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IOLLA Reviews

4.9 Rating 4,450 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

4.9

Based on 4,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 19th February 2024

IOLLA 5 star review on 5th January 2024

IOLLA 5 star review on 17th November 2023

IOLLA 5 star review on 17th August 2023

IOLLA 5 star review on 3rd June 2023

IOLLA 5 star review on 17th May 2023

IOLLA 5 star review on 29th April 2023

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I now have at least 6 pairs of glasses from iolla and they are fabulous 👌 I am always getting compliments about them when I am out thanks Iolla”

Posted 22 hours ago

“Great glasses would have like the send quicker if possible”

Posted 1 day ago

Hey Lorraine, thank you for taking the time to leave us a review. We're so glad to hear that you're loving your new glasses. Your feedback is really important to us, so we'll be sure to pass this on to the relevant teams.

Posted 20 hours ago

“Iolla has a great selection of frames at very good prices. The service was great - helpful but not pushy. Thank you”

Posted 2 days ago

Hey Robert, thank you for your lovely review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully next time we can make your experience 5 stars!

Posted 20 hours ago

“I’ve been using Iolla for a few years now. I have had new frames/refreshed lenses/sunglasses you name it. I recently ordered a new set online which was easy and I could get them sent to store. I also raised a sunglasses refresh in store (Edinburgh) which again was easy - I’ve also had a slight adjustment at the Glasgow store for an existing frame. Staff are always friendly and polite and there’s a lot of choice on offer. The only issue that I have ever encountered was more recently in what was not an overly busy day but both visible staff members were servicing customers. One which I think was for an adjustment. I had only come to collect glasses which I know doesn’t take long but I was waiting for a long time for someone to ask what I was waiting for and then for them to subsequently get my glasses from the back (I reckon it was around 10-15 mins). I think staff need to be conscious about triaging customers instead of ignoring them for lengthy periods of time or maybe there needs to be a way to collect glasses more easily. Other than that I’ve not faced any other issues in store - commutation via email is also great.”

Posted 1 week ago

Hey Elisha, thanks for taking the time to leave this review for us, you are looking gorg in your IOLLA frames! It's lovely to hear you are such a longtime customer with us and you love our glasses, refresh service and our showrooms! We're sorry to hear about your latest experience in one of our showrooms, we want all customers to feel acknowledged and comfortable is every one of our showrooms! We will pass this feedback on to our showroom team. We hope to see you again soon!

Posted 1 week ago

“Great service, sent in good time and well made glasses. All round very happy with the service.”

Posted 1 month ago

Glad to hear you had a great experience with us Declan. Thank you for taking the time to leave us a review!

Posted 1 month ago

“More chat about the frames would have been helpful”

Posted 2 months ago

Hey Christopher, thank you for taking the time to leave us a review. Our Customer's feedback is very important to us! Hopefully we will see you again soon.

Posted 2 months ago

“The staff at Iolla in Glasgow were really helpful and friendly. There's a lot of choice of frames and the quality is very high for the price. One small scratch on my frames when I picked them up, however.”

Posted 2 months ago

Hey Robbie, thank you for taking the time to leave us a review. We're sorry to hear about your frames, a member of our Customer Support team will look into this and be in touch with you shortly!

Posted 2 months ago

“Brilliant, I love the new prescription sunglasses…my kids are no longer embarrassed on sunny days. Just one point on my normal specs needing tightening….after 3 goes they were fine, but soon after they need it again.”

Posted 3 months ago

Thanks for taking the time to send us some feedback David! We're delighted that you love your sunglasses. I'm so sorry to hear you've had some fit issues though. Please pop back in to see us or reach out to help@iolla.com - we'd love to help

Posted 3 months ago

“Lovely service, staff happy to assist”

Posted 3 months ago

Thank you so much for your kind words Heather! Maybe next time we can exceed your expectations and bag that 5th star

Posted 3 months ago

“Lovely staff in store and helpful. Good service overall, however I had to go in store to check if my order had been delivered as I never received a delivery email and it was there, so I'm not sure how long it had been there without me being notified.”

Posted 4 months ago

Thanks for taking the time to send us some feedback Nyree, we're so pleased to hear you had a positive IOLLA experience. We're so sorry to hear that you didn't receive your collection email. I'll make sure that someone looks into this now

Posted 3 months ago

“Good service. Efinburgh has improved a lot. Maybe they could work on recognising clients when they come back in!”

Posted 4 months ago

Hey Marnie, thank you for taking the time to leave us a review! Your feedback is really important to us, so we will make sure that this is passed back to our team.

Posted 4 months ago

“Even though I had a longer wait than was expecting the glasses are amazing .”

Posted 4 months ago

Hey Christine! Thank you for taking the time to leave us a review. We're so glad to hear that you're loving your new IOLLA glasses!

Posted 4 months ago

“Maybe it would be good if I could’ve picked my preferred lenses.”

Posted 5 months ago

Hey Gary, thank you for your review. Here at IOLLA we don't think it's fair for some people to pay more for their glasses than others just because they have a higher prescription. This is why our price of £85 for single vision glasses includes the frames, coated lenses as well as lens thinning for those with higher prescriptions so that we can achieve a great finish for your glasses. If you're unhappy with the finish on your glasses, please get in touch with us on help@iolla.com.

Posted 5 months ago

“Great choice of glasses, great staff in store. Never received my email advising glasses were in store for collection. I had to call only to be told my glasses had been in store for a number of days”

Posted 5 months ago

Hey Joe, thank you for taking the time to leave us a review. We will look into the delay with your collections email and a member of our Customer Support team will be in touch shortly.

Posted 5 months ago

“Good experience and happy with my glasses! lots of compliments. Lovely service in manchester st Ann square. Very helpful team Advice - you could reorganise your window it’s too cluttered (make it more focused and premium looking) put your £85 poster in a more prominent position, do some local marketing with businesses to raise awareness, I work in a large office building (acresfield). My colleague who is wearing prada at £300+ said she’s coming over after asking me where I got my glasses from, couldn’t believe the price with prescription! Only reason it’s not a 5 is your fast track postage was poor - 3 days for £15 or wait 12 days. I took the 3 days but think that detracts from your otherwise great pricing.”

(St Anns Square, Manchester) - Posted 6 months ago

Hi Emma! Thank you so much for your review and feedback, we really value hearing our lovely customers point of view. Someone from our team will be in touch soon to chat about this further

Posted 6 months ago

“I’m really happy with my Iolla’s glasses. It was delivered on time at St James Square in Edinburgh.”

Posted 6 months ago

Hey Anaelle, thank you for taking the time to leave us a review!

Posted 6 months ago

“Aonther good ecxeprince from lOLLA no copmlaints at all.”

(City Centre, Glasgow) - Posted 6 months ago

Hey Graham, thanks for your review!

Posted 6 months ago

“Happy with purchase.. delivery could have been quicker but overall for price pleased”

Posted 7 months ago

Thank you for your review Andrea!

Posted 7 months ago

“Great price for a quality pair of specs. Only let down is not offering reactions lens, shame it would be 10 out of 10 if those lens were offered.”

(St James Quarter, Edinburgh) - Posted 7 months ago

Hey Peter, thank you for your review! We're so glad you're loving your IOLLA glasses. Our customer's feedback is really important to us, we will pass this back to the team for consideration.

Posted 7 months ago

“Excellent value for money, great service. I wish you would include a range of reading glasses too.”

(City Centre, Glasgow) - Posted 7 months ago

Hey Anupama, thank you for your review! Any of our frames are available as reading glasses as well as ready readers. We'd love to see you again to find your perfect pair of reading glasses!

Posted 7 months ago

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IOLLA is rated 4.9 based on 4,450 reviews