Service and delivery fine. DO NOT BUY THE PRODUCT THOUGH! it was HC/920XL-4PK Compatible HP 920 XL Ink Complete Pack - 4 Inks... Removed the cap on the black cartridge and ink went every where. Luckily I opened it over my chair so only stained my chair as if that was not bad enough. I used my hands to save the ink going elsewhere. Thought this was a one off so opened the next cartridge over some paper ready for the 'small' spurt but this was more a fountain. All over my hands but only stained the paper. Spent the last half an hour trying to remove black & blue ink, soap and water, white spirit, Swarfega, Nail varnish remover... to no avail. Stained hands and no way of cleaning them. Thrown the whole pack of inks away. Can I have my money back please?