Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.54

4.5 Rating 1,789 Reviews

88 %

of reviewers recommend Insulation4less

4.5

Based on 1,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 12th October 2025

Stephan Pasiewicz

Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Anonymous

Anonymous // 01/01/2019

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“Perfect from start to finish!! My main thing was I wanted my delivery on a Friday and Insulation4less duly obliged, 8.30am My order was on my drive unloaded with a forklift I was the first drop of the day, I will order again, Many Thanks”

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Posted 6 years ago

“Great service as always again here when I needed the products”

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Posted 6 years ago

“Great product, great price and delivery was when agreed, what more can you ask, nothing, great.”

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Posted 6 years ago

“Good price, quick delivery, highly recommended.”

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Posted 6 years ago

“Fantastic service. Made contact prior to order and the communication was excellent. Having placed the order, the communication was again perfect as they did their best to ensure the order arrived on the correct day. Delivery was professional as the driver took care unloading and was courteous. 5 star satisfaction as the price was the best as well.”

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Posted 6 years ago

“Very poor delivery. The driver rang me when he was at the address and didn't want to wait 30 min for me to get home even if the agreement was they'll call 1h in advance. Since I wasn't at home and the next delivery date was after a week I refused the order. I was than charged £30 for a delivery that was supposed to be free because of the amount I have bought. Don't recommend using them if you need something urgent.”

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Posted 6 years ago

Hi, Thank you for your review. Sorry to hear you had an issue with your delivery and below I would like to outline our typical processes with deliveries. We do request for drivers to call 1 hour before delivery. However, as we use some third party carriers all we can do is request this. At the end of the day its down to the driver's discretion if they call or not. The majority of drivers will call but from time to time some will not and will just arrive at the delivery location. We do notify all our customers in advance by email and text message as to what day your order will arrive, and we do also offer a service of providing a time when possible on the day of delivery for our customers. Unfortunately no driver is going to wait 30 minutes for you to arrive then spend a similar time unloading. All drivers are on tight deadlines and waiting 30 minutes for 1 customer to arrive means that another customer that was given a time is now going to have to wait longer for their order to arrive. If this happens 2 or 3 times a day we then have customers complaining to us about delivery times we have given them not being met and also deliveries running into the next day due to delays. So in essence its very difficult to get it right for everyone. As you can see delays like this have a knock on effect with everyone else. Although in a perfect world we would prefer for the driver to be able to wait for you and for this delay not to effect our other customers but unfortunately it does affect our other customers. This is why our drivers cannot wait for customers to arrive for any more than 15 minutes or so at each drop off location. We do provide all the information required to ensure somebody is on site to receive their delivery and if you are unable to be there on the day of delivery we recommend you notify us of this, and we will rearrange another day that is more suitable. In regard to the delivery charge. We arrived at site on the day agreed and it was due to you not being available that we had to return the goods back to our warehouse and restock them. This is a cost to us. We only charged for the attempted delivery cost and did not charge a restocking fee of 30% which most other companies would. I do think this is fair for both sides as it cost us a lot more than £30 to deliver, return and restock your items. Typically, all our orders are delivered within a 1-3 day window which is as fast if not faster than most other companies. Just, in this case you were unavailable at the delivery location to receive the items. If you had been there we would have delivered in this time frame. Again we are very sorry your order did not go according to plan, but we do have to take other customers into consideration when it comes to keeping to delivery times. Regards Insulation4less

Posted 6 years ago

“Delivered in days, cheaper than anyone else, by some 20%, Thanks”

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Posted 6 years ago

“The delivery driver took great care to position the goods in the correct place.”

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Posted 6 years ago

“Not at all happy as I queried as to wether you shipped to N Ireland which I was told on an online chat that you did.At a later date I then made my order which you accepted only to be phoned up and told you do not ship to my address and then have to wait 4-5 days on a refund.I think your website needs to not accept an order if it detects a postcode outside of the mainland.”

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Posted 6 years ago

Hi Graeme, Very sorry to hear that a member of our team informed you we deliver to N. Ireland. We have since corrected this with our Chat Team. I reviewed your order I see you created your order on the 4th Dec and a refund was applied back to your card the following day 5th of Dec at 3pm. At this point the refund would have only settled for payment out of our account at midnight of the 5th as that is the industry standard for card payments, to which have no control over. From that point onward again we have no control over how long it takes for your bank to process the refund and then update their system to show the payment back on your statement. From your review it seems it may have taken your bank a further 3 to 4 days to update their computer systems to show the refund in your account. We processed your refund within 24hrs and within that time frame before the refund was processed in the interest of customer service we did actually try to source the material for you. Again sorry for the miscommunication between yourself and our Chat Team Regards Insulation4less

Posted 6 years ago

“Excellent value and great customer service. Quick to respond to any queries.”

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Posted 6 years ago

“I have yet to receive my VAT receipt”

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Posted 6 years ago

Hi Lynsander, Your invoice was emailed to you on the 26th November to the email address that is associated with your order. You might want to have a look in your spam folder. If you still cannot find it please let us know and we can resend it. Regards Insulation4less

Posted 6 years ago

“Perfect product for what I needed after seeing the sample however over £60 delivery charge on a full sized single roll? No matter how good it is, it rules the product out for me🙁”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Great prices - but dont deliver to Northern Ireland even though it is part of the UK. I asked for a price for insulation delivered to Belfast and was given a price and only when i placed the order and paid for it - I was told you dont deliver to NI. So very disappointed !!”

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Posted 6 years ago

“Good price and reliable delivery.”

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Posted 6 years ago

“Excellent service, prompt helpful delivery”

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Posted 6 years ago

“The delivery of Cellotex 75mm Celotex GA4075 2.4m x 1.2m came on a well wrapped pallet in perfect condition. The driver was extremely helpful with the unloading. A good company to deal with.”

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Posted 6 years ago

“Ordered online and had an email about 4 days later to say it would be with us the following day. I had to change the day of delivery and communication was quick and easy. Good service”

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Posted 6 years ago

“Easy ordering free delivery on SOME product lines. Kingspan Minimum order volume makes these products unusable for the DIY market looking to do one room at a time..... pity as will have to look around for my next order from another supplier as I only need 8 sheets of insulated plasterboard at c. 30mm thick. This one was good though. Will use again I4L IF I can get to £300 on my order though Minimum orders of 24 sheets I will go to my local merchant and pay the premium.”

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Posted 6 years ago

Insulation4less is rated 4.5 based on 1,789 reviews