stage, great price too.”

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Posted 5 years ago

Thanks for your review Fiona✨ We are glad to hear you liked our Refresh service and that you would recommend us! We will pass this positive feedback onto our IOLLA team too, thank you.

Posted 5 years ago

“This is the 2nd pair I have ordered from Iolla and been really happy . I’m vision impaired and have had no problem with them accepting the script and balancing the lenses to work . Will continue to use Iolla . Thank you”

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Posted 5 years ago

Thanks for your review Gail✨So happy to hear you will be returning to us for your next pair!

Posted 5 years ago

“I had a question following making my order, and Catriona was great - getting back to be promptly and answering my questions. The choices were brilliant and the price extremely fair - I have a high prescription and usually pay a lot of money to have lenses thinned, value for money is excellent. Not to mention the lenses and frames feel very sturdy and look fabulous. 10/10, will be ordering again!”

Helpful Report

Posted 5 years ago

Thanks so much for a great review Lucy✨ We are so glad to hear you will be returning to us again for your next pair and will pass on the positive feedback to Catriona about your experience with us! 🤓

Posted 5 years ago

“I was told about Iolla by a family member and I have not been disappointed. The price, the selection, and the ease with which I can order and have them delivered to the USA for a reasonable cost has been exceptional. I made a visit to Iolla when I was in Glasgow, and the set up of the shop, the courtesy and the friendliness of the staff was refreshing. I can’t say enough good things about Iolla. Having returned to California I can’t tell you how many times I get stopped to ask about my Iolla glasses. Well done Iolla.”

Helpful Report

Posted 5 years ago

Thanks for a great review Sandra!✨We loved reading this review and are so happy to hear that people in California are loving our frames too! We hope to see you again soon in one of our showrooms and look forward to seeing which frames you go for next 😎🤓

Posted 5 years ago

“Customer service was really helpful and personable. Very Impressed..”

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Posted 5 years ago

Thanks for your review Lesley!✨ Glad to hear you had a great experience with us and that you were so impressed🤓

Posted 5 years ago

“First class reliable and no fuss service. Lovely stylish durable prescription glasses. My choice from now on.”

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Posted 5 years ago

Thanks for your review Maureen✨ We are happy to hear you will be returning to shop with us and look forward to seeing which pair you go for next!

Posted 5 years ago

“Paid £45 for an update on my prescription. Sent back to me quickly amid Covid-19 crisis with new cleaning cloth and glasses case. Very happy with the service. Use my glasses predominantly for reading.”

Helpful Report

Posted 5 years ago

Thanks for your review Kenya✨We are so glad to hear you have had the chance to experience our Refresh service to update your existing frames!

Posted 5 years ago

“During the Pandemic I broke my glasses. IOLLA shops were closed but after a conversation they sent me a addressed envelope, repaired my glasses and returned them within 7 days! Excellent Service .”

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Posted 5 years ago

Thanks Michael✨So glad to hear we were able to help you during this time and hope you enjoy your new frames!

Posted 5 years ago

“IOLLA is the best company I have ever bought from. Everything about the process is so easy and straightforward. I have purchased two pairs of glasses from them now and I love them both! I am planning to get some sunglasses next for the Summer. Love IOLLA and I will never buy my glasses from anywhere else.”

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Posted 5 years ago

Thanks for such a great review Maisie!✨ We are so glad to hear about your experience with us and look forward to seeing your IOLLA eyewear collection grow!

Posted 5 years ago

“Easy to order and the virtual try on is a really useful tool. Customer service was friendly and efficient when I spoke on the phone. My order came within 10 days and the two pairs of glasses - prescription glasses and prescription sunglasses - are both excellent quality and beautiful frames”

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Posted 5 years ago

Thanks for your review Rebecca🤓We are so happy to hear about your great experience shopping with us online and will pass on the positive feedback to our web & customer service teams!

Posted 5 years ago

“Great service and high quality glasses. I ordered the glasses online during the lockdown. The virtual try on was great and they fit perfectly.”

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Posted 5 years ago

Thanks for your review Emma✨We are so glad to hear you are loving our online shopping experience and look forward to seeing you again soon!

Posted 5 years ago

“Surprisingly, I found myself experimenting with the on-line try on (great fun). The ordering was easy and the specs came within a week. Very pleased, great value. Thanks Iolla.”

Helpful Report

Posted 5 years ago

Thanks for your great review Peter✨We are so happy to hear you are loving the new Virtual Try On feature on our website! See you again soon

Posted 5 years ago

“Fantastic company and phenomenal quality been telling all my friends and family about them.”

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Posted 5 years ago

Thanks for your review Laura✨We really appreciate you recommending us to your friends and family too!

Posted 5 years ago

“Quality service and quality prescription sunglasses. Perfect overall.”

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Posted 5 years ago

Thanks for your review Susan✨Glad to hear you had a perfect experience with us!

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews