IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new sunglass. Light and comfortable to wear.”

Helpful Report

Posted 5 years ago

Thanks Riona✨ Glad to hear you are loving your new sunglasses!

Posted 5 years ago

“Excellent service, great product, speedy delivery and on top of all that, the cheapest glasses I have ever bought in 30 years of wearing them! Almost unbelievable.”

Helpful Report

Posted 5 years ago

Thanks Ian✨We are so glad to hear your experience with us has been so good and we look forward to seeing you again soon for your next pair!

Posted 5 years ago

“Fantastic service. Even during COVID it was easy to use virtual try on and ordered using a previous prescription. Arrived within 10 days. Glasses extremely comfortable and best fit I have ever had.”

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Posted 5 years ago

So glad to hear your new frames are great for you, thanks for your review Hilary!✨ And happy to see you are loving the new Virtual Try On feature too!

Posted 5 years ago

“Even under the current circumstances Catriona and Lucy were able to help me to get a new set of varifocals with even a choice of colours in a frame no longer on the website. At less than a third of the cost of my previous spectacles these are my far the best varifocals I have ever had. I will be going for another set once the showroom can open again.”

Helpful Report

Posted 5 years ago

Thanks for your great review Jane!✨We look forward to seeing you in our showroom soon and will pass on the positive feedback to Catriona and Lucy!

Posted 5 years ago

“Just bought my 4th pair of IOLLA glasses and they are perfect, always amazing quality, stylish, affordable and brilliant customer service. Cannot recommend enough, also the virtual try on is SPOT ON. Like perfect!”

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Posted 5 years ago

Thanks for a great review Nicola✨We are so glad to hear you are loving our new Virtual Try On feature and helping you accurately pick your new frames!

Posted 5 years ago

“I broke my glasses while working from home during lockdown and Iolla were amazing, they took a replacement order over the phone and I had my new glasses in a week. Thank you so much. You saved my life!”

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Posted 5 years ago

You're very welcome Maggie, so glad we could help you during this time!✨ Thanks for your review!

Posted 5 years ago

“Love my glasses but few they sit a bit high so will need to get tot checked when Covid-19 is over.”

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Posted 5 years ago

Thanks for your review Judy!✨ That's no problem at all, once we reopen please pop into one of our showrooms and we will be happy to make your adjustments for you 🤓

Posted 5 years ago

“I have bought 2 pairs of glasses from IOLLA and I love them. A great selection of frames and a very easy process. The price is amazing as I normally pay a fortune for varifocals but in IOLLA £125! I won't go anywhere else now!”

Helpful Report

Posted 5 years ago

Thanks for a great review Anne✨ We are so glad to hear you will be continuing to shop with us and we look forward to seeing you again soon!

Posted 5 years ago

“great fit, great style, great service”

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Posted 5 years ago

Great review😎thanks Monique!

Posted 5 years ago

“Excellent quality clip on sunglasses!”

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Posted 5 years ago

Thanks for your review Catherine😎 Happy to hear you love your new clip-ons!

Posted 5 years ago

“Absolutely love my new Carlyle prescription sunglasses. My third pair of Iolla's! As I already have two pairs (one for the office and one for home) it was super quick to order as Iolla already have my prescription on their records. I find the price and styles great and have received nothing but compliments for all my glasses. I highly recommend ordering! (The price helps too!)”

Helpful Report

Posted 5 years ago

Thanks for a great review Caliana!✨ Your IOLLA eyewear collection is growing fast and we appreciate you recommending us😎See you again soon for pair number 4!

Posted 5 years ago

“Loved the virtual try on option!! Service was quick and when I emailed got a reply within 24 hours. Staff were very helpful and friendly! And to top it all off I LOVE my sun glasses!!”

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Posted 5 years ago

Thanks for a great review Melanie!✨ We are so glad to hear you are loving our new Virtual Try On feature and your new sunglasses for this beautiful weather☀️Hope to see you again soon!

Posted 5 years ago

“Great choice of spectacle frames. Great customer service.”

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Posted 5 years ago

So glad to hear that Margaret✨ Thanks for your review!

Posted 5 years ago

“Great service, lovely customer service. Fantastic glasses😊Thanks!”

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Posted 5 years ago

Thanks Susanne✨Glad to hear you had a great experience with our customer service, we will pass on the positive feedback to the team!

Posted 5 years ago

“As ever, an absolutely fantastic service from start to finish (and even more appreciated given whats going on in the world at the minute!). Thanks so much!!”

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Posted 5 years ago

Thanks for your great review Dan✨We are happy to hear you are a regular customer and looking forward to seeing which pair you go for next!

Posted 5 years ago

“Quick and easy ordering process and very high quality product! Very satisfied”

Helpful Report

Posted 5 years ago

Thanks Hannah✨ We are so glad to hear you thought our online shopping experience was so good and satisfying! Looking forward to seeing which pair you go for next.

Posted 5 years ago

“Really happy with my new specs. Such a beautiful style and perfect lenses. Highly recommend IOLLA. THANK YOU X”

Helpful Report

Posted 5 years ago

Thanks Lisa!✨ We are so glad to hear how much you love our frames and for highly recommending us!

Posted 5 years ago

“IOLLA are absolutely fantastic - great frames, super quick and friendly service and there's always been someone available to help if I've had an issue - even during the lockdown. Staff are quick and efficient, and just very nice and helpful as well! Great value for money and quality of products all in all!”

Helpful Report

Posted 5 years ago

Thanks very much, Emilia✨ We loved reading this review and so glad to hear you are having a great experience with us during this time! We will pass on the positive feedback to the rest of the IOLLA team and look forward to seeing you again in the future!

Posted 5 years ago

“Amazing service glasses are perfect, I will definitely be back.”

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Posted 5 years ago

Thanks Mhairi✨ We look forward to seeing you again!

Posted 5 years ago

“I love my glasses! They took a little while to come as there was an issue with the lenses but the customer service was excellent and I was given a lovely soft case as compensation. Thank you!”

Helpful Report

Posted 5 years ago

Thanks for your patience Caroline✨ and for giving us a good review! We are glad to hear you love your glasses and a matching soft case🤓 See you again soon!

Posted 5 years ago

IOLLA is rated 4.9 based on 5,074 reviews