IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently broke my glasses, which I bought from Iolla 2 years ago. Ordered a new pair 2 weeks ago over the phone. They arrived 10 days later. Great service and very pleasant staff.”

Helpful Report

Posted 6 years ago

Thanks for reordering with us Marjorie✨ Glad to hear we managed to get you sorted quicker than expected! Enjoy your new glasses

Posted 6 years ago

“I just love my new glasses. And will purchase another pair in the coming months. Thank you IOLLA”

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Posted 6 years ago

Thanks Anne✨ We are glad to hear you love your frames and look forward to seeing you again soon for your next pair!

Posted 6 years ago

“It was my first experience with iOLLA but definitely not last. The Frames are outstanding and arrived very well packed. I love mine! 5*”

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Posted 6 years ago

Thanks Bartek✨ We are glad to hear you loved your glasses and packaging. We look forward to seeing which pair you go for next!

Posted 6 years ago

“Excellent service. Excellent glasses. Excellent price. Nothing I can fault - will be using again.”

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Posted 6 years ago

So glad to hear you had an excellent experience with us Allan✨ Thanks for your review!

Posted 6 years ago

“Wonderful service from stafff both in store and online. Great product at a great price.”

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Posted 6 years ago

Thanks Michael🤓 We hope to see you again soon for your next frame!

Posted 6 years ago

“You at Iolla are amazing, big fan & can’t wait to order my next pair”

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Posted 6 years ago

Thanks for the IOLLA love Veronika✨ We look forward to seeing which pair you go for next!

Posted 6 years ago

“Honestly, I was sceptical about buying glasses online. BUT I have been so so happy with my experience with IOLLA 💕 ordering and uploading my prescription was so easy and I when I emailed to ask a question the girl I spoke to was lovely. They told me delivery time was 8-14 days from ordering and I had them in my hands in seven days. The glasses are stylish and you can tell they are sturdy and well made. My lens and prescription is perfect and I get so many compliments on the style. I went for the Bell in Clear Crystal! Thanks IOLLA!”

Helpful Report

Posted 6 years ago

Thanks for your great review Aynsley✨ We are so glad to hear you took the jump to order with us online! Welcome to the IOLLA club and hopefully see you in one of our showrooms in the future

Posted 6 years ago

“Great service, excellent online experience, glasses are superb quality and as ordered! Many thanks!”

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Posted 6 years ago

Thanks for your review Lynsey✨ Glad you got to experience shopping online with us and love your new frames!

Posted 6 years ago

“Couldn’t be happier with my glasses thanks so much.”

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Posted 6 years ago

Thanks for your review Kieran✨ So glad to hear you are happy with your new frames!

Posted 6 years ago

“Very pleasant experience shopping in Iolla in Edinburgh - very helpful staff. Slight delay with my lenses due to the current climate but they communicated and also offered me a free soft case for keeping me waiting. Now received both pairs and they are brilliant - and great value for money.”

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Posted 6 years ago

So glad we managed to get your frames to you Lynn!✨ We hope to see you in our Stockbridge showroom again in the future

Posted 6 years ago

“Very efficient service. Best value for money on the market with better quality frames. The refresh service is a brilliant idea. I will always use Iolla for my glasses and sunglasses. Can't recommend them highly enough.”

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Posted 6 years ago

Thanks Lesley✨ We are so glad to hear you love the Refresh service, a great way to keep your frames going and to give them a new lease of life! Thanks for recommending us and we look forward to seeing you again

Posted 6 years ago

“Such a fantastic service, arrived very quickly and under the recommend time scale of delivery. Beautiful glasses to brighten up my lockdown experience. Keep up the great job Iolla❤”

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Posted 6 years ago

Thanks for your kind review Erin✨ We are glad to hear you love your frames and that you got them so quickly!

Posted 6 years ago

“Loving my new specs! Efficient, fast and friendly service”

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Posted 6 years ago

Thanks Karen✨ So glad to hear we got your frames to you in good time and that you love them!

Posted 6 years ago

“Easy from start to finish and a great product too!”

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Posted 6 years ago

Thanks for your review Lauren

Posted 6 years ago

“Brilliant service ***** & Extremely Quick delivery considering Covid 19. Thank you for my new glasses will be ordering from yous again soon.”

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Posted 6 years ago

Thanks Lauren, so happy to hear we managed to get your frames to you during this time✨ We are looking forward to seeing which pair you go for next!

Posted 6 years ago

“Wonderful specs, very fast delivery and great communication! I love them!”

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Posted 6 years ago

So glad to hear you had a great experience with us Io!✨

Posted 6 years ago

“Very pleased with the quality of my glasses and the prompt service.”

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Posted 6 years ago

Thanks for your review Anne!✨

Posted 6 years ago

“Sleek and Sexy frame, ordered twice the same.”

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Posted 6 years ago

Thanks for your review Saleem✨ Two pairs are always better than one!

Posted 6 years ago

“Easy to order online whilst in isolation!! First time using Iolla and can’t wait to be able to go into store to experience the shop. Highly recommend the service”

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Posted 6 years ago

Thanks Gemma!✨We are so glad to hear your online shopping experience with us was so great and we look forward to seeing you in our showrooms soon!

Posted 6 years ago

“Knowledgeable and helpful staff and we'll priced frames”

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Posted 6 years ago

Thanks for your review Clare✨

Posted 6 years ago

IOLLA is rated 4.9 based on 5,074 reviews