Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,134 Reviews

98 %

of reviewers recommend Internet Ink

Company Reviews

Metrics

Info

4.8

Based on 17,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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“👍👍👍👍”

Helpful Report

Posted 6 years ago

“Service and delivery fine. DO NOT BUY THE PRODUCT THOUGH! it was HC/920XL-4PK Compatible HP 920 XL Ink Complete Pack - 4 Inks... Removed the cap on the black cartridge and ink went every where. Luckily I opened it over my chair so only stained my chair as if that was not bad enough. I used my hands to save the ink going elsewhere. Thought this was a one off so opened the next cartridge over some paper ready for the 'small' spurt but this was more a fountain. All over my hands but only stained the paper. Spent the last half an hour trying to remove black & blue ink, soap and water, white spirit, Swarfega, Nail varnish remover... to no avail. Stained hands and no way of cleaning them. Thrown the whole pack of inks away. Can I have my money back please?”

Helpful Report

Posted 6 years ago

Dear Mr Childs, Thank you for taking time to leave a review regarding your Internet-Ink purchase. We are so sorry to hear that your recent experience of using our compatible cartridges has been so disappointing! We are eager to reassure you that we are a reputable business with a good reputation, on which we take great pride and we take such reports very seriously. Having checked our records we can confirm that we have not had any other issues reported with these particular HP 920XL Compatible ink cartridges in the past 6 months, therefore we do find these happening very strange and unusual. We note that you have been in touch with us since leaving the review and that x2 free of charge replacement cartridges were dispatched on the same day the issue was reported to us. We trust the printer is now back up and printing correctly as expected. We would just like to add that having inspected a number of randomly picked cartridges from the batch you have reported an issue with, we were unable to replicate the leakage by following the correct installation instructions detailed on the cartridge outer packaging whereby the tear-off strip must be removed first to release the pressure from the cartridge and only then it is safe to remove the orange transport clip. We did see a very small amount of ink when the cartridges were opened incorrectly while still pressure-filled, however the excess ink was contained within the cartridge nozzle and at no point leaked out. We suspect that even though you have followed the correct procedure, there may have been a small amount of sticky tape residue left over the cartridge vent holes meaning they were still pressure-filled at the time of removing the nozzle caps, and if not handled carefully and held upside down may have leaked for which we sincerely apologise. We completely understand how frustrating and disappointing this must have been to you as even though the ink is water based, it can be very difficult and time-consuming to clean stained fabrics. We do hope that we have been able to provide you with all the information that you require, however please do not hesitate to contact us again on 0871 288 4549 or send us an email to support@internet-ink.co.uk if you require any further assistance or support and we will gladly assist you with any enquiries you may have. Thank you. Kind Regards, Internet-Ink Team

Posted 6 years ago

“The HP ink did not work. The Epson ink worked once and no more, despite some purging etc.”

Helpful Report

Posted 6 years ago

Dear Mr Stock, Thank you for taking time to leave a review regarding your Internet-ink purchase. We are so sorry to hear that your first experience of using our compatible cartridges has been so disappointing! We are eager to reassure you that we are a reputable business with a good reputation, on which we take great pride and we take such print quality reports very seriously. All of our cartridges are sold with a 12 month warranty, therefore to enable us to assist you with rectifying the print quality issues that you are currently experiencing and allow you to continue using the cartridges purchased as expected please could we ask you to contact our customer service team on 0871 288 4549 or send us an email to support@internet-ink.co.uk Thank you. Kind Regards, Internet-Ink Team

Posted 6 years ago

“Didn't work with my printer very poor print.”

Helpful Report

Posted 6 years ago

Thank you for leaving your review. We are really sorry to hear that you are experiencing print quality issues with regards to your Epson printer. All of our cartridges are sold with a 12 month warranty so should you have any issues we ask that you contact us straight away so that we can assist you in rectifying the issue or replacing / refunding the cartridges to ensure that you are never left out of pocket. In the light of above, we are going to contact you via email to provide a set of instructions to assist you with rectifying the print quality issue that you are currently experiencing and allow you to continue using the cartridges purchased as expected. Kind regards, Internet-Ink Team

Posted 6 years ago

“Ordered cartridges on 26th July.....nothing arrived. Rang customer services who told me I would have to wait 10 days to see f they did arrive......nothing. Rang again and was told they would send another set out first class that day.......nothing arrived. Rang again 22nd August to be told they had sent them to an address that I lived at 5 years ago!! Customer services adamant that it was my fault and would not refund my money. I rang paypal and they confirmed that they should not of been sent there as that was not the address on my paypal account. Would I order from them again? I don't think so!!! You have been warned. I think I may have to wait a long time to get an apology.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. Having looked into this further for you I can confirm that you had not updated the address on your account with us and this why both the initial and replacement orders were sent to your previous address. When paying with PayPal and going through the checkout process once you had logged into your PayPal account and confirmed the payment, you are then redirected back to our website. This allows you to confirm your details such as your delivery address as all orders are dispatched to the address on your Internet-Ink account, you are then also sent an email confirmation with a copy of your invoice which displays the delivery address on for your review. I do apologise for any disappointment this may have caused and as I would like to resolve this, I have refunded you in full for this order via PayPal. I have also amended your account with us to your current address to ensure that this doesn't occur again. If you would like to discuss this further, please call us on 0800 612 0874. Kind Regards, Kirsty

Posted 6 years ago

“Yellow cartridge made everything come out orange. Had to go out and buy genuine cartridges.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. I have checked the notes on your order and can see that customer support have responded to your email and supplied troubleshooting information and the option to return for a refund. If you would like to discuss this matter further, please call our support team on FREE PHONE 0800 6120874 between 8.30am and 5pm Monday to Thursday and 8.30am to 2.30pm Friday, excluding bank holidays Kind regards Internet-Ink

Posted 7 years ago

“My Epson printer would not accept the ink cartridge I purchased despite me double checking that I had used the correct reference number on the cartridge for my particular printer.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. All of our cartridges are covered by our 12-month warranty. Please call our support team on 0800 612 0874 who will be happy to assist. Our offices are open Monday to Friday from 8.30am to 5pm, excluding bank holidays. Kind regards Internet-Ink

Posted 7 years ago

“First time in buying ink from this company, bought two sets and both sets were weak and washy. It was cheap but not worth the bother, would not use again.”

Helpful Report

Posted 7 years ago

“Inkjet cartridge too weaknesses colour”

Helpful Report

Posted 7 years ago

“Out of the 5 cartridges purchased I had issues with 2. Both didn’t work and one of them leaked everywhere, staining my carpet & jeans. You get what you pay for.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues. Please contact our support team on 080061200874 who will be happy to assist with the cartridges that did not work, a simple reset is usually all that is required. As these cartridges are pressure filled, it is very important that the warning instructions on the packaging are followed when opening, as failure to do so can result in leakage. Kind regards Internet-Ink

Posted 7 years ago

“Ink arrived fine. Keeps blocking up and almost every time the printer is used we have to go through the cleaning process. Dell v expensive but works!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues on your last order. All of our cartridges are covered by our 12 months warranty and we can usually resolve any issues over the telephone if contacted. Please call our support team on 0800 612 0874 who are available to assist between the hours of 8.30am & 5pm Monday to Friday, excluding bank holidays. Kind regards Internet-Ink

Posted 7 years ago

“I order buy 2 get 1 free cartridges. The paid for coloured ink did not work, only yellow. I have contacted this company 5 times and IGNORED every contact. I will never use this company again and l advise others not to caught out either. Go to 'Catridges int' instead.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. I have checked your order history and can see that we replied to your email on the 4th of December but we have had no response. Please call our support team at your convenience on 0800 612 0874 between 8.30am and 5pm Monday to Friday, excluding bank holiday for further assistance. Kind regards Internet-Ink

Posted 7 years ago

“Cartridge is not compatible with latest printer software, so you have to contact seller so they can send new one with update software in the chip. Also it started leaking, when trying to fit in to the printer. I would suggest to buy original, even its three times more expensive, or at least you don't have anything else to do I prefer wait for cartridge replacement and spend all day trying to fix your printer.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. It does state quite clearly on our website to check for firmware updates prior to ordering these compatible ink cartridges. Our support team have been in contact with you by email to check this information but so far have had no response. All of our cartridges are covered by our 12 months warranty and our support team are available on 0800 612 0874 between the hours of 8.30am & 5pm Monday to Friday, excluding bank holidays. Kind regards Internet-Ink

Posted 7 years ago

“Product did not arrive ;payment was taken ; on calling the office was offered abuse and no solution. told to wait extra 15days! item not arrived.”

Helpful Report

Posted 7 years ago

Thank you for your review and your feedback. Your order was placed on the 11/12 without the priority service and was shipped by Royal Mail 1st Class on the 12/12. Please allow 1-3 shipping days after dispatch for this service, as your order is in the hands of Royal Mail. At this busy time of the year can in some places take longer https://www.internet-ink.com/delivery-home-abroad. Dependant on your local post services your item can be delayed unfortunately this is out of our hands. If your item has still not arrived by after the weekend please do get in touch again via the contact form on the website https://www.internet-ink.com/contact . Our staff member relayed all this information to yourself, offered the same solution and helped as much as possible. We will continue to help all customers who co-operate in a non-abusive manor to our staff as much as possible. You did not receive any abuse on your phone call and you were offered a solution.

Posted 7 years ago

“I put order in with you price was good been on phone to say order not received was told to go post office to check for order I don't have time for that and if no order recived I have to wait 10 days for replacement I need it today not 10 days time I've had to go out to get ink from P C WORLD at full price will not use your service again and will not recormend you to any one Steve Board”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Unfortunately once we have posted our orders we have no further control over the packages and are totally in the hands of Royal Mail regarding when the packages arrive. Please see our terms and conditions below: Occasionally, there are delays within the postal system. Although delays are rare, if your package has not arrived within the allotted time period, please allow 15 days for your order to arrive before contacting us, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot take up an issue with Royal Mail until 10 working days have elapsed. We have little control over your order once it leaves our warehouse.After the 10 days have elapsed please contact us within 30 days of your order date to allow us to reprocess and investigate your order. Orders that are outside of the 30 day period cannot be claimed. We ask our customer to check if a package is being held at their local parcel office prior to shipping second packages as we get a large number of parcels returned to us marked "not called for" even though a card has not been left. Kind regards Internet-Ink

Posted 7 years ago

“this product didnt work in my printer and couldn't return as had opened it”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with your order. All of our cartridges are covered by our 12 months warranty any issues can normally be resolved over the phone. Please call our support team on 0800 6120874 between 8.30am and 5pm Monday to Friday, excluding bank holidays to discuss this matter further. Kind regards Internet-ink

Posted 7 years ago

“Printer's roller damanged”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with your order. All of our cartridges are covered by our 12 months warranty. Please call our support team on 0800 6120874 between 8.30am and 5pm Monday to Friday, excluding bank holidays to discuss this matter further. Kind regards Internet-ink

Posted 7 years ago

“Whilst the product appeared to be good value on ordering including the delivery to an EU address , a swingeing extra delivery charge was added which nearly doubled the cost of the product. I have ordered from this company before without the extra charge so dont understand what has happened this time, so beware if you are ordering from the EU. My address is only a few minutes up from the COsta del SOl an area bristling with expats, who may be interested in ordering .”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Most EU addresses are covered by the standard International shipping charge of £7.99, however, unfortunately the area this order was to be delivered to incurred a remote area surcharge. We always give our customers the option of accepting or rejecting this surcharge by contacting them prior to shipping the goods. Kind regards Internet-Ink

Posted 7 years ago

“Ordered the black cartridge, it failed to be recognized. They don't tell you until you get the ink that you must use all the same cartridges, and that you cannot update the firmware in your printer. This is really not acceptable or possible as the printer updates automatically.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave a review. Our records show that we have not been contacted regarding any issues with this order. It does state quite clearly in Red on our website that Epson original and compatible cartridges cannot be mixed and a full set of compatibles will be required. If the cartridges are not recognized our support team are on hand to offer full support on how to carry out a simple reset procedure. All of our cartridges are covered by our 12 months warranty and if we are unable to get them working then we will take them back for a full refund. Please contact our support team on 0800 612 0874, our offices are open Monday to Friday between 8.30am & 5pm. Kind regards Internet-Ink

Posted 7 years ago

“My system logged off for an udate in the middle of answering your question. I have not yet got the product so how the hell can I give you an opinion. I have dealt with internet ink before and found them to be good. This does not automatically mean that the product in transit will be OK. I am fed up to the teeth with these stupid marketing organisations asking impossble questions no doubt to please their customer with glowing reports. Ask me again about the relevant product in 9 months time. I am a Chartered Accountant and former member of Mensa - I am not stupid.”

Helpful Report

Posted 7 years ago

Internet Ink is rated 4.8 based on 17,134 reviews